Level 1

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iTunes Match issues on iOS 7

I have been using iOS 7 since the release of the GM. Overall, I love it - however with the music app, specifically with iTunes Match I am very dissapointed as the usability, for me has gone quite backwards.

Firstly, I have some artists in my collection with vast ammounts of albums (Grateful Dead, Phish, etc). With iOS 6, accessing those artist's albums was instantaneous. In iOS 7, it takes approximately 10-15 seconds from the time I tap the artist to being able to view the albums. When trying to return to the Artists tab, it will also hang for at least 10 seconds.

Second, once within the albums of a particular artist, there is no longer the alphabetical slider along the side which allows me to quickly scrub through the albums. When there are a lot of albums, scrolling manually through every album (and song) is quite tedious. I honestly can't believe how much of a step back this is. Albums no longer are listed alphabetically, now they are listed based on release date.

These issues have me wihing I coud go back to iOS 6, even though the rest of the new interface is great. I can't believe how much worse the music app is now. I can't believe no one at Apple has a music library containing artists with large discographies.

If there isn't a fix to these issues, I will have to cancel my iTunes Match subscription because it is simply too frustrating waiting for things to load and not being able to browse albums efficiently.

If anyone is aware of a fix, or is also frustrated by these issues, please let me know.

Posted on Sep 18, 2013 12:25 PM

377 replies

Sep 19, 2013 1:47 PM in response to pd18

Just joining in with the hope Apple fix this problem quick!

It's incredibly weird - I can even "Update iTunes Match" in iTunes which works. It's just purely on the current connection to the server which is broken completely.

Sep 19, 2013 1:52 PM in response to Will72983

Exactly the same for me : seeem to be quite common as to say.

Forgive my clusy english : I'm french !

SCMikeJ

Level 1

0 points

Sep 19, 2013 1:53 PM in response to pd18

Add me to the list of people not having access to their itunes library. It's awfully frustrating not being able to get to the music that I've paid for, nor am I able to use the product (Match) that I'm paying for.

Sep 19, 2013 1:57 PM in response to Michel Goldberg

Dont worry mate, I have seen english written worse by english people;) loool

I agree with you guys, this is totally server side... Its caused by massive overloading but is a secondary symptom. thr primary protagonist is unknown;(

cboeck

Level 1

0 points

Sep 19, 2013 2:06 PM in response to pd18

This is pretty ridiculous...nothing seems to fix the problem.

Sep 19, 2013 2:08 PM in response to cboeck

Nothing will mate, Its Apple side...

All we can do is wait like hanging Lemmings;(

dagza

Level 1

9 points

Sep 19, 2013 2:13 PM in response to CCNPInkers

Adding myself to the thread as a +1. Nothing works. Definitely their problem.

We haven't got the new radio service yet in the uk so really need them to fix this.

Sep 19, 2013 2:19 PM in response to pd18

Same here!

I have about 3000 Songs, compared to others here, a very small Library, but it doesn't work either.

Of there would be a official Statement, even if it would be "waiting for three days, until all Users have ios7", i would be glad.

But this silence is getting frustrating.

Its the Same with this "random Songs won't play issue". Not a Single comment in this whole Forum, or on the telephone Aid.

Seems iTunes Match is the unwanted Child of Apple.

And we Even Pay for this Service......

Sep 19, 2013 2:21 PM in response to pd18

I contacted Apple Support about this. Fruitless. "Ok sir, the first step is that we are going to restore your device to factory settings". Yeah, that makes sense. I told them that's like asking a user to reformat their hard drive because mail stopped working, but that was it. "First we need to make sure it isn't your device". Yeah, sure.

Sep 19, 2013 2:23 PM in response to DomTheBavarian

You *do* realise this is a user forum and Apple doesn't look here? If you want support, go to Apple support. I'm afraid it won't help a lot, but at least then you will be talking to Apple instead of your fellow users.

Sep 19, 2013 2:29 PM in response to Remco Douma

I do.

I meant some "official" Report, given to a fellow user.

And as i wrote, my own telephone conference with Apple was as fruitless as yours.

Sep 19, 2013 2:33 PM in response to iParadiseBeach

This solution did NOT work for me, either. I thought it had worked. When I logged out, and then signed in again, I went to Music app and all my music was there.

But in fact what happened was iTunes Match was turned OFF when I logged out. When I logged back in, it was still off. When iTunes Match is off, my songs all appear. When I turned iTunes Match back on, they all disappeared again.

I am sure they only "disappeared" and were not gone, because when iTunes Match is on, and my songs do NOT appear in Music app, I can still see them and play them in Groove and in Track 8.

What NEVER appears, whether iTunes Match is on or off, are my playlists that were on my iPad.

I should add that all of this is describing behavior on my iPad. Everything is pretty much normal on my iPhone (both have been updated to iOS 7). Only "pretty much" though, because much of my song and album cover art is still missing on the iPhone. [The Playlists that are never on my iPad are on the iPhone.]

Sep 19, 2013 2:34 PM in response to DomTheBavarian

iTunes Match not working on my Mac mini nor my iphone 5.

But works great on my ipad.

And yes both handhelds have ios7

Sep 19, 2013 2:36 PM in response to Fouad Abbasi

(Almost) exact opposite of my situation: iTunes Match not working on my iPad, but working "pretty well" on iPhone and MacBook Air.

99% close to ditching iTunes Match. Not worth the money for these headaches. Sad.

Sep 19, 2013 2:36 PM in response to DomTheBavarian

Ok, cool. On the bright side, something seems to be loading now. I guess I'm just going to sit it out. What a frustrating experience (especially the clueless first line support that just reads their questions of a script instead of using ther brains). Grrr!

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iTunes Match issues on iOS 7