Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

This sounds like a bit of an odd situation. Since you say the song is not in your purchase history and it is not hidden then it is possible the record label has removed the original item you purchased from the iTunes Store at some time between when you bought and it and now. However is that is the case the track in the iTunes Store shouldn't indicate you've purchased it. I suggest you log out of the iTunes Store, quit iTunes, wait a few seconds then open it again and log back into the iTunes Store. Once you've done this check for the track in your purchase history and see if it is hidden. You ought to be able to re-download it at this point. If the track in the iTunes Store still says you've purchased it you might need contact iTunes Store support directly.

If you had backups of your personal data you'd be able to just restore the track from the backup.

If the problem is only that the track (or tracks) isn't showing up in the "Purchased" playlist, simply find the track (or tracks) in the iTunes library and drag-n-drop them to the playlist.

FYI you are looking in the iTunes Store for your purchased songs; they cannot be re-downloaded from there. You must re-download music from your purchase history. See this Apple KB article: http://support.apple.com/kb/HT2519. If a track is already in your iTunes library you will not be able to re-download it until you delete it from the library.

I went to the itunes store app, all the way at the bottom where it shows your ID & balance, view apple ID, scroll to "hidden purchases", unwise all.

found all my lost albums there, hope this helps!

It took me hours but it appears they have separated the viewing from the downloading I guess. When you go into iTunes if you will click the little dots on the bottom right and there go to purchased. I FINALLY found the download symbol. I can once again enjoy my music without being pursued to buy their monthly service. Just about pushed me to Samsung for a minute there. Hope this helps!!

Hi,

If the tracks are still in your iTunes library, you will not or need to download again.

iTunes creates a playlist automatically called purchased and all new purchases appear there. However, I have found that this playlist does not contain all my purchases.

If you wish to keep all your purchases together, I suggest that you create a smart playlist based on Kind = Purchased AAC file.

Jim

Hi,

Are you looking in the right place? Go into iTunes Store and from quicklinks select Purchased. On the next screen, select Not on this Computer. This will show tracks that are available for download.

Jim

This is ridiculous. I purchased the Ellie Goulding album Halcyon (Deluxe Version) (that was the original name). The record lable updated the album last month with a different arrangement of songs and released it as Halcyon (Deluxe). In addition to that they released a stepped up deluxe version called Halcyon Days (Deluxe) which has even more songs. Most of the songs show as a greyed out "purchased" from my original album purchase but I can't redownload any of them or have a complete my album credit. Super frustrating! FIX THIS!

Dbax and others, hope this will work for you too (suffered the same issue, tried different suggested ways, no result).

Purchased items should show up in your iCloud definitely!

This is on Windows 7 PC (maybe also works on Mac mutatis mutandis)

Apple puts your purchases from the store in your iCloud. And normally in your iTunes Library on your device as well. In iTunes Music section from the menu I turned [View>Show Music in the Cloud] OFF long ago because I got mad from all the double songs in my lists (1 copy on my PC (iTunes Library) and 1 in the iCloud).

Since the Store says "purchased", I suspected the songs actually missing on my PC (in my iTunes Library) to be present in the iCloud, I - temporarily - turned [View>Show Music in the Cloud] ON. And there the 'missing' songs showed up!

From the iCloud one can easily download songs to the iTunes library on your PC (right mouse > download).

I'm still wondering why 6 out of 8 songs smoothly downloaded into my iTunes Library (as expected) and 2 did not, but this is a way to get to your songs anyhow.

Why is this not indexed in Apple FAQ?

Cheers, Jeromy

hey guys, the fix for me was like this:

mind you this is on a mac...

itunes>preferences>store

click box "download pre-orders when available"

click box "show itunes in the cloud purchases"

automatically dled my missing songs and it was fine after that!

I had the same problem with some songs with an album I've had for a while. It seems Isapp13's method worked fine for me. just look for individual songs from the album and it should have a price on them. It said something like "you have already purchased this song, would you like to re-download it for free?"

This one stumped me for a while also. For some reason, even my hard copy backups of the songs that I keep on my computer and on a separate USB Hard Driver were both gone as well. I farted around with everyone else's suggestions, but none of them worked. So I did this:

1) Start iTunes

2) Find the album with the missing songs and delete them all out of your iTunes Library

3) Go to the iTunes Store

4) Click the Home icon (if you're not already on the Home screen)

5) Click Purchased under the Quick Links on the right side bar

6) Find the album / songs you are missing in the purchased list

7) Click the Cloud Download icon in the top right corner of the album image

8) Give This Guy two thumbs up!

Ok, I have been having the same problem and I just figured it out.

Go to your itunes library.

Select playlists

Now, over to the right it says "add to" click that

Then it will show you everything you have purchased and you can download the albums by clicking the little cloud on the top right corner of each album

I hope this helps

I have tried averything and nothing works, including unchecking everythig and checking IT again and re-synching-----nothing works---"COME ON APPLE THIS IS RIDICULOUS" I HAVE SPENT A LOT OF MONEY ON MY MUSIC......I have no access to more than 90% of it.

Can anyone take charge and solve this??????????????

"UTTERLY RIDICULOUS"

Let me just add to this...

I had the same problem all these people had. VERY frustrated. However, these instructions were exactly correct...

Go into iTunes Store and from quicklinks select Purchased.

On the next screen, select Not on this Computer.

This will show tracks that are available for download.

What is missing from these instructions, is to notice waaaaaay down in the lower-right corner of the screen, is a teeny-tiny little button that says "Download All". If you click that little button, your purchases will download if you see them on the Purchased screen!

Hope this helps!

Brad

I figured it out. I had the same problem. On the menu bar where it says File and Edit, click on Store and click on View Account in the drop down menu. After entering your password there should be a section called iTunes in the Cloud and under it should say Hidden Purchases. Click on the blue button next to that line that says Manage and start unhiding all your music.

-Cheers