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iTunes 11 crashes when I open the store.

I have tried repairing, uninstalling the entire apple suite ( described in a different article on apple support website), reinstalling, opening in safe mode, changing users, changing the firewall and antivirus settings, clearing the itunes cache, updating iTunes and Windows, and countless reboots. I'm on a brand new pc with Windows 7, so this is really frustrating. I can open my library, but when I click on the store, it loads about 3/4 of the way and stalls. I then get a message that says iTunes has stopped working, and I can either close it or "look online for a solution." But that never helps.

Windows 7

Posted on Aug 20, 2013 8:17 PM

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62 replies

Sep 12, 2013 9:00 AM in response to lionhartz

lionharz, Thank you for one of the best/cleverest time-saving tips I've encountered in the many years (17 +/-) I've been rooting around the web trying to find fixes for tough (for me) windows problems.


For others like me not as savvy as lionhartz, In windows 8, I went into control panel, clicked on "system" and then clicked the left-side link "advanced system settings," then on the bottom-right clicked on the "environmental variables" button, then under "system variables" found/selected the "path" variable and clicked the "edit" button, then hit my keyboard "end" button (to get to the end of the string), then added a semicolon (";") followed by lionhartz's string "c:\program files (x86)\common files\apple\apple application support" (w/out the quotes) and viola!! my hp envy 17t-j000 laptop was able to seamlessly access the itunes store after days of crapping out.


Thanks, lionhartz!

Sep 19, 2013 7:42 AM in response to MbEller99

Adding "c:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the path environment variable solved the problem for me!


Note that making a temporary change to the path variable at the command line didn't solve the problem but it worked perfectly when I amended the path under Control Panel > View Advanced System Settings.


Thank you!

Sep 20, 2013 12:13 PM in response to lionhartz

lionhartz wrote:


After using 'procmon.exe' downloaded from sysinternals to capture events generated by iTunes, it showed that it is unable to load 'QTMovieWin.dll'. For my case, I added 'c:\program files (x86)\common files\apple\apple application support\' to the system path variable, finally it works without downgrading the display driver.

Thanks lionhartz!


This fixed my issue 😀

iTunes 11 crashes when I open the store.

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