Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)

Posted on Sep 1, 2013 8:15 AM

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Posted on Apr 23, 2017 11:36 PM

Same problem here. What I did to get my 2 albums that mistakenly deleted. It said purchased but I couldn't re download. So I went on my laptop. Went into iTunes. I clicked on "Store". Then on the right side of screen clicked on "Account". Then you log in. Scroll down a bit. Can remember exactly what it said but you can see where it says to manage unhide purchases or something like that. Click on "Manage". Then I saw the 2 albums the I previously couldn't download. Underneath the each album was a button to "Unhide". I clicked both albums. Then shortly after doing so. I looked on iTunes Store on my iPhone under purchases and there they were. I re downloaded and I was happy. Good Day, Sir.

306 replies

Feb 2, 2018 3:34 PM in response to Dbax98

Most of the responses didn't help me, as it seemed to not be any of those issues (I was looking in the right music folder on my computer, my music was unhidden, etc.). I too had a new album that said purchased, so the only option was to play the track. I went to the album within iTunes, where to the right it said downloaded. Clicking the ... shows the option to remove download. I downloaded it again and the album files popped up in the iTunes media library folder on my computer (I needed the physical file). Hope this helps someone else too!

Sep 4, 2017 11:37 PM in response to Dbax98

This is the stupid easy way to get rid of this problem:


1. Go into Itunes on your phone

2. Find the album or song in question

3. Play the preview for it

4. Let it play for a few seconds, and then go back to Music and find the little extras bar in the top right corner

5. It will show up as previewed with the song price. Click on song price and sign in as prompted or just click on price

6. After this, it will say that the song has already been purchased and will ask if you want to download it again for free. Click yes

7. Bam, all of this other stuff has been bypassed. You now have your songs back!

Nov 26, 2017 2:57 PM in response to Dbax98

It took me hours but it appears they have separated the viewing from the downloading I guess. When you go into iTunes if you will click the little dots on the bottom right and there go to purchased. I FINALLY found the download symbol. I can once again enjoy my music without being pursued to buy their monthly service. Just about pushed me to Samsung for a minute there. Hope this helps!!

Sep 2, 2013 6:26 AM in response to Dbax98

This sounds like a bit of an odd situation. Since you say the song is not in your purchase history and it is not hidden then it is possible the record label has removed the original item you purchased from the iTunes Store at some time between when you bought and it and now. However is that is the case the track in the iTunes Store shouldn't indicate you've purchased it. I suggest you log out of the iTunes Store, quit iTunes, wait a few seconds then open it again and log back into the iTunes Store. Once you've done this check for the track in your purchase history and see if it is hidden. You ought to be able to re-download it at this point. If the track in the iTunes Store still says you've purchased it you might need contact iTunes Store support directly.


If you had backups of your personal data you'd be able to just restore the track from the backup.

Sep 2, 2013 3:57 AM in response to Michael Allbritton

The song isn't anywhere in my library, or my Purchased playlist, or my purchase history, or even my hidden music. It's not anywhere associated with my account. That's why I tried to redownload it. But then I went to the song in the iTunes store, and where it normally says "Download" it said "Purchased" and the button was grayed out so I couldn't click it.

Sep 2, 2013 3:40 AM in response to Dbax98

If the problem is only that the track (or tracks) isn't showing up in the "Purchased" playlist, simply find the track (or tracks) in the iTunes library and drag-n-drop them to the playlist.


FYI you are looking in the iTunes Store for your purchased songs; they cannot be re-downloaded from there. You must re-download music from your purchase history. See this Apple KB article: http://support.apple.com/kb/HT2519. If a track is already in your iTunes library you will not be able to re-download it until you delete it from the library.

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Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

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