Epson Printer Filter Failure with rastertoescpII

I recently updated my Epson drivers via Software Update. Now when I try to print, I get an error message of a "filter failure" and that "rastertoescpII quit unexpectedly".


In the log file it says:

(/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS /rastertoescpII) crashed on signal 11


I have tried resetting the printing system via the Print & Scan preferences and downloading & installing the Epson Printer Software 2.15 (downloaded from the Apple support site). But nothing seems to help.


When I go to the Epson driver download page, it says that I can only get drivers via Software Update.


Does anybody have suggestions?

OS X Mountain Lion (10.8.4)

Posted on Aug 12, 2013 8:57 AM

Reply
83 replies

Aug 12, 2013 10:24 AM in response to lilaundgelb

Having the same problem after accepting a software update in the App Store application ( /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS /rastertoescpII)


I tried tricks from other topics like removing the printer (an Epson SX125). The driver installed quicly and silently again, unfortunately with the same error again.


I tried loading software from Epson support directly but this did not kill the beast either.


Waiting for more information on forums or a new software update.

Aug 12, 2013 10:56 AM in response to lilaundgelb

Do you know of any other solutions if no such backup exists?


No.


Time Machine doesn't seem to take snapshots of the /Library folder.


In the sidebar of a Finder window, select the icon representing your startup volume ("Macintosh HD," unless you gave it a different name.) At the top level of the volume are folders with these names, among others:


  • Applications
  • Library
  • System


Enter Time Machine and select the most recent snapshot, which is behind the frontmost window. Are those folders present in the snapshot?

Aug 17, 2013 6:15 AM in response to Yuengdog1983

astonishingly as it may seem, epsom support sent me this 6 hours after i contacted them-


Subject
when attempting to print the epson print program shows "stopped - 'filter' faile
Discussion Thread
Response (Rodolfo M)08/16/2013 03:21 PM

Dear Robert,

Thank you for contacting Epson.

I am sorry to hear that you are experiencing difficulties with your Epson Artisan 710 because of rastertoescpII error. To resolve this issue, please try the following steps below:

  1. Power off the printer.
  2. From the User uploaded file, select System Preferences.
  3. Choose Sharing.
  4. Check if "Computer Name" field is empty or not.
  5. If the "Computer Name" is empty enter a name for the computer.
  6. Restart the Computer.
  7. Test if you are able to print.

We take your satisfaction seriously and hope that we have helped resolve your issue. If you receive a survey from us, we would greatly appreciate if you could take a few minutes to provide us with feedback about your support experience. Your ratings and comments are extremely important to us.

If this did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. Support Site and we will respond in a timely manner.

Thank you again for contacting Epson.

Jun M.

Nov 13, 2013 10:01 AM in response to lilaundgelb

Same problem here with Epson NX305, I updated from appstore and had this filter issue.


I tried above solution from Yuengdog1983 and didn't work for me yet. In case the above solution doesn't work, try this that worked for me:


Do what Yuengdog1983 suggested first - same instructions here from Epson:

http://www.epson.com/cgi-bin/Store/support/supAdvice.jsp?BV_UseBVCookie=yes&note oid=240181&type=highlights


IF that doesnt work right away


Then:

  1. Unplug the printer from your mac
  2. Turn off the printer
  3. Delete/Remove the printer from System preferences > Printers & Scanners
  4. Turn on the printer again
  5. Plug it back in to your mac
  6. Go back to System preferences > Printers & Scanners and you should see it installed again


Thats it, should print. Worked for me after doing that.


Thanks Yuengdog1983 for original solution also.

Aug 12, 2013 11:47 AM in response to lilaundgelb

Then you have another, unrelated, problem with Time Machine. It's too late to do anything about the printing problem except to contact EPSON support, which is probably a waste of time, or wait for an update to fix the defective drivers. I have no idea when, if ever, that update will be released.


This simple procedure will clear your Time Machine settings, including exclusions. The backups won't be affected. If you have a long exclusion list that can't be recreated easily, you may prefer a more complicated procedure that preserves the exclusion list. In that case, ask for instructions. Otherwise, do as follows.

Triple-click the line below on this page to select it:

/Library/Preferences/com.apple.TimeMachine.plist


Right-click or control-click the highlighted line and select

Services ▹ Reveal

from the contextual menu. A Finder window should open with a file selected. Copy the file to the Desktop. Then move it (the original, not the copy) to the Trash. You'll be prompted for your administrator password. Reboot and recreate your settings in the Time Machine preference pane. It will show that you have no backups. Don't worry; that's expected. Run a backup to test. The backup may take much longer than usual. If TM now performs as expected, delete the file you copied to the Desktop.

Aug 14, 2013 2:30 PM in response to lilaundgelb

I've been struggling with the same problem for the past two days. Made the mistake of calling Epson. They had me delete some files and download an older version of the Epson driver. Now I don't get the old error message any more, but when I try to print, the files just disappear into thin and don't show up in the printer queue. Anyone any suggestions how to fix this?

Aug 16, 2013 5:28 PM in response to Yuengdog1983

Yuengdog1983, I don't know how you came up with this, but you're my hero today! So incredibly frustrating to have Epson printers go down (while the Canon works fine), and it ends up being such a stupid thing that never should have been an issue. I was resetting and reinstalling all kinds of printer crap and on the verge of calling Epson (which would have been a huge waste). Thanks again!

Aug 18, 2013 7:03 AM in response to lilaundgelb

My daughter had this problem. Called tech support, deleted and reinstalled printer and reloaded OS several times. TS told to go to genius bar they did the same thing as TS. Didn't fix problem told her the appointments are limited to 15 minutes eventhough they spent longer and they were done with no resolution. This post fixed the problem. Shame on you Apple!!!

Aug 19, 2013 6:00 PM in response to lilaundgelb

Same here, naming the computer fixed the issue. Would have been a huge problem if this thread weren't here! Thanks all. So, I can't remember if the Software Update I installed today updated the Cannon, HP or Epson printer driver. I looked in the .plist and it only lists packages, not the date of install. Did some of you guys start having this issue after a printer driver update? My printer worked fine for YEARS until today! Makes me not want to update things since I feel I'll have to test everything every time.

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Epson Printer Filter Failure with rastertoescpII

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