How do i get rid of a iPhone Virus?

Celticsgirlie wrote:

This is my 3rd replacement phone from apple in 5 months this latest one i barely got on feb 20 2017 they keep replaceing the phone but its the same problem over and over and over again i cant afford a new phone they keep telling me these r new replacements but everyone else is telling they r refurbished so either way 3 so called brand new replacements and no change and first two was due to expanding battery which made same problems except this time battery not expanding just freezing constantly and om fed up with apples service

Your problem does not sound as if it has any relation to anything being discussed in this thread. You're more likely to get the best help by starting your own thread. Explain what you're trying to do, what happens when you try and what troubleshooting steps you've taken. Please be sure to use short sentences that end with proper punctuation. Large, unpunctuated blocks of texts are very difficult to understand.

stop going to sites that allow access to content that is pay-for or copyrighted material that those sites don't own. Sites like that promote this kind of unscrupulous activity are often supported by the use of fraudulent ads.

If you can't avoid sites like this then you should expect your phone to be besieged by this type of ad and you will need to continually deal with it.

Well, just trading it in, isn't what I had in mind with my questions?

1. Did you go to Settings>Safari

- Do you have "Preload Top Hit" turned on? If so, turn it off

- Have you clicked on Clear History and Website Data

2. Have you double-clicked your Home key and swiped up on the Safari icon to completely close it

3. Stop using whatever link is ultimately taking you to that link. As you browse, pay attention to the URL - see if one of the sites you are using is re-directing you to this site, and if so, stop using it

Cheers,

GB

Then stop visiting the site that's pushing those popup messages. There is no magic involved.

There are no viruses in the wild that can affect an up to date iOS device. Whatever web page you were visiting is pushing those scam messages on you. Stay away from it.

Ya its legit i havevit stored on icloud i have tried saving it to itunes i dont get it and apple support doesnt help me much eith it they say one thing i dont c it on my end and some people keep telling me to get a new sim card att has given me years of bad sim cards the ten years i been with them ive gone thru 10 sim cards if i could afford a 6s plus or 7 plus id get rid ilof this ine

OK, so, I'm not sure if by "legit" you mean it is NOT jailbroken? No one has messed with the innards of the device?

And again, I did not ask if you had a backup, I said if you do have a backup that was made before this started happening, then you can erase the device and restore to that older backup.

If you do not, you are going to need to erase the device and set it up as a new device.

This has nothing to do with a SIM card. Your software is corrupted. Why, I can't tell you. But you need to get rid of it, and start fresh. Either with a copy of that software before it got corrupted, or by setting up your device as a brand new device. You can manually download your media OTA, or you can sync it with your iTunes Library either via a USB cable or OTA.

But you need to erase the device, either way.

Also, you don't, by any chance, have any Anti Virus software or apps that were downloaded to your device that did not come from the App Store, do you?

GB

Everything from my old phone was deleted and icloud reinstalled everything to new device so idk why i keep having s prob with the phone its my third replacement phone it keeps messing up so if its not the device the only other way it is getting messed up isceither my icloud or my sim

Settings > General > Reset > Erase all content and settings. Do NOT restore a backup from iCloud or iTunes as this may contain corrupted data causing the problems. You'll have to re-download the apps from the App Store. All previously stored passwords, etc. will have to be manually reentered.

No i dont have a virus scan on my phone i dont know which one to download this is first smart phone ive ever owned or apple for that matter i downloaded itunes on my eindows desk top but it gave me no option to save my things it just showed music and i dont have purchased music the only thing on my phone thats not from aop store is davita for the kidney failure diet and if i delete everything ill lose everything

My iPhone 5 battery dies really quickly I'll charge it to 100 and one minute later it's at 46 and then 10 mins later it's die and I'm not even playing on it or on a app and the battery will do down like 20 to 30 %

Gariepyz wrote:

My iPhone 5 battery dies really quickly I'll charge it to 100 and one minute later it's at 46 and then 10 mins later it's die and I'm not even playing on it or on a app and the battery will do down like 20 to 30 %

Then make an appointment at the genius bar and have it checked. The battery has probably reached the end of its usable life.

My battery used to do that found out my battery was expanding do u see a blue streak on a white screen takecit go apple if the vattery is expanding they will replace ur phone free even if u have no warranty has happened to two of my phones

Rosie_molnar wrote:

Like Iphones dont get viruses!!!!

Like, they actually don't get viruses. Read some of the thread and you will understand that this is a scam and what the resolution is as well.

GB

Lit_lilbanz2 wrote:

For the 3 time I have an virus on my (iPhone 6s pulse) and was woundering how to get all 3 of them off

No you don't. As Csound stated, unless you have jailbroken your phone, then you have not had a virus even one time....

GB

There is No Virus Its Probably A Software Glitch Because Apple Said Themselves that iPhones Cant Get Viruses Jailbreaking is Not a Virus Apple Forbids You To Jailbreak Because It Voids Your Warranty So Back Up Your Phone Using iTunes And Do A System Restore