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itunes 11 crashes when accessing the itunes store

When I upgraded to iTunes 11, it started crashed every time I accessed the iTunes Store. After doing some searching, I decided to try resetting TCPIP on my Windows 8 PC. Right after I did that, iTunes started accessing the iTunes Store immediately up startup, so it crashed immediately. My fix was to uninstall everything Apple related and delete the plist preference files. I also moved my library to a NAS device (not sure if that was necessary or not but at this point I'm scared to move it back). Then I restarted and installed iTunes 10.7. I had to recreate may library and I don't have any playlists (but I assume I can import them back in). In this whole process when I tried to log in to this community site I found out that I needed to update my password. Not sure if that was related or not. Also, I tried going back to version 11 and it started crashing immediately, so I went back through the steps and 10.7 is working. I haven't tried to access the iTunes store yet, though.

Posted on Aug 31, 2013 12:07 PM

58 replies

Nov 13, 2013 4:01 AM in response to barsa203

Theanks for your reply, but perhaps I didn't make my self clear. When I open the folder as suggested (yes, the right one (checked each time I opened it), there is no folder named Apple nor the file I am supposed to move, that is why I am so confused - how can I follow the rest if the stuff I need to use is not there?

Cicc

Level 1

0 points

Nov 13, 2013 2:16 PM in response to DonInDassel

I also had this problem on my new Sony Vaio running Windows 8.1. After installing the latest version of iTunes it always crashed as soon as it opened up, after switching my router off it then started up ok and I transferred my library from my old pc to my new one. After that with my router back on iTunes fuctioned ok until I tried accessing the iTunes store when a message always appeared saying iTunes has stopped working. I found this post and followed the instructions and it works, iTunes is now fully functional, many thanks DonInDassel.

Nov 16, 2013 7:48 PM in response to DonInDassel

This was very helpful and worked on the first attempt!

Thanks a lot.

Nov 18, 2013 4:37 PM in response to DonInDassel

GOOD GOD IT WORKED.

Rxcall

Level 1

0 points

Nov 23, 2013 7:20 PM in response to DonInDassel

Thank you for this post.It worked wonderfully!

Carmaro4

Level 1

8 points

Dec 5, 2013 3:56 PM in response to DonInDassel

Worked for me! (So far)

LW900

Level 1

0 points

Dec 6, 2013 6:02 PM in response to DonInDassel

Thanks DonlnDassel. This solved my troubles.😎

atn77

Level 1

0 points

Dec 8, 2013 12:27 PM in response to LW900

It's great that people have found a solution, but this seems like an obvious thing that should of been caught in apples QA no? No response from apple? no scheduled fix? people are way to forgiving of apple.