iTunes Match issues on iOS 7

I have been using iOS 7 since the release of the GM. Overall, I love it - however with the music app, specifically with iTunes Match I am very dissapointed as the usability, for me has gone quite backwards.


Firstly, I have some artists in my collection with vast ammounts of albums (Grateful Dead, Phish, etc). With iOS 6, accessing those artist's albums was instantaneous. In iOS 7, it takes approximately 10-15 seconds from the time I tap the artist to being able to view the albums. When trying to return to the Artists tab, it will also hang for at least 10 seconds.


Second, once within the albums of a particular artist, there is no longer the alphabetical slider along the side which allows me to quickly scrub through the albums. When there are a lot of albums, scrolling manually through every album (and song) is quite tedious. I honestly can't believe how much of a step back this is. Albums no longer are listed alphabetically, now they are listed based on release date.


These issues have me wihing I coud go back to iOS 6, even though the rest of the new interface is great. I can't believe how much worse the music app is now. I can't believe no one at Apple has a music library containing artists with large discographies.


If there isn't a fix to these issues, I will have to cancel my iTunes Match subscription because it is simply too frustrating waiting for things to load and not being able to browse albums efficiently.


If anyone is aware of a fix, or is also frustrated by these issues, please let me know.

Posted on Sep 18, 2013 12:25 PM

Reply
377 replies

Sep 19, 2013 12:09 PM in response to pd18

Same problem here. I installed OS7 yesterday and itunes match was working fine, but misssing most of the artwork. So, today I tried turning off itunes match and turning it back on again to see if that would fix the album art problem. Now, my iphone music app has been stuck "Loading itunes Match" for over an hour without any progress. My music app is unusable, just like the others on this post.

Sep 19, 2013 12:13 PM in response to David Margolin

David Margolin wrote:


Same problem here. I installed OS7 yesterday and itunes match was working fine, but misssing most of the artwork. So, today I tried turning off itunes match and turning it back on again to see if that would fix the album art problem. Now, my iphone music app has been stuck "Loading itunes Match" for over an hour without any progress. My music app is unusable, just like the others on this post.

This is pretty close to what happened for me. A particular album artwork was missing, which prompted me to turn iTunes Match off/on, with the hope that it would correct itself. That was my fatal mistake. Although I'm sure I would have eventually encountered this problem whenever I ended up adding more music to my library, I paralyzed my library prematurely.


For those who had a properly running iTunes Match initially after installing iOS 7, it appears that the problem crops up when you toggle it off/on. That's when s**t hits the fan.

Sep 19, 2013 12:23 PM in response to Amadeo Plaza

This is exactly what happened to me yesterday.


But this isn't the extent of the problems. I turned off Match and tried to sync again, and for some reason, the syncing hangs forever (never used to before) and some albums' artwork isn't even showing when it does perfectly in iTunes and my old, trusty iPod Classic. (Of course, it did before in iOS 6)


In addition to this, I hate the fact there's no longer an album screen like there was earlier. As OP stated, why do I have to scroll through every single song of an artist to get to the last album? It's terribly inefficient.


Furthermore, in the past, you could set the "sort album" tags and they would follow through perfectly on the iPhone and through iTunes Match. Now, it's all in chronological order. That's not what I want.


Most of us here became huge fans of this company because of the iPod and music management. Now, it's a complete disaster. Who can we even contact to bring these issues up?

Sep 19, 2013 12:24 PM in response to Amadeo Plaza

You know, that's a good point...


I wonder if this stems from having 2 toggle points for iTunes Match. Under iTunes and App Store in settings, there's a toggle for "see all music" and "itunes match on/off". But if you go back into your settings, the music option just below the iTunes & App Store one, there's another toggle poitn for iTunes Match and "see all music".


I know that for a few moments I had a problem with toggling one of them to "on" would toggle the other to "off" when switching back between the 2 toggle locations. And I finally got them both flipped in the same direction at once. Granted, it didn't help, but I noticed that first.

Sep 19, 2013 12:37 PM in response to PFox78

I second disliking that you have to scroll through each album to get to the most recent album release. I do *love* that they are in order by album release (yes I put the year for all of my music and I do like to listen to a particular artists works in order), but I do wish they would have left it as a list view as before where you clicked the album to see the songs. It's a lot of scrolling to get to the most recent album for an artist with many albums. A design of album list, with the artwork and a second line with the year (and maybe the overall album rating based on the individually rate songs) would have been more preferable to me. You click the album to get to the song list.


