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Level 1

0 points

Upgraded to iTunes 11.1 and now it won't recognize my iPhone

I updated iTunes to 11.1 and it wouldnt recognize my iPhone. I updated my iOS to iOS 7 and iTunes still wont recognize my iPhone. Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 1:24 PM

Best reply

davidsh_seattle

Level 1

5 points

Posted on Sep 18, 2013 1:26 PM

This happened to me also. I updated to iTunes 11.1 and when I plug in my iPhone 5 (still using iOS 6.x), iTunes doesn't see it. However, my computer does see the iPhone and shows the folder with all my photos, etc.

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228 replies

joriusmc

Level 1

8 points

Sep 3, 2016 2:41 PM in response to turingtest2

yeah soo i did everything you said to do and it didnt work. then i installed the version that worked before 12.3.2.35

repaired the corrupt files. still doesnt show my iphone.

running diagnostics show the same thing. no iphone found and 1 or more sync tests failed.

the reason i upgraded was because i had to reinstall everything after a nasty ransomware virus got into my computer (CERBER Ransomeware).

turingtest2

Level 10

272,773 points

Sep 3, 2016 3:34 PM in response to joriusmc

If you've had ransomware in your system there is every chance it is no longer stable. Have you backed up your data and then started from scratch on a clean partition? Otherwise those may be the next steps your need to take.

tt2

Nov 25, 2016 3:31 PM in response to davidsh_seattle

Thank you so much for sharing this! Amazing!!!!

Upgraded to iTunes 11.1 and now it won't recognize my iPhone