Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

So I have bought some songs on my iPhone in the last few months and they were playing just fine. I listened to them all day at work and then I went to play them on my way home and they disappeared from my music library. When I go into iTunes and click purchased music and show the ones not on my phone all the songs that disappeared are in there and when I click the cloud icon to redownload them it says downloading and acts as if they are downloading but still don't show up in my library so I go back into iTunes and go back to purchases not on my iPhone and the cloud icon reappears.

Hi, I had the same problem and it was driving me crazy. I just solved it.

I had a pre-purchased album automatically download to my iPhone which I deleted as it was taking up too much space. It was then deleted from my iTunes library, was showing up as purchased in the store, but not allowing me to redownload it. It wasn't showing up anywhere in my iTunes library. I tried every suggestion listed here, with no luck.

I remembered that when I deleted the album, a little message popped up from iTunes telling me how to restore. So I tried deleting another album and the message popped up again, saying I could restore via my account information page.

I went to iTunes on my laptop, "account" on the menu bar, then "view my account"

There was an option for "hidden" purchases, next to it I clicked "Manage" and chose the option to view all hidden purchases and boom! it was there!

Hope this helps anyone else with the same frustrating problem.

Ok. I figured it out. It's an issue with the cloud, I believe. Scroll down in iTunes.

Click on the button that says "Apple ID: (your Apple ID here)".

Click "View Apple ID"

Scroll down to "Hidden Purchases."

There ya go.

The same thing happened to me, go on iTunes and click the three dots that say more and then click downloads, then if you can't see it click the back arrow. Then do it a couple more times. After you do it you should see your song downloading, then go to music and you'll find your song.

This worked for songs that were synched to my iphone but somehow disappeared from my laptop. Not sure why but I could not find the songs and by toggling off Remove Download, the cloud appeared and let me redownload. Super annoying on the part of Apple

Here’s what I did:

1. I removed download of the album on apple music

2. I went to itunes and sign out

3. I logged in again and checked my purchases

4. I clicked on the album and clicked download

5. Then the songs appeared now on my library! Yaaay!

I also just had that problem and I searched around other places on the internet and found these steps:

1) Go on to iTunes on the computer

2) Click on Store

3) On the right hand side click on purchased

4) Click not in my library

5) re-downlod the music there

I know this post is really old, but I actually found a solution! All you have to do is look up the song in iTunes, go to the “Songs” tab, then “buy” the song. (If you’re not in the songs tab, you won’t be able to select the song to buy.) iTunes will prompt you, saying you already own the song and offering to let you download it. Hope this helps any one who has this problem in the future!

At LAST Michael!!! An answer to why I couldn't re-downolad any of my 'purchased albums'!!!! I was trying to download them again from the 'Purchases' page where they all sat!! It kept saying that I had no albums available for redownloading.

As soon as went into the library view where they all sat but with 'unplayable' exclamation marks beside every track, I just followed the instructions you gave. Right click each album, choose 'delete from library' (don't choose 'hide' box of course) and instantly the cloud download link appears letting you redownload it. This has taken me weeks to get an answer here. THANK you so much!!!!

So I had purchased a song or at least a couple of songs and as soon as I updated my phone all of them went away and now I can’t re-download them so if anyone could give me an answer on how to get them back on my phone I would appreciate it thank you

I had a similar frustration. Grayed out everywhere. Album showed grey and "Purchased." Songs were only available to "Play" or in the drop down, "Share on Facebook" and other such nonsense. I tried the cloud, sign in/out, blah blah blah. It turns out, it was already on my computer!

Find the folder where iTunes stores the music on your computer {...iTunes Media/Music/...). IF YOUR OFFENDED BAND/ALBUM IS SHOWING... mine was... go back to iTunes:

Top Left Corner, Click on 'File'

Click on 'Add Folder (or File) to Library'

Locate the folder you want iTunes to recognize and select it

Then in bottom right corner of the window, click 'Select Folder'

You're welcome!

As majestic as it sounds to "buy" music from apple, keep in mind that they "sold" it to you and "wrote" a digital receipt for your purchase (that you should ALWAYS save or screenshot)...they can (and do) whatever they want with that music...so with that being said, if that piece of music means enough to you.. just go ahead and buy the album/cd, etc. (in your own hand and not digitally, which is sad to have to clarify) so that you can have it for as long as you like and without conditions or "glitches" *****
<Edited by Host>

Applesksdck wrote:

As majestic as it sounds to "buy" music from apple, ...they can (and do) whatever they want with that music.

Not so much....

If you have the music downloaded to your iTunes Library, and you have that library backed up, then the music is always there for you to listen to or to sync to an iOS device. Apple has not access nor do they have any control over the contents of your local iTunes Library.

If you don't do that, then of course you open yourself up to losing the media.

Cheers,

GB

EdwardLand wrote:

Why does apple with all its bright software engineers allow this. Just fix it.

Allow what, exactly? This is a 5 year old thread with 21 pages of posts. So, unless you tell us what you are talking about, there is nothing we can do to help to answer your question.

Cheers,

GB

Songs would not download to my iPhone or computer from iTunes. The circle would show three quarters done and than stop. Finally turned of iCloud sharing which solved the problem. Five year old thread and we still have the same problem,come on.