You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MbEller99 Author

Level 1

1 points

iTunes 11 crashes when I open the store.

I have tried repairing, uninstalling the entire apple suite ( described in a different article on apple support website), reinstalling, opening in safe mode, changing users, changing the firewall and antivirus settings, clearing the itunes cache, updating iTunes and Windows, and countless reboots. I'm on a brand new pc with Windows 7, so this is really frustrating. I can open my library, but when I click on the store, it loads about 3/4 of the way and stalls. I then get a message that says iTunes has stopped working, and I can either close it or "look online for a solution." But that never helps.

Windows 7

Posted on Aug 20, 2013 8:17 PM

62 replies

Nov 7, 2013 8:53 PM in response to Range Ruler

YES. THANK YOU.

Nov 13, 2013 8:25 AM in response to lionhartz

You ROCK!! fixed the problem

Pauchei

Level 1

9 points

Nov 18, 2013 5:38 PM in response to lionhartz

This one did it for me.

Nov 22, 2013 2:55 PM in response to MbEller99

So crazy that in 2013, I have to copy a DLL to another directory or munge around in the environment variables to get [nearly] ubiquitous software to work. But, that being said... the HACK that you awesome people found, works perfectly.

Nov 28, 2013 8:58 PM in response to MbEller99

"Range Ruler wrote:

Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"

Worked for me!!

TempDC

Level 1

0 points

Dec 4, 2013 10:28 AM in response to Range Ruler

What worked for me was CUTTING (not copying) the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)\iTunes. My iTunes now works. I'm finally able to check my account without having iTunes crash! I had tried everything without any luck, including rolling back the HD 4000 display driver, disabling the HD 4000 display driver, changing the PATH variable, and uninstalling iTunes and Apple software and reinstalling. Thank you!

Dec 4, 2013 6:38 PM in response to TempDC

Thank you TempDC! I had also tried the video adapter fixes with no luck. The cut and paste as described has my iTunes working again! Excellent Job.

EddiD

Level 1

0 points

Dec 8, 2013 12:30 PM in response to lionhartz

Hello lionhartz, after hours i find your solution.

Excellent work!!

Have a nice day!

JimEA

Level 1

0 points

Dec 25, 2013 8:57 PM in response to lionhartz

This suggestion also solved the problem for me too.

Dec 26, 2013 1:51 PM in response to leveli

I can't find that QTMovieWin.dll file. I go c:\program files (x86)\common files\apple but there is no apple application support.

Jan 3, 2014 1:33 PM in response to MbEller99

Realy thanks man, this suggestion solved my problem.

"What worked for me was CUTTING (not copying) the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)\iTunes."

Thanks brother!

Jan 12, 2014 11:52 AM in response to lionhartz

I had the same problem after upgrading to Windows 8.1. Thanks a lot for this hint, it solved the problem.

But it really shows, how badly iTunes for Windows is written. I wonder why Apple does not use the billions of cash they have and re-write that software from scratch...

johnmemo

Level 1

0 points

Jan 16, 2014 12:15 PM in response to MbEller99

another satisfied customer, thanks! i'm on a new laptop and had successfully accessed the store when docked and using a monitor. itunes crashed when i tried to get undocked but adding the variable to PATH did the trick.

Mar 23, 2014 8:42 PM in response to MbEller99

So... after going through this I found the fix posted by lionhartz, but didn't understand how to actually do the fix, after reading part of page two, I found the post by Range Ruler on August 30, 2013. Went to c:\program files (x86)\common files\apple\apple and found QTMovieWin.dll, checked to see if it was something I needed to edit in it, which there wasn't. On a random thought of, "Maybe QTMovieWin.dll got corrupted." I deleted it and then emptied the recycle bin. Now iTunes wouldn't launch at all, so I redownloaded and reinstalled iTunes. After reinstalling iTunes the store opened perfectly with no problems. So yet another way to fix this weird error for everyone. Hope it helps.

Jun 5, 2014 12:03 AM in response to default2226

After scrolling through all of this, I decided to just delete QuickTime which fixed the problem at once with no reboot of my computer necessary.

Can't believe that this problem has been going on for so long and happens so abruptly and suddenly (I've been using iTunes without problem since its last update on 16 May 2014) and Apple still hasn't fixed the issue!

iTunes 11 crashes when I open the store.