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Iphone 5 lightning port charging problem - SOLUTION!

Just wanted to share a solution to my charging problem. Very quickly my phone developed a problem where I couldn't get it to charge. The connector didn't feel sloppy, but if I twisted it to the side, I could get it to make a connection. However, if I let go or bumped the phone it would immediatly disconnect. Sometimes it would take a easy dozen tries to get the phone to establish a connection. Often I'd come back only to find that it had lost the connection and stopped charging. Took it to the Verizon store and it worked fine on their cords. Could be the cord, but I have multiple cords stashed in different locations and they all went bad at the same time. That suggests to me that it's the phone and not the cord. I tried to fish for some lint in the port and that definetly seems to be part of the problem. I used a bent paperclip with no ill effects, but I'd be more comfortable with a flat toothpick. Just stay away from the sides of the port as I don't know how fragile the connection wires are. In my case, I was going for the bottom of the port. Reach into the port and try to scrape out any packed in lint from the back of the port. I'm thinking the lint may prevent the plug from fully seating thus creating a poor connection. This helped a fair amount, but the connection still needed improvement. Last night I bought a can of electrical contact cleaner and thought I'd give it a try. I'd admit that I was a bit nervous to spray this into my phone, but I needed to try something. Using the included tube, I sprayed a tiny amount of cleaner into the port. The cleaner will get outside the port, but I don't see any signs of damage to the Belkin case, phone body, screen or disposable screen protector. While the port was still wet, I grabbed a cord and plugged it in several times hoping to agitate the solution and mechanically clean the connection. A mini q-tip would work even better. Instantly I found a signficantly improved connection. Plug it in and boom, good connection. First try every time. No wiggling necessary. I did this last night at home and I just plugged the phone in at work; again got a good connection. Now, I only tried this last night, but it certainly looks like the problem is dirt, grime and maybe a touch of corrosion that's causing the problem. Clean the port out to remove any debris and then apply a quick shot of contact cleaner and you should be good to go!

Posted on Aug 16, 2013 6:52 AM

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231 replies

Jul 3, 2014 11:07 AM in response to TnD1w

Thanks for the ideas. I was about to go have my charging port replaced but this saved me a little over $50. I tried the lint cleaning thing too and got some out but still had the problem. Then I used one of my daughters hair pins with some rubbing alcohol on a piece of paper towel. After one cleaning, the connection was much improved. After a second cleaning, it works like new. I had to cut the little round end off the hair pin so it would fit (don't tell her).

Jul 29, 2014 9:02 AM in response to TnD1w

I was fairly careful to keep my internal socket clean and not manhandle the lightening cable. But after about 1 year of use, I found I could only charge my iPhone 5 if I used one orientation for inserting the lightening cable end into the iPhone. Then after about another 8 months, I started getting messages that the Apple-produced lightening cable was not an official Apple part. Then about one month later my Macbook would start reporting that the USB port I had connected to was drawing too much current and so the USB port had to be blocked. Finally there was no way to charge my iPhone 5 at all… this is after about 2 years of use. Cycled through several new Apple-produced lightening cables… none of them worked, although oddly enough, the bookstore I purchased them at had one display lightening cable that worked, in one orientation. So finally I went to my local Apple store and they said my iPhone's internal connector was broken, and spending $300 for a replacement/trade in iPhone was the best option. So I did that. The fact that I'd updated to iOS 7 proved a big headache in transferring over my kit to the new phone, which shipped with iOS 6. I sat in the Apple store for 2 hours working my way through it. The secret, I think, is to back up to the Mac (my most recent backup was to the iCloud). Restoring from the iCloud took a long time. In the end I'm back together. But I wish the lightening connector was more robust.

Jul 31, 2014 1:57 AM in response to TnD1w

Thanks!! I had the same problem a while ago. Cleaned it but now the problem returned. I almost gave up hope that I could do something myself but then I read your solution and went back to it. I couldn't see the 'end' of inside the connector. It is white but mine was covered in dust. :S i really had to do my best to get it all out but now it's working again!! Thanks again!

Aug 9, 2014 12:20 PM in response to TnD1w

fantastic. Thanks for posting. I had this issue in May when it was still in warranty and took it to apple and they cleaned the port out - lint being the issue. Had the same issue over the last week but this time no lint. Took to the apple shop and was told I would need to replace the phone at a cost of £209 as it was a hard ware issue and they couldn't say for definite which bit wasn't working properly - the port. Tried your contact cleaner suggestion and it worked a treat. It saved me £205 (£4 for contact cleaner). Thanks again. 🙂

Aug 9, 2014 12:26 PM in response to Ferna79

I Had the same issue along with the issue of my phone sometimes charging, sometimes not and sometimes it said it was charging but wasn't. According to the guy I spoke too in the apple shop he said that the authentic cable message is due to either the cable being a cheap replica or due to water damage. I was using the cable I got with the phone and it had not been water damaged which he verified having checked the inside of the phone. I followed the initial advice as posted at the beginning of the thread and this has resolved the issue for the time being. Hope this helps your situation.

Aug 12, 2014 4:37 AM in response to Ferna79

i wasn't sure either however it is designed to clean electrical contacts and hence I went for it. It's got some form of alcohol in it and it will evaporate fairly quickly when sprayed. I used the straw attachment and directed the spray into the port and as suggested get a cable and make a number of connections to the port while it is still liquid. Some of the spray does come out the port but I just wiped this with a tissue and all is well. There are more radical steps such as replacing the port which have you tube demos on how to do it but I am not confident with that . I reckon there will be shops willing to replace the port at a cost. Maybe apple would even do that.

Aug 25, 2014 5:16 AM in response to TnD1w

Thank you so much for your post.


My phone has been getting progressively worse when plugging in to charge, I have had to wiggle the lead and then prop it up at a certain angle to get any kind of connection and it has been driving me mad for weeks.


Last night it took me 10 minutes messing around to finally get a connection and then it disconnected itself in the night anyway !!!!!!


It's a bank holiday Monday today and I decided that enough is enough and I'm going to get it sorted. My nearest Apple store however is 60 miles away in Exeter, but I'm going potty and I can't be without my phone.


I was literally just having a cup of tea before I left and googled my problem and your page came up, I done as you mentioned with a toothpick and got so much lint out of the port it was unbelievable !!


You have just saved me a round trip of 120 miles to get to my nearest Apple store in Exeter and also given me back my bank holiday Monday .. !!


THANK YOU SO MUCH ..

Iphone 5 lightning port charging problem - SOLUTION!

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