Iphone 5 lightning port charging problem - SOLUTION!

Just wanted to share a solution to my charging problem. Very quickly my phone developed a problem where I couldn't get it to charge. The connector didn't feel sloppy, but if I twisted it to the side, I could get it to make a connection. However, if I let go or bumped the phone it would immediatly disconnect. Sometimes it would take a easy dozen tries to get the phone to establish a connection. Often I'd come back only to find that it had lost the connection and stopped charging. Took it to the Verizon store and it worked fine on their cords. Could be the cord, but I have multiple cords stashed in different locations and they all went bad at the same time. That suggests to me that it's the phone and not the cord. I tried to fish for some lint in the port and that definetly seems to be part of the problem. I used a bent paperclip with no ill effects, but I'd be more comfortable with a flat toothpick. Just stay away from the sides of the port as I don't know how fragile the connection wires are. In my case, I was going for the bottom of the port. Reach into the port and try to scrape out any packed in lint from the back of the port. I'm thinking the lint may prevent the plug from fully seating thus creating a poor connection. This helped a fair amount, but the connection still needed improvement. Last night I bought a can of electrical contact cleaner and thought I'd give it a try. I'd admit that I was a bit nervous to spray this into my phone, but I needed to try something. Using the included tube, I sprayed a tiny amount of cleaner into the port. The cleaner will get outside the port, but I don't see any signs of damage to the Belkin case, phone body, screen or disposable screen protector. While the port was still wet, I grabbed a cord and plugged it in several times hoping to agitate the solution and mechanically clean the connection. A mini q-tip would work even better. Instantly I found a signficantly improved connection. Plug it in and boom, good connection. First try every time. No wiggling necessary. I did this last night at home and I just plugged the phone in at work; again got a good connection. Now, I only tried this last night, but it certainly looks like the problem is dirt, grime and maybe a touch of corrosion that's causing the problem. Clean the port out to remove any debris and then apply a quick shot of contact cleaner and you should be good to go!

Posted on Aug 16, 2013 6:52 AM

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Posted on Nov 30, 2017 4:48 PM

Scratch that, further amount of cleaning WAS needed. You really have to look in there with a torch and bend a tooth-pick into a bit of a hook - to scrape between the connector pins. Don't stop until it's spotless. Phew! I was going to get desperate and try bending the port next which would have busted it.

231 replies

Aug 9, 2014 12:26 PM in response to Ferna79

I Had the same issue along with the issue of my phone sometimes charging, sometimes not and sometimes it said it was charging but wasn't. According to the guy I spoke too in the apple shop he said that the authentic cable message is due to either the cable being a cheap replica or due to water damage. I was using the cable I got with the phone and it had not been water damaged which he verified having checked the inside of the phone. I followed the initial advice as posted at the beginning of the thread and this has resolved the issue for the time being. Hope this helps your situation.

Aug 12, 2014 4:37 AM in response to Ferna79

i wasn't sure either however it is designed to clean electrical contacts and hence I went for it. It's got some form of alcohol in it and it will evaporate fairly quickly when sprayed. I used the straw attachment and directed the spray into the port and as suggested get a cable and make a number of connections to the port while it is still liquid. Some of the spray does come out the port but I just wiped this with a tissue and all is well. There are more radical steps such as replacing the port which have you tube demos on how to do it but I am not confident with that . I reckon there will be shops willing to replace the port at a cost. Maybe apple would even do that.

Aug 25, 2014 5:16 AM in response to TnD1w

Thank you so much for your post.


My phone has been getting progressively worse when plugging in to charge, I have had to wiggle the lead and then prop it up at a certain angle to get any kind of connection and it has been driving me mad for weeks.


Last night it took me 10 minutes messing around to finally get a connection and then it disconnected itself in the night anyway !!!!!!


It's a bank holiday Monday today and I decided that enough is enough and I'm going to get it sorted. My nearest Apple store however is 60 miles away in Exeter, but I'm going potty and I can't be without my phone.


I was literally just having a cup of tea before I left and googled my problem and your page came up, I done as you mentioned with a toothpick and got so much lint out of the port it was unbelievable !!


You have just saved me a round trip of 120 miles to get to my nearest Apple store in Exeter and also given me back my bank holiday Monday .. !!


THANK YOU SO MUCH ..

Oct 4, 2014 6:42 AM in response to steven0625

You know, there is a much simpler solution that doesn't involve any cleansers, spray, or inserting foreign objects into your ports. This problem, contrary to popular belief isn't usually caused by dust or debris. It's caused by a very thin layer of corrosion on the contacts. Believe it or not, this nearly microscopic layer of corrosion can almost always be polished off by doing nothing more than repeatedly reseating the cable plugs in such a way that literally rubs the corrosion off. be sure to do this with all the connections, even any extensions.


iI've been using this method for decades on everything from headphone jacks to PCI cards, cpu's, etc. and from my experience if this doesn't work, the problem is almost always more serious than any cleanser or toothpick can solve.

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Iphone 5 lightning port charging problem - SOLUTION!

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