Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

I have the same problem. I pre-ordered a cd, which is available since last week. I've tried everything, but the cd still appears ash "purchased" but I can't find none of the songs of the cd and I can't even try to by again the cd. Also, the CD still appears on my pre-order list of items and even if I cancel the order, I'm not able to buy it again... I'm hating all this situations.

None of these solutions worked for me. A few years ago I purchased a few songs off the "O Brother Where Art Thou" soundtrack. One of the songs I purchased cannot be located. When I try to play it it says "The song “Down to the River to Pray” could not be used because the original file could not be found. Would you like to locate it?" When I click on yes, it still cannot find it. I've deleted it out of the library, but it will not let me re-purchase it. Very frustrating.

Me too. It shows purchased when I search for the album in the iTunes Store, but it's not on my phone and it does not show up on the "not on my iPhone" list if I go am in the music app on my phone.

I'm having this issue with multiple albums

I can't get any the solutions suggested in this thread to work. I logged into itunes on a Mac that is NOT one of my registered devices and could see and download all my prveious purchases. Weird. I'm sure iTunes is buggy

ORPIN you need to contact Apple directly if 90% of your songs are like that.

Makes me wonder, if this kind of mess up is possible, who is to say iTunes is not completely forgetting that we bought certain things? Or that it won't in future? I mean I don't remember or have a list of EVERY song or album I ever bought on iTunes. Sometimes I go through my library and find something and think- oh when did I buy that!

It happens to everybody. We automatically assume iTunes will remember, but what if it doesn't? I've even had files disappear from my iTunes library in my computer. Totally unexplainable. Methinks, this song buying deal needs be done very carefully. If Apple can't guarantee this then we shouldn't delete any songs from our HDD.

Apple's fineprints actually says things may disappear from the store, and you need to keep a copy of the app or song you want to keep.

Then comes this iTunes in the Cloud dealy. according to Apple's fineprints, it seems that our songs just may disappear from the cloud as well? Because they are obviously just the store files that stream from the servers instead of downloading.

Go to purchase history on itunes> See All > Report a Problem >Click on the song you are having a problem with> Then it will take you to the Report a Problem webpage > Follow the steps and it should redownload the song for you

I just had the same problem with White Light/ White Heat Deluxe version. iTunes claimed I'd already purchased a song, but the Deluxe Version just came out today. I had a song from the non-deluxe version; I wanted to buy the entire deluxe album, but it wouldn't download that one song, because I had "purchased" it. But I wanted the upgraded version "mastered for iTunes." I couldn't report it as a problem because it was too new. Finally I said eff it and gifted that one "purchased" track to myself, using the pulldown window for a gift to a friend. It worked, in the sense that I have the track, but what a way to run a railroad.

I really wish this was the solution, but it only shows albums I purchased in 2013 - I started using iTunes in 2009 - there are hundreds and hundreds Of songs missing and I don't want to buy them again!

Argh - that laptop is dead. It before it died I thought I had put everything in the cloud. NOPE. I arill have the emailed recipes from iTunes proofing I bought the albums but on my iPad and iPhone, the only items in my purchased list are purchase from 2013 - nothing older

Just found out how to fix it.

-Click iTunes > Prefrences > Store

-Check mark the option that says "Show iTunes in the Cloud Purchases"

-Go to your music (which should now have a cloud icon beside it) search song(s) that have been missing.

-The songs should have a cloud icon with an arrow pointing down beside them, click that and they should download.

That was my fix.

Cheers

So I tried every solution listed in the replies to the original post, the only thing that PARTIALLY worked was from Jlcello (thank you!) the other songs showed up, but I had to repurchase it.

So, I am currently on hold with apple care and they've asked me to do most of the things listed in this thread as well, but none have worked. The specialist called the itunes store specialists and said it may be about ten minutes. Hopefully they'll figure something out and I'll be able to post a solution.

Nope, they weren't able to help me. They did do two things:

1. I can re-purchase them by logging out of my account and searching for the album/song. It then gives an price instead of the ghosted out 'purchased' it said when I was logged into my account.

2. They gave me 3 credits for my trouble.

I tried giving the rep the number or web address of this thread so they could log it as a glitch, but he said he'd log the problem now and if enough problems come in, they'd fix it. I suspect there won't be a lot of problems logged, I was only able to speak to someone because I have apple care...

Sigh.

SeaSam wrote:

Argh - that laptop is dead. It before it died I thought I had put everything in the cloud.

You don't put iTunes purchases into the cloud, They are already there.

I arill have the emailed recipes from iTunes proofing I bought the albums but on my iPad and iPhone, the only items in my purchased list are purchase from 2013 - nothing older

Sounds like you are using a differnt iTunesID.

Sorry if this issue was resolved already. I didn't read through all 4 pages but as far as the original problem goes, the thing that worked for me was to de-authorize my iTunes account on my computer and then authorize it again. Then I was able to re-download all my old purchases.

If you go to the purchased menu in the store, then go to the albums. On the top right corner of the album which contains your song there may be a cloud with an arrow pointing down. click on that corner and it should work.