Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

If anyone needs help this is what I did:

I deleted the whole album that I purchased from my itunes. Then I when into Itunes stores into manage my account. Then went to Hidden purchases and clicked Manage and unhide that specific album and then redownloaded the album into my itunes and viola! It erases the plays and such but I'm just glad the Album is back into my itunes.

I Had this problem too, after being very frustrated I figured it out.

1. Go into your music app

2. At the top left there is a little person, click it

3. Then press view Apple ID

4. Then find the reading that says: ITUNES IN THE CLOUD, underneath it, it will say "hidden purchases". Press that and then retrieve music you have delete!

For some incredibly stupid reason Apple has decided to implement a feature that will hide purchased albums from your purchased list. In order to undo this stupid feature you must view your account, manage hidden purchases, and then select what you want to be no longer hidden. That album will now show up in your purchased list. Why would Apple ever have a feature like this; it's utterly absurd.

Thanks, that does help although it would be nice if Apple made these things far more obvious considering that is what we always loved about apple was the near fanatical adherence to quality UI and "It just works". However, I tried to do this to stop it from trying to auto-download TV shows from ages ago on a new Mac - it beachballed with a systemwide modal dialogue box (always on top even in other applications), unreachable due to the beachball and iTunes hard crashed had to force quit. Will try again later I guess.

Thank you for this - I was at least able to determine where my purchases were on a brand new Macbook Pro. Totally agreed this is jaw-droppingly bad, at the very least with the entire iTunes window open there is more than enough screen space for a button or something about this so that we don't waste hours trying to find out what happened to our stuff. Also annoying is that it appears you cannot select more than one at a time in the list on the left column? I tried with shift and apple key and it only selects *one at a time*. This is hugely annoying and time consuming since even after having to do the same thing to unhide what they hid without telling us, we then have to go through each one, one at a time to re-download. "Download all" button only works for one artist at a time highlighted in the left column. TOTALLY annoying and just a huge regression from the Snow Leopard days... sigh!

My current problem is that in iTunes on my PC, I authorized the computer but when I went to Purchased in the store, there's nothing there. It even says that I don't have anything. I choose Not on my computer and it still says I have nothing. I've gone to Unhide and the only hidden thing there is that U2 album everyone was forced to download in an update and then later was able to just hide it. I've seen a thing in another forum where someone said to delete the program data by putting it in the search menu, opening the folder location and then turning off Hidden files and folders. Everytime I do this it says that I need to have admin permission...I'm the admin...I give myself permission and then it fails to show hidden stuff. I've uninstalled the program and everything, went back to a restore point. Nothing works.

So now I'd just like to know what I'm doing wrong or at least what's the correct thing to do?

In my case the song showed up in my iPhone and the iTunes store as purchased, but the song in iTunes on my computer was missing. What worked for me on this one was I needed to 1) delete the song from iTunes on my computer first, 2) have my iPhone plugged into iTunes and active on the screen, 3) and then use iTunes File>Devices>Transfer Purchases from my "iPhone". Good luck!

You did change the AOL Apple ID user name to an actual @aol.com email account name, correct? About a year ago, the original AOL username for your Apple ID was phased out. Did you follow the instructions in this (now archived) in this article, or is the Apple ID still using the old AOL username?

Cheers,

GB

I have exactly this problem.

None of the proffered solutions work:

- the purchased songs are downloaded in my phone and work there just fine

- iTunes 12.4 many of the options are different now

- the computer is authorized; other purchases appear in the computer

- going to the purchased songs in the store shows "purchased" but no option to "download"

- using "check for available downloads" produces an "all purchases have been downloaded for this apple id.

- the songs are not hidden

- looking at my purchase history clearly shows the songs were purchased

- the songs are not present on the file system is Music

- signing out and back into the account produces no change

When you click on the Purchased option under Quick Links in the Music Store, in the window that shows your purchased music, do you have "All" selected, or "Not in My Library" selected? Do you have "Albums" selected or do you have "Songs" selected?

Cheers,

GB

This happened to me today also with my latest purchase. When I sorted the songs by date added ascending, the date on the files was 8/25/74. Clearly an Apple problem because my system clock and region are accurate.

I made the purchase from the iTunes Store on my iMac. I searched by date under the My Music tab.

The purchase date under recent purchases on my account is correct. The tracks were downloaded to iMac so they don't show up under the "Not in My Library" tab. It's just that I couldn't find them because the "date added" was incorrect.

This took me 1/2 an Hour to find. It got me really frustrated. If you into iTunes Store and scroll down to you Apple ID then tap it and click 'view Apple id'. Next scroll down to hidden purchased items... Go into music and you can download Them.

I've been struggling with this too, but just found an answer that solved my problem.

I'm running iTunes 12.4.1.6 on a PC. In iTunes, go to Account > View My Account... in the menu bar.

Enter your Apple ID and Password to view your account details.

When clicking on 'See All' under Purchase History nothing was showing, even though I'd bought 4 albums today.

Under "iTunes in the Cloud" (the section above "Purchase History") click the Manage link to the right of Hidden Purchases.

This will give you the option to unhide any purchase you may have accidentally hidden. Once you've unhidden them using this screen they will then be available in the Purchase History screen for you to re-download again.

Hope this helps someone.