You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes has stopped working. Why?

iTunes opens but can not access the store. I get the message "iTunes has stopped working". Using iTunes 11.0.5.5 and Windows 7 64-bit. This issue just cropped up, previously everything was working fine. Any ideas?

Windows 7, Windows 7 64-bit

Posted on Aug 31, 2013 2:56 PM

Reply
145 replies

Jan 4, 2014 5:47 AM in response to gleek_ali

I have tried the fix that Thurdy, used but it won't work for my windows 7. I can open everything, but it won't let me play any of my music or add/remove music to my ipods. I keep getting a notification saying that the song I chose can not be located, and would I like to locate it. I have been through all of the possible places where it could be and still not getting anywhere I am getting tired of this now.

Jan 12, 2014 5:56 PM in response to thurdy

This worked for me too. I was able to use my iTunes fine except for the store. I could update my podcasts, listen to my music, etc. but as soon as I clicked on the store it would crash.

I tried to talk to apple support and they told me I needed to buy a support contract. *** Apple? The only thing I couldn't do with iTunes was PAY YOU MONEY and you wanted me to pay for the privlege of getting the program to work properly so that I could BUY STUFF FROM YOU!


Thanks guys, copying the DLL to the right spot was all it took. Apple, if I can buy what I want from someone else, I will because other stores help you to give them money, not charge you for the opportunity to look at what they have to sell.

Jan 28, 2014 1:57 AM in response to rodmacpherson

I used the 'copy dll' method a couple months ago when I could not open the iTunes store and it worked. The latest iTunes update screwed everything up again and this time I could not open iTunes at all...not even to access my music. I took Rodmcpherson's suggestion above and uninstalled everything Apple I could find on my computer (icloud, quicktime, etc.), then rebooted. I still got an error (error 7, windows error 127) when I tried to open iTunes even though it said the download was successful. I then repeated the copy dll method and was surprised to be prompted to "replace" the dll file with the same name that was already in the itunes folder. I said yes and voila, all is working again.


I am using Windows 8.1.


If anyone from Apple monitors these message boards, I'd like to say this is getting really old and I am quite close to exploring alternative apps. I am not a computer whiz and if it weren't for fellow users who graciously share their knowledge, I would still be struggling.

Jan 28, 2014 12:43 PM in response to Eeyorefan12

I'm with Eeyorefan12 that this is getting rediculous. If Apple is going to push a product for a certain operating system, they need to do some QA to ensure that it works out of the box on a majority of their users. If they don't want to support Windows, then do it and we'll all go somewhere else. If only I wasn't married to iTunes because of device limitations and protected product (legacy), I'd have jumped ship long ago. Apple, because of things like this, and not playing nice with others, I'm not replacing my older iPhone with a new one, and neither will my girlfriend - it's just not worth the games.

iTunes has stopped working. Why?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.