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Iphone 5 lightning port charging problem - SOLUTION!

Just wanted to share a solution to my charging problem. Very quickly my phone developed a problem where I couldn't get it to charge. The connector didn't feel sloppy, but if I twisted it to the side, I could get it to make a connection. However, if I let go or bumped the phone it would immediatly disconnect. Sometimes it would take a easy dozen tries to get the phone to establish a connection. Often I'd come back only to find that it had lost the connection and stopped charging. Took it to the Verizon store and it worked fine on their cords. Could be the cord, but I have multiple cords stashed in different locations and they all went bad at the same time. That suggests to me that it's the phone and not the cord. I tried to fish for some lint in the port and that definetly seems to be part of the problem. I used a bent paperclip with no ill effects, but I'd be more comfortable with a flat toothpick. Just stay away from the sides of the port as I don't know how fragile the connection wires are. In my case, I was going for the bottom of the port. Reach into the port and try to scrape out any packed in lint from the back of the port. I'm thinking the lint may prevent the plug from fully seating thus creating a poor connection. This helped a fair amount, but the connection still needed improvement. Last night I bought a can of electrical contact cleaner and thought I'd give it a try. I'd admit that I was a bit nervous to spray this into my phone, but I needed to try something. Using the included tube, I sprayed a tiny amount of cleaner into the port. The cleaner will get outside the port, but I don't see any signs of damage to the Belkin case, phone body, screen or disposable screen protector. While the port was still wet, I grabbed a cord and plugged it in several times hoping to agitate the solution and mechanically clean the connection. A mini q-tip would work even better. Instantly I found a signficantly improved connection. Plug it in and boom, good connection. First try every time. No wiggling necessary. I did this last night at home and I just plugged the phone in at work; again got a good connection. Now, I only tried this last night, but it certainly looks like the problem is dirt, grime and maybe a touch of corrosion that's causing the problem. Clean the port out to remove any debris and then apply a quick shot of contact cleaner and you should be good to go!

Posted on Aug 16, 2013 6:52 AM

Reply
231 replies

May 13, 2014 3:31 AM in response to TnD1w

Well I had all these problems, intermittent charging, need to hold the cable down to get a connection.


Anyway, I read this thread, I was out looking for toothpicks (WHERE do you buy them haha), thought I'd drop into Apple anyway cos maybe they'd have some more professional cleaning arrangement.


Must be my lucky day cos I got almost instant Genius Bar walk-in appointment, the gal took a quick look with an LED torch and told me it would be better to get a new phone. 2 minutes later, brand new phone. No charge. 😮 😐🙂 .. dunno whether to be happy or not! Feels like such a waste, it was a great phone and I am sure it coulda been saved! On the other hand... shiny new phone so, woo hoo! Thank-you Apple Hong Kong xxox


Interesting they didn't even try to blow it out or clean it up. I did suggest it, and she said, nah, it's better to replace with a new unit. Seriously they didn't even take it for a closer look. Maybe there was a bigger issue there than lint.


Gotta suggest, if it's still in warranty, take it in. Happy linting anyway!

May 13, 2014 5:59 AM in response to hkdevil

I think that's my next step. Mine's just over a year old and it's gotten to the point where cleaning it doesn't help. I have the Applecare, so I'm sure they'll replace it (what a hassle; it's a nearly full 64gb phone), but I expect that it'll be doing the same thing a year from now due to the port's poor design. I refuse to get one of those big, godawful clunky cases just to cover the port. If I can't keep my phone thin and sleek I'll get a different phone!

Jun 2, 2014 4:11 PM in response to TnD1w

Great advice, I used a toothpick as in didn't want to go poking round with a pin/paperclip. Turned the phone just to be on the safe side.


I whittled down the toothpick a little bit to get right into the corners and I was surprised how much dust and fluff came out.


Charger not fits in the port snuggly and phone charges as new

Jun 7, 2014 8:40 PM in response to TnD1w

I wouldn't be spraying any liquids or aresols into an electrical port, powered on or off. The most obvious reason being that the connector does rely on a bit of friction to remain inserted. Second, it could short out the device. Trying those kind of things with especially with the phone powered on means you got lucky. Why risk it when the no risk solution is so simple?


I managed to lodge some debris in the port while holding the iPhone hiking through heavy brush. The connector would not fully insert and the phone would not charge. A quick look with a bright light and a magnifying glass showed the debris tamped down at the bottom of the port. That was caused by trying to insert the lightning connector with debris in the port.


All I did was gently clean the debris out with a wooden (non-conducting) toothpick. It took less than 30 seconds and no damage; no chance of shorting, and no residual sprays or any other materials left behind.


🙂

Jun 11, 2014 7:19 AM in response to TnD1w

I feel this planned obsolesence, the Apple dealer told me to replace phone (at my cost) due to broken contact. I had tried several things, toothpick, etc. Now aggressive spray helped.


Wish I'd told this to two others that faced problem in store.


What a coincidence, 2 months after expiration of warranty they want you spend more.

Iphone 5 lightning port charging problem - SOLUTION!

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