iTunes has stopped working. Why?

If the protected product you refer to is music, look into the Match option Apple offers. for <$30 you can sign up for match, delete all of your DRM protected stuff, redownload it in the newer high quality DRM-free format and then you are free to take your music collection elsewhere (don't forget to end your Match subscription)

If you want to find out which and how many songs you have that are DRMed, create a smart-playlist that looks for Kind contains "protected" Then you will be able to tell if the fee is worth it to unlock your stuff.

that helped me, was sooo happy,until,2 days ago,itunes wants to update, o.k. great, not so great !, couldn't open due to a missing link or something like that, so i uninstalled itunes, tried to reinstall, i don't even get the option of running file or saving file, nothing , i've uninstalled all apple products,still nothing, anybody, i want to be happy again ! how do i fix this ? ?

You have to uninstall all Apple software - include iTunes, Apple Mobile Device Support, Apple Software Update, Apple Application Support, and Bounjour (in that order). Close out all Apple processes that may be running, ensure temp files/common files have been dumped. Reboot and reinstall.

i did all that , went thru everything, got rid of it all,tried to download itunes, same result, i click download, the page comes up thanking me for downloading itunes, yet i never got that box asking me if i want to run or save file, so irritating, i know its not my computer,it was running like a champ before the itunes update, everything ELSE is functioning perfectly. are there any other thoughts to this dilema ? thank you for suggesting the temp files i had not thought of that , unfortunately , it didn't change the outcome.

Guys, I've tried everything.

I copied over the QT DLL file but iTunes still crashed.

I copied over all the DLL files but iTunes still crashed.

I unistalled all the Apple INC software on my PC (except Cloud which could not be uninstalled), restarted, reinstallled iTunes and it still crashed.

What else can I do to fix this please? I have a brand new iPhone I want to start using but need to make sure my old iPhone is backed up first but can't becuase iTunes won't work!!!

Thanks in advance for your help.

This is how I fixed my issue on my desktop under Windows 7 64bit

• Goto Uninstall Program
• Sort by publisher
• Uninstall all Apple Inc. programs that let you except "Apple Software Update"
• Re-start computer
• Run "Apple Software Update"
• Select itunes to download and install

Hope this works for you too

Hey I just tried doing this but it still not working....any ideas? thank you

I'm in the same boat had copied and pasted all .dll files, have uninstalled and reinstalled everything adn as soon as i click to play any song or open the store 'itunes has stopped working'

I spent ALL DAY yesterday following Apple's instructions on uninstalling/reinstalling iTunes and all components on my Windows 7 64-bit machine. I followed the intructions to the letter and yet the same issues exist: "iTunes has stopped working". Crash.

And, if by some miracle I do get in, my music plays with a digital skipping sound. I had no issues with the previous version, just this one and it started the moment I updated.

Needless to say this is annoying!

why do i need to bother copying and pasting things like files from where i dont know i just want an update from apple to sort the prolblem out.They need to spend some money on sorting there products out rather than new products like a new iphone 6 when i cant sync an iphone 4 because itunes stops working.

Unfortunately when a software update goes bad it tends to need a hands-on approach to sort it out. Waiting for the next update to come out to fix it doesn't work.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

THAT DOESN'T WORK.

It hasn't worked for you, which is not to say that it might not help others.

The underlying cause of your problems might be different, but a workaround that seems to be helping some people with similar symptoms is to open iTunes in safe mode by holding down CTRL+SHIFT as you launch iTunes, then going into Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. If you close iTunes and reopen you may find that it now behaves normally.

tt2

Hello tt2,

Thanks for the reply, but that didn't work, either. Any other tricks up the sleeve? This is highly, highly annoying.

Did it open in safe mode without crashing?

Have you tried this suggestion from TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues?

Remove iTunes Preference files. Some of the files that iTunes stores settings and preferences in may be unusable. iTunes saves its preferences in two folders. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The locations for the preference folders are:

• c:\Users\username\AppData\Local\Apple Computer\iTunes
• c:\Users\username\AppData\Roaming\Apple Computer\iTunes

If that helps you may want to move any device backup folders into the rebuilt settings folder.

tt2