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My music won't sync to my iPhone 4S after updating to 11.1

I just updated my iTunes to 11.1

Everything seems to be working out fine but when I sync music it gets to about 5/6 songs and then cancels the sync.

any suggestions?

iPhone 4S, iOS 7

Posted on Sep 18, 2013 11:12 AM

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Posted on Sep 18, 2013 11:59 AM

I would try restarting both the computer and the iPhone. Then try to sync again.

If that doesnt fix it, I would try recreating the itunes library with this:

http://support.apple.com/kb/HT1451

99 replies

Sep 21, 2013 11:53 PM in response to HxCorbett

Ok, I spent the evening on the phone with someone from Apple and we figured mine out. It's probably not the same reason why everyone else couldn't sync.


The reason I couldn't sync was because I had just changed my apple ID email address and there were some complications with it. Basically, it was like my iTunes thought my iphone was stolen and that's why it wouldn't let me finish syncing. He was very helpful though and we were able to fix the problem.


If you haven't changed your ID then there's another reason why it's happening. I just called 1-800-MYAPPLE and waited about 5-10 minutes to speak to someone and it worked out. So, if all else fails I'd just call that number and they can help you fix it. Hope this helps!

Sep 24, 2013 12:03 AM in response to HxCorbett

I was having the same issues everyone else is having; iphone 5 running iOS7, iTunes 11.1. Everything seemed to work fine the other day, but today iTunes hasn't recognized my iPhone 5 at all. After restarting my Mac and iPhone, still no luck. BUT, I found something that did fix the problem!!!


I disconnected my iPhone from my Mac. I grabbed my iPod Classic (newest generation). I plugged it into the computer and iTunes recognized it and began syncing. While it was syncing, I then plugged in my iPhone also and it recgonized "2 devices". I clicked on the tab that said 2 devices and sure enough, there was my iPhone. I clicked it and began to sync it as well. Problem solved. I hope this helps someone!


*UPDATE* After syncing iPod Classic and iPhone 5, I ejected my iPod, then I ejected my iPhone. Then I reconnected the cable from my Mac to my iPhone and it recognized it without the iPod being connected as well.

Sep 24, 2013 1:29 AM in response to lhfaria

I was having the exact same problem: the barber's shop pole from ****. . .


Restored, Restarted, etc.. . .no luck.

(the sync symbol would keep rolling on the iphone even when itunes was closed, and it wasn't even connected to the computer. all wi fi sync options were off (those have always been a black pit of hang for me)).


Then i tried turning off all wi fi, bluetooth, etc. entirely.


That seemed to work.. ...


For some reason it went into "copying x of 1825" (maybe because of the restore?)

which was a little weird because most of my stuff was already on it. I originally was just trying to sync in a couple of new songs, and after the restore, everything showed up except for those new songs. the problem was that it would hang whenever i tried to sync it.


but it did copy all that stuff: no more hellish barber's pole.


sync worked.


turned back on all the wi fi and stuff, and did a dry sync.


which also worked, so. . ..


maybe ok now.

Sep 24, 2013 1:36 PM in response to vandelay_industries

Here's how I fixed it. I ended up calling Apple support and after exhausting the easy quick fixes I ended up having to do a full restore on my phone and then a backup restore.

All in all this took about 30 minutes and now my phone works perfectly. Their suggestion was that I got a bad download either because of the volume of downloaded traffic or a poor connection.

Either way if you can't figure it out try the system restore.

Sep 27, 2013 1:48 AM in response to tychancho

It happened again. Will try (yet another) restore.


For the record, I noticed this time that the itunes' playlists and the iphone's playlists aren't matching up:


The iphone doesn't show the most recently added playlists, no mater how many times i turn off and reconnect either of them.


In addition, the iphones' two rotating "sync" arrow icons continue to rotate, even after canceling the sync in itunes, quitting itunes, and disconnecting the iphone.


Have just installed the newest update (ios 7.0.2), but the problem still persists.

Sep 27, 2013 3:01 AM in response to anorton

I solved the sync problem on my iPhone by turning on the Flight Mode before connecting to the PC. Once connected, select the "Manually manage music and videos" in the summary tab - then drag albums one-two at a time, checking in Music on iPhone if each album appears (390 albums...😢).

Some albums (mainly CDs imported some time ago or MP3s) did not appear - this music will not play on ios7.

Then disconnect, reboot all, sync. It worked for me.


Regarding "recently added" playlist, that feature is not available on IOS7. See iOS7 Music App Playlist Editing

Sep 30, 2013 3:31 PM in response to PicoMor

I had problems with syncing 5000+ songs with embedded playlists (eg syncing a playlist dependent on a selection of another playlist). The symptoms were it got to a number synced, then just exitted sync. When I looked on the iphone a large number of songs were not synced but were listed with a red circle with a blocked red square inside.


I tried all sorts of things eg resetting the iphone, resyncing, syncing wi-fi on/off, different USB port, different cable etc. Spent hours waiting for sync to then fail. Spent hours on the phone to Apple support.


Eventually, PicoMor's suggestion of turning on Flight Mode fixed it. This is what I did:


I set Flight Mode on. I selected to sync nothing (ie so this cleared my iphone of all songs and books - I don't sync anything else). I then selected the playlists I wanted (which all select from other playlists not synced). I automatically synced (I did not manually manage). It took some hours to sync everything. But it did. I turned flight mode off; and then the 444 purchases from itunes also became available to download if I wished on my phone; and I have added albums / removed some songs (just like I normally would), and have experienced no problems.


I would conclude that the 444 purchases from iTunes were somehow conflicting with what I was uploading from my computer. Why/how I am not sure. The only cautionary point I have is at the end of sync it says "cancelling synchronisation" on iTunes; but it never finishes (or starts?) cancelling. Disconnecting iPhone/ closing iTunes stops the cancelling.


Windows 7/Itunes 11 Fully patched.

IoS 7.02/iPhone 4S

My music won't sync to my iPhone 4S after updating to 11.1

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