Upgraded to iTunes 11.1 and now it won't recognize my iPhone

I updated iTunes to 11.1 and it wouldnt recognize my iPhone. I updated my iOS to iOS 7 and iTunes still wont recognize my iPhone. Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 1:24 PM

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228 replies

May 21, 2014 6:02 PM in response to davidsh_seattle

have iTunes 11.2 installed. I am runnng XP on an iPhone 5 using iOS 7. All the steps work until I get to the drivers folder. There is no "+" dropdown, just the folder that says Drivers. How/where do I locate the usbaapl driver since it is just the single folder? When I try to proceed by selecting that folder it does the "instaling driver" dialogue with the "Wizard",says it's installed and lets me click Finish. What am I doing wrong? Thanks in advance, I know you are probably sick of this issue.

Jun 8, 2014 11:50 AM in response to davidsh_seattle

I'm hoping you can help me. I upgraded to the iphone 5s and i'm having the problem where Itunes doesn't recognize my phone. I've uninstalled and reinstalled itunes 4 times, updated phone software to the latest and followed your steps, but get this message:windows found driver stofware for your device but encountered an error while attempting to install it.


Apple mobile device usb driver


access is denied.


HELP ME!! PLEASE 🙂

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Upgraded to iTunes 11.1 and now it won't recognize my iPhone

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