iTunes opens but can not access the store. I get the message "iTunes has stopped working". Using iTunes 11.0.5.5 and Windows 7 64-bit. This issue just cropped up, previously everything was working fine. Any ideas?
Windows 7, Windows 7 64-bit
Hi Ivan,
It's rather easy. Just copy the file QTMovieWin.dll
From location: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
To location: C:\Program Files (x86)\iTunes
Hi thurdy
i can find the QTMOvieWin.dll
but cant find the (x86)\itunes
ivan
> i can find the QTMOvieWin.dll
> but cant find the (x86)\itunes
You can also get to that directory by right-clicking on the iTunes application icon... Properties... Open File Location.
Been struggling to understand this issue for months , moved all the .dll files as recommended and now works perfectly , thanks to all
Okay, I'm baking cookies for everyone! I am still learning to use Windows 8 so I was furious when I lost the iTunes store with the recent update to 8.1 and the iTunes update as well. (I did them both on the same day so I had no clue which one could be at fault.) After three days of frustrating online searches, I stumbled across this thread today, copied the files as directed and voila! The store opened right up. I am so grateful to all of you who share this stuff with the rest of us.
And I'm serious about the cookies. 🙂
I got this - An unhandled win32 exception for itunes.exe
The abovr solution fixed.
Thank you 🙂
Many many thanks!!! I tried everything and nothing works!!! but finally whit some so stupid like copying and paste the QT....dll was working!!! oh my god!!! thanks again
It's great that this has been resolved, but I have to ask why even after downloading the updated version of iTunes today, did I still have to come searching the forums for a problem with and easy solution that the Dev Team had to have known existed.
Thank you, it worked also for me on a new Vaio with Windows 8.1!
It's strange that neither Apple nor Windows have fixed it yet in the updates!
Thanks!!!!! This worked for me...so simple, but who would have known...just came across the right post.
This solution worked for me as well. Thanks a bunch!
Re: Thurdy
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Thanks. Now Itunes 11.1.3.8 does not crash when I open Store.
Thanks, it worked 🙂
This worked in Windows 8, too! Thank you so much!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Thanks Mickey u saved my life:-)
iTunes has stopped working. Why?
