Previous 1 2 3 Next 220 Replies Latest reply: Aug 14, 2015 12:52 AM by Wesje19 Branched to a new discussion.
SheaMcCuen Level 1 (0 points)

I updated iTunes to 11.1 and it wouldnt recognize my iPhone. I updated my iOS to iOS 7 and iTunes still wont recognize my iPhone. Any ideas?

iPhone 5, iOS 7
  • davidsh_seattle Level 1 (5 points)

    This happened to me also.   I updated to iTunes 11.1 and when I plug in my iPhone 5 (still using iOS 6.x), iTunes doesn't see it.   However, my computer does see the iPhone and shows the folder with all my photos, etc.

  • davidsh_seattle Level 1 (5 points)

    I was able to fix it!  iTunes can now see my iPhone5.


    I followed these instructions:


    And re-installed the "Apple Mobile Device USB Driver".


    • Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
    • Click "Browse my computer for driver software."
    • Click "Let me pick from a list of device drivers on my computer."
    • Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
    • In the "Install from Disk" dialog, click the Browse button.
    • Use this window to navigate to the following folder:
      C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
    • Click OK in the "Install from Disk" dialog.
    • Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
  • DanSkowt Level 1 (0 points)

    Literally just registered here to say thank you so much @Davidsh_seattle.


    You have cured my endless hours of frustration and I am eternally grateful. Please, take my hugs in abundance. Thanks again!

  • rskimmons Level 1 (0 points)

    Thank you so much.  Works like a charm.

  • maseda17 Level 1 (0 points)

    Thanks davidsh_seattle!  Steve Jobs sends you good mojo.

  • Fr3sh2De4th Level 1 (0 points)

    I got all the way to the last step where I double-click the "usbaapl" file and I get a pop-up that says


    "The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designated to work with Windows for x64-based systems."


    I'm sure the version of Itunes I have installed is for 64bit (being that it is installed & it opens just fine) but I keep getting this error.


    I even tried navigating to "C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers." which contained a file of the same name, but neither of them work.


    Any advice?





    I got it working. Instead of navigating to the specific file, I double clicked on "MTB USB Device" and it did some kind of automatic driver update. My iPhone popped up in iTunes seconds later


    Message was edited by: Fr3sh2De4th

  • davidbw88 Level 1 (0 points)

    Many many many thanks it worked for me!

  • bobdavcav Level 1 (0 points)

    It didn't work for me.

  • Baracuda_LA Level 1 (0 points)

    Thank you so much.  Works perfect.

  • Antacid Tablet Level 1 (0 points)

    Same here.  Installing iTunes 11.1 killed access to my iPad, iPhone and iPod Touch from my Windows 8 laptop.   Had to uninstall iTunes, AMDS, Apple Update and reinstall iTunes.  Argh.

  • rsheldon27 Level 1 (0 points)

    Thank you so much davidsh_seattle! This was super helpful! I was able to fix my iTunes issue in less than 5 minutes after spending over an hour trying to figure it out (uninstalling and reinstalling iTunes did not help but these instructions did!). When searching for the "usbaapl64" file in Windows 7 I did not have a "Drivers" folder under Mobile Device Support but was able to just copy and paste "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" in the search bar and it was still able to locate the file and I could open it from there. Thanks again!

  • adam mir Level 1 (0 points)


  • kishen7610 Level 1 (0 points)

    for those who are still having trouble...Just put your iphone in DFU mode...if you dont know how to, check this website

  • mustbe18toride Level 1 (0 points)

    This did not help me I still have the problem

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