iTunes Match issues on iOS 7

I am also having this issue with iTunes 11.1. My iPhone (7.0) is working just fine with match.

fumbananana wrote:

I've had the same problems. I solved it, after trying several times to turn on/off itunes match without success 😠, simply by:

1. deactivate iTunes Match in settings

2. close the music app

3. activate iTunes Match in settings

4. shut down iPhone without using the music app before!

5. restart the iPhone

After this procedure, everything is working as it should. 🙂 Hope this will help!

This worked for me. Thank you for the suggestion!

Kevsource wrote:

Tried fumbananana's steps - I saw my entire iTunes library for maybe 1.5 seconds, then quickly hijacked by "Loading iTunes Match."

I heard Apple was already prepping iOS 7.0.1, 7.0.2 and 7.1; thinking we'd better only need an egg timer before a fix for this is released.

you must have less than 8 songs in your entire library then. How else could you see your ENTIRE library is just 1.5 seconds? 😉

He means it shows your library for half a second then goes to loading itunes match.

Having the same problem with iTunes Match updating my iPhone 5 since I upgraded to iOS 7, although iTunes Match seems to be updating just fine on my iPad 2. Very frustrating--will have to consider bagging iTunes Match altogether.

Just started working for me. It had hung at the "Updating iTunes Match..." screen for about an hour (after trying everything), I just checked it again and the blue status indicated nearly complete. A few minutes later my music showed up.

Album art is not showing up, and music is still not streaming 😟. Tried a few tracks and it just hangs on 0:00.

Glad to see some movement. Hopefully this means they are fixing the problem.

Iknow. It was a joke based on his use of the term "entire library". Hence the "wink" at the end.

Just trying to find some humor in an otherwise sad event.

Nickerbocker wrote:

Just started working for me. It had hung at the "Updating iTunes Match..." screen for about an hour (after trying everything), I just checked it again and the blue status indicated nearly complete. A few minutes later my music showed up.

Album art is not showing up, and music is still not streaming 😟. Tried a few tracks and it just hangs on 0:00.

Glad to see some movement. Hopefully this means they are fixing the problem.

I had those symptoms YESTERDAY after first updating to iOS7. All tracks were there on my iPhone, but those in the cloud would just stick at 0:00 but looked like they were playing. It got worse from there.

Try turning OFF match and then back ON in settings. I bet you'll be stuck at the "loading..." page again!

Just tested this on all my IOS devices running IOS 7 and it is now fixed.

Some album art is loading now. Still no music streaming. I'd rather not toggle it as you suggested...my thoughts are that their servers are being slammed (probably because they need to be upgraded) and the connection speed is a trickle. I think they are actively working on the problem now. Patients....

Darryl Mylrea wrote:

Nickerbocker wrote:

Just started working for me. It had hung at the "Updating iTunes Match..." screen for about an hour (after trying everything), I just checked it again and the blue status indicated nearly complete. A few minutes later my music showed up.

Album art is not showing up, and music is still not streaming 😟. Tried a few tracks and it just hangs on 0:00.

Glad to see some movement. Hopefully this means they are fixing the problem.

I had those symptoms YESTERDAY after first updating to iOS7. All tracks were there on my iPhone, but those in the cloud would just stick at 0:00 but looked like they were playing. It got worse from there.

Try turning OFF match and then back ON in settings. I bet you'll be stuck at the "loading..." page again!

I don't think that it is showing the entire itunes match library. What shows up initially I believe are just the tracks that have been purchased through itunes. those are the only songs that show up on my phone at all, and when i toggle the itunes match function, it appears to be this list that shows up for a flash, before switching to "Loading iTunes Match..", where it stays for hours upon end.

I've tried just about all the fixes listed here and none are working. I guess it's just a wait for it to get fixed on their end.

Hee hee!

Yes, everyone, I got the joke...gave me pause to remember this first-world "problem" I'm having with iTMatch.

crankerchick wrote:

I'm on with them now for the second time, detailing the problem and telling them of all the posts here indicating an issue. This guy is now looking at the posts here on the forum. He appears to be just tier 1 support, so I don't expect a resolution from him. I'm just reporting the problem. Again. And that it doesn't appear unique to me.

SlasherKG wrote:

I did an online chat with them a few hours ago and was escalated to a teir 2 advisor.

They indicated that while there isn't an "outage", the engineers are aware of people having this issue and are trying to get it resolved. They also said that it does have to do with the high number of people trying to activate and server load.

The guy I talked to just responded to my email — which had a link to this thread — acknowledging that there must be a problem going on, given the amount of people who are running into it. He attached a link to this forum discussion to my support ticket, for when I call back tonight to speak with someone from the engineering team. If they don't already know about it, they will soon. I just hope there's a way to fix it. Because at this rate, it's blocking me (and all of us for that matter) from our Matched music.

Well I just got off with senior level support after tier 1 escalated. This guy had me as a last resort uninstall everything Apple related on the computer, because that's protocol. I'm seeing now if that worked, but we both doubt it would. He indicated that they are starting to see emails come in of various places there are issues and iTunes Match is on the list, although the service is STILL not being reported as officially "down."

His suggestion is that Apple is aware of it now, and to hang tight while they work on it if it doesn't come back for you momentarily.

And to note, this is NOT an issue with the iOS 7 or iTunes 11.1 update. Something is wrong on Apple's end, not the updates. Many of us have posted we have the problems on iOS 6 and iOS 7, iTunes 11.0 and iTunes 11.1.

ETA: The complete uninstall of everything did not work, as expected.

crankerchick wrote:

Well I just got off with senior level support after tier 1 escalated. This guy had me as a last resort uninstall everything Apple related on the computer, because that's protocol. I'm seeing now if that worked, but we both doubt it would. He indicated that they are starting to see emails come in of various places their are issues and iTunes Match is on the list, although the service is STILL not being reported as officially "down."

His suggestion is that Apple is aware of it now, and to hang tight while they work on it if it doesn't come back for you momentarily.

And to note, this is NOT an issue with the iOS 7 or iTunes 11.1 update. Something is wrong on Apple's end, not the updates. Many of us have posted we have the problems on iOS 6 and iOS 7, iTunes 11.0 and iTunes 11.1.

I find that a little hard to believe. I admit to having a very bumpy start with iTunes Match not uploading many of my album artworks to iCloud, back on iOS 6. And it mishandled some of the artist categorizations. But I was eventually able to manually work my way through it.

It seems a little too convenient that iOS 7 comes out on the same day that iTunes Match mysteriously goes to ****. When it finally DID stop "Loading" my library, it lost nearly all of the album artwork, and custom categorizations and metadata for tracks that weren't purchased through iTunes.