You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 7 iMessage won't activate

My iMessage & FaceTime won't work after I updated to iOS 7. Just says waiting to activate. Anyway I can fix this?

iPhone 5, iOS 7, iMessage

Posted on Sep 18, 2013 12:45 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2013 1:44 PM

I have this problem too, my iPad ok but iPhone 5 just says waiting for activation and is the same for FaceTime.


Wondered if there'd be a **** up with this upgrade.

654 replies

Sep 19, 2013 11:41 AM in response to Mle2

Mle2:

YOU ARE CORRECT!

I did the complete erace everything, AFTER DOING A FRESH BACKUP TO MY COMPUTER.

It took about 20 minutes to erase and restore, and it's now installing all my photos, music, movies and Apps. Early in the Restore process, it requested a new 4 digit code (twice), and also my AppleID password. I've already opened up iMessage and FaceTime and they are FULLY FUNCTIONAL.

So, we just need to suck it up and do the backup, full erase and restore.

Onward! And, thanks to all who contributed.

Sep 19, 2013 11:53 AM in response to Blassmich

Doesn't matter that you don't want to take the time to update... fact is... you'll probably have to do it if you want everything to work the way it should.


In my opinion 20 minutes is well worth the time spent... and takes away the aggravation of constantly checking the settings>imessage> signing in to be told it failed and network is unavailable.


spend the 20 minutes and be done with it. If this turns out to be the ONLY problem with iOS 7 release... I think, given past experience that's pretty darn good.

Sep 19, 2013 12:04 PM in response to Seanm85

I have tried everything. I updated yesterday and my iMessage would not activate. I was still able to send and receive but not from my phone number and that is annoying because no one I know uses their email for iMessage.


I restored my phone multiple times both from my phone and from iTunes. I selected different backups. I reset all settings. Removed sim card and put it back in. I even set it up as a new phone so I legitametly tried everything and it didn't work.


Finally I stopped messing with my phone etc bc the problem lies completely on apple's side. I kept toggling on and off iMessage and eventually it activated and registered with my phone number without me having to restore or toggle wifi or any other of these methods people are posting.


I am pretty convinced that their phones working after doing that stuff was mere coincidence and the only solution is to sit there and keep trying.


My iMessage now works thankfully, now on to activating Facetime...

Sep 19, 2013 12:19 PM in response to Seanm85

I tried all the tips that has been said on this thread aside from a toal restore and nothing worked, finally just decided to reset and restore from a previous backup and all iMessage/Facetime issues have been resolved. Glad the simple tricks worked for some, but for me, the full reset/restore was the only way to fix this issue.


Now onto fixing the issue of iTunes Radio not playing the next track and just endlessly flying through songs without playing them!


Good luck out there!

Sep 19, 2013 12:33 PM in response to Seanm85

Same issue here. I've reset network settings, full restore, sim swaps, and pretty much everything else that has been suggested to no avail... I'm going to give Apple and O2 another day to see if they sort this out.


The only other thing I haven't seen mentioned on the thread, is that every time the phone tries to activate imessage/facetime, I receive a text message from a weird O2 number with a bunch of code...

iOS 7 iMessage won't activate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.