Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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pd18 Author

Level 1

0 points

iTunes Match issues on iOS 7

I have been using iOS 7 since the release of the GM. Overall, I love it - however with the music app, specifically with iTunes Match I am very dissapointed as the usability, for me has gone quite backwards.

Firstly, I have some artists in my collection with vast ammounts of albums (Grateful Dead, Phish, etc). With iOS 6, accessing those artist's albums was instantaneous. In iOS 7, it takes approximately 10-15 seconds from the time I tap the artist to being able to view the albums. When trying to return to the Artists tab, it will also hang for at least 10 seconds.

Second, once within the albums of a particular artist, there is no longer the alphabetical slider along the side which allows me to quickly scrub through the albums. When there are a lot of albums, scrolling manually through every album (and song) is quite tedious. I honestly can't believe how much of a step back this is. Albums no longer are listed alphabetically, now they are listed based on release date.

These issues have me wihing I coud go back to iOS 6, even though the rest of the new interface is great. I can't believe how much worse the music app is now. I can't believe no one at Apple has a music library containing artists with large discographies.

If there isn't a fix to these issues, I will have to cancel my iTunes Match subscription because it is simply too frustrating waiting for things to load and not being able to browse albums efficiently.

If anyone is aware of a fix, or is also frustrated by these issues, please let me know.

Posted on Sep 18, 2013 12:25 PM

377 replies

Sep 19, 2013 7:31 AM in response to ljmjag

Agreed. Once I did that, I discovered it's like starting over from scratch with Match.

Fortunately, after about 30 minutes, my library was back, although Match status was incomplete with the cloud icon showing the "z" in it.

Sep 19, 2013 7:31 AM in response to pd18

I fixed my issue with iTunes Match by opening the iTunes Store and agree the "new" terms. Now everything is working fine and have access to all my music.

Sep 19, 2013 7:34 AM in response to pd18

Anyone hoping that as the days progress the problem will get better please remember that the 5S and 5C come out tomorrow. That's a whole bunch more load on the server apart from what iOS 7 updates are doing.

Good planning, Apple. Glad you have plenty of servers to handle the load. NOT! 😠

Sep 19, 2013 7:37 AM in response to nicolas13

Which iTumes store? On your iPhone or in iTunes on your computer?

iTunes Store on my iPhone has already agreed and I've already purchased a "test" song to see if that would clear the log jam.

I'm still hosed.

Sep 19, 2013 7:36 AM in response to Darryl Mylrea

On my iPhone

Sep 19, 2013 7:36 AM in response to nicolas13

Where did you agree in the store?

mesnow

Level 1

0 points

Sep 19, 2013 7:39 AM in response to pd18

I had no problems whatsoever yesterday, then got into the office this morning and iTunes on my PC won't load match at all. It tries and tries, I started to assume the server was down or something, but it seems to work just fine on my iPhone 4 once I accepted the new TOS. I'm gonna try to uninstall & reinstall iTunes on the PC like another user suggested just for S&Gs, but based on all the other comments I'm not holding my breath.

Mr Helix

Level 1

1 points

Sep 19, 2013 7:51 AM in response to mesnow

I haven't been prompted to accept new TOS and can't seem to find where I can go to agree to them. Where did you find the TOS to accept them?

Sep 19, 2013 7:57 AM in response to Burl1ves

I've been having the same issue with iTunes Match on both my Mac and iPhone. The "cloud" icon in iTunes keeps loading indefinitely with no results. Very frustrating...

Sep 19, 2013 8:15 AM in response to pd18

I've had the same problems. I solved it, after trying several times to turn on/off itunes match without success 😠, simply by:

1. deactivate iTunes Match in settings

2. close the music app

3. activate iTunes Match in settings

4. shut down iPhone without using the music app before!

5. restart the iPhone

After this procedure, everything is working as it should. 🙂 Hope this will help!

Mr Helix

Level 1

1 points

Sep 19, 2013 8:28 AM in response to fumbananana

Didn't work for me. The albums/artists (whichever one was already chosen from last time I was in the app) showed some stuff for about 1/2 a second before it flipped back to "loading itunes match" again and the status bar is still stationary. I tried it twice, but no dice.

Sep 19, 2013 8:29 AM in response to phish710

I'm having exactly this issue.

Sep 19, 2013 8:36 AM in response to Mr Helix

Exact same results for me as you, Helix.

Ferretbite

Level 4

1,586 points

Sep 19, 2013 8:55 AM in response to ljmjag

It wouldn't make much difference though would it? I mean if Match wasn't working before it was the same as not having the files at all.

Sep 19, 2013 9:00 AM in response to Darryl Mylrea

Darryl Mylrea wrote:

iPhone5 and iPad 3 both suffering from "Loading iTunes Match..." message forever.

Can't do anything.

Personally, I think the Apple Keynotes/Events should be done on launch day so they can feel our pain and suffering. Imagine them standing up there trying to launch the new Music app and getting stuck on this.

Pathetic. What's worse is that the 5S and 5C come out Friday, so that's a billion more people setting up new phones and hitting the match and music and app servers.

It'll probably be a week before things start to settle down. 😟

Same issue here. Hung up on "Loading iTunes Match..." 😟

iTunes Match issues on iOS 7