I disagree that it's an absolute trainwreck. My main reason for iTunes Match is because I have a huge library that doesn't fit on any flash-drive based device until they get to 128+ GB in size AND because I use smart playlists extensively. For me, iTunes Match was a FLOP prior to improvements in the service as of late because I depend a lot on my playcount and Last Played track details to be updated correctly. Prior to recent fixes in the service, playcounts from iOS devices always incremented twice for a single play. Also, the fact that the song was even played at all seemed not to reliably be synced back to the cloud library. This rendered smart playlists that depended on these variable to update AT SOME POINT to be useless.


I've been testing the syncing progress for the last week with regards to iOS devices, and aside from the assinine part where a synce of the iOS devices song plays will only occur every 12 hours and will only be initiated once the 12 hours has elapsed and a song is played from the iOS device completely through, the syncing of the play history does indeed seem to finally wokr reliably.


I don't know what this means for others, but for me and a very loud contingent across the web, this is a BFD.


The software interface definitely needs work, but the underlying operation of the service, save for today's events, seems to be notedly better. Being irritated by software UI choices is one thing, but a service inherently not working as it is supposed to is, imo, more unacceptable. iOS devices not syncing play information on a service that is SUPPOSED to have this feature to me was just unacceptable. I hope it continues to work as it's supposed to, as it has for the last few days finally (obviously save for the entire service mostly not working at all today).


And why, after all these years, can you STILL not add the currently playing song to a playlist from the now playing screen?!?!?!?! Why do I STILL have to find the playlist, add a song, and then search for the NOW PLAYING song in a list of 20,000 songs just to add the now playing song to a list? #$&*(#$@(*#&$(*#@*&

PFox78 wrote:


This is exactly what happened to me yesterday.


But this isn't the extent of the problems. I turned off Match and tried to sync again, and for some reason, the syncing hangs forever (never used to before) and some albums' artwork isn't even showing when it does perfectly in iTunes and my old, trusty iPod Classic. (Of course, it did before in iOS 6)


In addition to this, I hate the fact there's no longer an album screen like there was earlier. As OP stated, why do I have to scroll through every single song of an artist to get to the last album? It's terribly inefficient.


Furthermore, in the past, you could set the "sort album" tags and they would follow through perfectly on the iPhone and through iTunes Match. Now, it's all in chronological order. That's not what I want.


Most of us here became huge fans of this company because of the iPod and music management. Now, it's a complete disaster. Who can we even contact to bring these issues up?

Sep 19, 2013 12:58 PM in response to pd18

I'm not sure if you found resolution to your issue with iTunes Match, but I'll share my fix. I began having the same issues this morning on my iPhone 4S with iOS7 the GM build that opening the Music App just kept displaying "Loading iTunes Match..." This went on for a few hours, I did try the toggling of the switch and restarting, but nothing worked. I did notice that when toggling iTunes Match to Off in the Music Settings menu on iOS7 my Purchased music from iTunes was listed, but only those I have purchased and not any of the additional songs I uploaded to iTunes Match. But, obviously not being settled with this lack, I then found something that worked instantly! I went into the Settings and then into the iTunes and App Store menu then clicked on my AppleID and logout and then back in (making sure my Music App was not running in the background too ps) gave it a second then opened back up my Music App and BAM! iTunes Match loaded. I think this is just an overload of the authentication because the same process fixed my iTunes on my Macbook Pro. Hope this helps

Sep 19, 2013 1:03 PM in response to iParadiseBeach

I wish this worked for me. I've signed out of the Apple Store on my Windows laptop and signed back in, among a myriad of other things, and I'm still stuck with the cloud status icon saying "Accessing iTunes Match."

iParadiseBeach wrote:


I'm not sure if you found resolution to your issue with iTunes Match, but I'll share my fix. I began having the same issues this morning on my iPhone 4S with iOS7 the GM build that opening the Music App just kept displaying "Loading iTunes Match..." This went on for a few hours, I did try the toggling of the switch and restarting, but nothing worked. I did notice that when toggling iTunes Match to Off in the Music Settings menu on iOS7 my Purchased music from iTunes was listed, but only those I have purchased and not any of the additional songs I uploaded to iTunes Match. But, obviously not being settled with this lack, I then found something that worked instantly! I went into the Settings and then into the iTunes and App Store menu then clicked on my AppleID and logout and then back in (making sure my Music App was not running in the background too ps) gave it a second then opened back up my Music App and BAM! iTunes Match loaded. I think this is just an overload of the authentication because the same process fixed my iTunes on my Macbook Pro. Hope this helps

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes Match issues on iOS 7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.