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Itunes 11 crashes when starting Store

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.0.5.5

Application Timestamp: 520e4d27

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18015

Fault Module Timestamp: 50b83c8a

Exception Code: c06d007e

Exception Offset: 0000c41f

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Windows 7

Posted on Aug 20, 2013 5:53 PM

Reply
118 replies

Sep 24, 2013 11:31 AM in response to greenboy1

Thank so very much!!!! I've had this issue for about a month, read a huge number of forums providing "solutions" that didn't work for me. Finally, relief !!!!!


My only question is if changing the path from my previous entry to the solution you provided will cause an issue with another program. If so, will Environmental Variables allow two "path" entries; thus allowing me to add the previous path entry? The preivous path entry directed my intel Wi-Fi bin to a "wireless common" folder.

Sep 24, 2013 12:43 PM in response to KobeJido

KobeJido wrote:


Thank so very much!!!! I've had this issue for about a month, read a huge number of forums providing "solutions" that didn't work for me. Finally, relief !!!!!


My only question is if changing the path from my previous entry to the solution you provided will cause an issue with another program. If so, will Environmental Variables allow two "path" entries; thus allowing me to add the previous path entry? The preivous path entry directed my intel Wi-Fi bin to a "wireless common" folder.


I am not the expert on these things, but the original instructions said to ADD the new envronment variable to end of the existing string, not to replace the existing variables. You can have multiple variable instructions, separated, I believe, by a semicolon


Hopefully if you deleted the exisitng variables, you either remember what to restore there or they weren't important.

Sep 25, 2013 11:06 AM in response to drinkcab

Drinkcab, thanks for the response. I did store the previous "path" information. I went back to the Environmental Variable and added the previous "path" by selecting "new"; however, after doing this it eliminated the Apple "path" to fix the iTunes issue. So, it appears only one "path" can exist. Fortunately, nothing else has gone wrong; as a result of the replacement of the prior "path". BTW this is on a Windows 7 64 bit, with intel graphics.

Sep 25, 2013 11:47 AM in response to KobeJido

In Windows, there's only one system path variable. That variable (PATH) can, however, include many paths, each separated by a semicolon. There is a limit to the length of the PATH system variable, but it's quite large.


If you want to see the path, open a Command Prompt window (on Windows 7, type cmd.exe in the Search box and press Enter; on Windows XP, click Start, then click Run, then type

cmd.exe

in the "Open" box and click OK).

In the black Command Prompt window type

path

and press Enter


Here, for example, is a PATH variable from a Windows 7 Pro x64 computer (normally, it's just a single long string; I started each separate path on a new line for readability) (note the newly-added last line where I didn't use capitalization -- but that's OK):


PATH=C:\Program Files\Common Files\Microsoft Shared\Windows Live;

C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;

C:\Program Files (x86)\IBM\WebSphere MQ\Java\lib;

C:\Program Files (x86)\Intel\iCLS Client\;

C:\Program Files\Intel\iCLS Client\;

C:\Windows\system32;

C:\Windows;

C:\Windows\System32\Wbem;

C:\Windows\System32\WindowsPowerShell\v1.0\;

C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;

C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;

C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;

C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;

C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;

C:\Program Files (x86)\Acronis\TrueImageHome\;

C:\Program Files (x86)\IBM\WebSphere MQ\bin64;

C:\Program Files (x86)\IBM\WebSphere MQ\bin;

C:\Program Files (x86)\IBM\WebSphere MQ\tools\c\samples\bin;

C:\Program Files (x86)\Windows Live\Shared;

C:\Program Files (x86)\Intel\OpenCL SDK\3.0\bin\x86;

C:\Program Files (x86)\Intel\OpenCL SDK\3.0\bin\x64;

C:\program files (x86)\common files\apple\apple application support\

Itunes 11 crashes when starting Store

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