Macbook Air SSD failure?

I got a warranty exception too. Been promised delivery of my mac by the end of the week. Must admit that while I was annoyed losing some data and productivity, this response from apple to provide an exception reminds me again, why I choose apple over others.

Jacob

I have the exact same problem here. The MBA is 1 year & 2 months old & has a toshiba made SSD. I'll book a genius appointment and see what happens. Luckily I'm in warranty and had backed everything up!

It's a shame to see so many people with the same problem though.

That makes complete sense. Thanks

Toshiba replaced with Samsung within warranty, successfully recovered from TM - all looks okay (knock on wood)

Updated news

I went to a genius bar this morning and told a staff i found recently on this issue

He insisted he has no idea and can't tell anything unless there was an official announcement from Apple

I was thinking i would talk to a manager.

When he was checking a replacement cost, he said, suddenly, i don't need to pay a penny.

He said even he didn't know about it and would call me in 3-5 days how they will sort it out

So, i have to say it's happy ending (i am 90 days out of warranty) even though i may have to wait another week

Anybody who has same trouble, just go to a genius bar

They know 'something' on it at last.

I just had the exact same experience. The apple system seems to know something is up with these failing ssds. My guy said he has never seen the status before when he checked how much it would cost to replace.

Just to add, I'm also a month+ out of warranty.

Last update: Got my laptop this morning! My SSD was replaced with a Samsung one (SM128E). Perfect. I was planning on jumping ship to another ultrabook but this could have not gone smoother. Thanks Apple 😀

Another SSD failure. 2012 MBA purchased a year and 2 months ago. I'm going to try my luck with a genius bar then do phone support as everyone is suggesting.

Absoultely dissapointed that Apple has not recognized this defect. If they do not agree to replace my SSD under extended one-time warrenty, they have lost all of my business. While some might know to back up their data, a customer should be able to trust a computer manufacturer to put drives that last longer than "just out of warrenty" inside our computers. This is unacceptable on many levels.

Oh i have to make it sure.

This isn'n caused by the local shop's generousity, but by change og Apple's policy.

It means that the cost of replacement is auomatically going to 'zero', that is amount due is '0' from 'gbp 324'.

Go to a genius bar and ask to check 'would-be cost'. Then u will see what happens.

marshalldanese

a customer should be able to trust a computer manufacturer to put drives that last longer than "just out of warranty" inside our computers.

There exists no such thing in commercial level hard drives or solid state drives. 😊

While designed to last "many years" your SSD is calculated for a life similar to that of a HD. If your or another persons SSD failed 'early' then it failed outside of MTTF, but this fact cannot be tested, prognosticated and all testing possible is made to prevent this from happening.

All storage drives are "best possible average life in statistical analysis" after testing, torture testing and design.

All drives, HD or SSD lay on a chart of MTTF (mean time to failure).

Mean Time Before Failure is measured by testing several devices together; when the first device fails, the test is over, and the MTBF is calculated by: MTBF = (number of devices being tested) (time to first failure)

MTTF = Mean Time To Failure

MTTR = Mean Time To Repair

MTBF = Mean Time Between Failures = MTTF + MTTR

Professionals who backup priceless data and archive it on the best commercial HD money can buy all make redundant copies of data,...because there exists no such entity on a commercial scale that is promised to "last 'X' years before failure".

*Currently the only hard disk on earth that is 'guaranteed not to crash' or fail is a Sapphire Platinum Drive. Layers of platinum are laser engraved and sandwiched between 2 layers of synthetic carborundum (sapphire).

These drives are $30,000 each to prototype and cannot be written to more than once.

sorry to hear your SSD failed.

Peace 😊

PlotinusVeritas,

None of your long-winded, weirdly-formatted lectures to posters in this thread have been helpful. Please allow the rest of us to share meaningful information and advise, like this forum is intended to do, without dropping your irrelevant "expertise" on us. We will be ever so grateful.

"Peace"

Another MB Air with SSD failure. First day they said $280 as it was bought June 2012 and didnt purchase AppleCare. Nothing about a zero cost. I balked and was going to go with OWC when I remembered I purchased with AMEX so the warranty was doubled. So I took it back in today and promised it would be ready next week. That's to ship it out to another place. In store they wanted $450! Wow. Plan on printing a couple of pages here and brining it in before I pay anything. Clearly something wrong with Toshiba SSD. They should pay to fix not AMEX...

I also encountered the same issue with my MBA mid-2012 64GB SSD today. made an appointment with Genius Bar in Köln Apple Store in Germany but I'm alrerady 2 months after my warranty. hope to replace it without any cost...! 😟

You're right!

I collected my MBA on Wednesday they have replaced the part with another Toshiba SSD. I am going to be out of warrenty in Jan and asked if it could be replaced with another type of SSD (samsung?) as I was on here and heard there are lots people having faults with them etc....they advised I could change the SSD myself if I wanted to change it, but they had to use the same one they took out, and that the fault with the Toshiba is over hyped due to just a problem with locating parts and delaying repairs, so thats why I am hearing more complaints than normal? Is this true?

Navid.Gooran, I am sure they will replace the part for you espcially if there are alot of people witht his fault. If not I have found its cheaper to buy one your self and replace it... good luc with it!