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After updating, stuck on processing file

After updating an app (Khan Academy). iTunes is stuff on processing the file. Anyone know how to get this update to finish?

Mac OS X (10.6.5)

Posted on Sep 17, 2013 9:06 PM

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44 replies

Dec 20, 2013 11:00 AM in response to jciyk

Same issue- tried updating all apps as usual, started fine, then stopped with a bunch left to go, 3 show processing file, but never go past that point. Tried quiting iTunes, but it won't so I force quit it, then tried one app only, but it got stuck as well.


The only thing I did differently is I had a "new" iPad 2 teathered at the time all the trouble started, and was updating its software as well. Now it is not connected, iTunes restarted, but problem persists. Keep deleting the downlaods temp file as well.


Also, just noticed that all songs in all playlists, including Music (main one) do not appear (they look empty!)- numbers show counts, Control clicking on "3 lines" at top of iTunes at least lets me click on next song & music plays fine, but as far as iTunes 11 which was previously just a poor substitute for iTunes 10 is now 95% dead in the water.


MacPro, OS 10.6.8, iTunes 11.1.3.

Dec 21, 2013 2:13 AM in response to hammerlee

hammerlee's solution worked for me as well. I had previously tried looking in the downloads folder but there was nothing there. Logging out of iTunes and logging back in did the trick and the two apps that were previously stuck downloaded and processed fine.


What was strange was that I was updating six apps at once, it was just the two that had issues.

Dec 21, 2013 8:51 AM in response to jciyk

I've had the same issue over the last couple of days on 10.8.5 and iTunes 11.1.3. After 1 to 3 files get stuck as "Processing file", then I have to force quit to close iTunes. Then after I delete the folders in the "Download" folder, then some apps uppdate, but others get stuck again. Now after I deleted the list.plist file as well, the last app updated. We'll see what happens the next time when I have more updates are available.


This is very bad though as I always hate to force quit iTunes. I'm scared that my library may become corrupt and I will lose playlists, ratings and the "date Added" field. I have put so much time and effort into my 2TB library over the past 10 years that I don't even want to think about losing the metadata. in it.

Dec 22, 2013 10:33 AM in response to jciyk

I tried everything, nothing fixes the problem: deleted download file in downlod folder, turned off simmultanious downloads, etc. I think the problem is in iCloud because the song will play in iTunes, but doesn't live in my iTunes music folder yet. Nothing works except to force quit iTunes, which I HATE to do. I ended up sending email to itunes support.

Dec 23, 2013 11:30 AM in response to jciyk

iTunes 11.1.3 is the problem. Sometimes, it gets stuck processing files (Apps, songs, etc.) and i must force quit. It is doing this on Mac, Windows 7 and windows 8 while buying an album, redownloading an album, updating many apps. iTunes store on iPad and iPhone works correctly, then it is not a server problem.

After updating, stuck on processing file

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