iTunes has stopped working. Why?

You should be able to prevent that pop-up if you open Edit > Preferences > Store and turn off the following options:

• Always check for available downloads
• Download pre-orders when available
• Automatic downloads
  • Music
  • Apps
  • Books
• Show iTunes in the Cloud purchases

tt2

Thanks. This seems to have fixed it. I have appreciated all your help!

You're welcome. 🙂

tt2

I have a similar error message but it only happens when I try and refresh my podcasts. Everything else works fine. Help!

You could try working through

TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

tt2

I spent 3 days looking for a way to solve this startup crash issue and just copying the .dll file solve it!! Thanks a lot for posting this solution!!

I've battled iTunes stopped working error for weeks and finally found this post. Your suggestion worked great, many thanks!

I still have a problem. Now I have 11.4 Itunes, Windows 7, bit still Itunes has stopped working.

I moved the .dll, I removed a folder in the user acoount and still its not working.

When I want to go to the store, it stops.

Please can someone help me.

Hans

Try Edit > Preferences > Advanced > Reset Cache.

Try signing out of the store, then sign in again.

tt2

i have the same problem its not working

wait how do I copy files or whatever?

To copy files in Windows browse to the source folder, select the file you want to copy by clicking on it, press Ctrl+C at the same time to prepare to copy, browse to the target folder, press Ctrl+V to paste.

However, I would suggest you do not follow thurdy's steps at this time. They would have likely been a temporary fix that may have worked for that build of iTunes. Better to make sure that the iTunes installer is able to put the right copies of the right files in the right places. Then the next update should go smoothly.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

Hi i had the same problem. when i open iTunes it always says "iTunes has stopped working"

can you please help me?

I keep getting error "Itunes has stopped working". When I click on the problem details, I see this.

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.1.4

Application Timestamp: 54de1991

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.9.9.6

Fault Module Timestamp: 54ddd41b

Exception Code: c000001d

Exception Offset: 00000000001fa332

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: df62

Additional Information 2: df626c2f268d18b5f6de96040772e28c

Additional Information 3: f751

Additional Information 4: f7513a15dba00c960727edbcb4ff3052

I have tried to restart the computer, uninstall then re-install the application and even re-downloaded the application.

I'm still unable to get anywhere.

I am using Windows 7 Ultimate, AMD A8-5500 APU 3.20 GHz processor, 8gb RAM, 64-bit Operating system.

(Not sure that it matters)

Please help.

I keep getting error "Itunes has stopped working". When I click on the problem details, I see this.

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.1.4

Application Timestamp: 54de1991

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.9.9.6

Fault Module Timestamp: 54ddd41b

Exception Code: c000001d

Exception Offset: 00000000001fa332

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: df62

Additional Information 2: df626c2f268d18b5f6de96040772e28c

Additional Information 3: f751

Additional Information 4: f7513a15dba00c960727edbcb4ff3052

I have tried to restart the computer, uninstall then re-install the application and even re-downloaded the application.

I'm still unable to get anywhere.

I am using Windows 7 Ultimate, AMD A8-5500 APU 3.20 GHz processor, 8gb RAM, 64-bit Operating system.

(Not sure that it matters)

Please help.