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iOS 7 forgot restrictions passcode

I have updated to iOS 7. My location services have been disabled and findmyiphone is turned on but with restricted access. However I have forgotten my restrictions pass code so am unable to turn on location services. If I try and restore iphone via iTunes it tells me I have to turn off findmyiphone first. But I can't do this because I have forgotten this restriction passcode.


Totally stuck now. Seems there is no way to reset my phone.


Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 4:16 PM

Reply
304 replies

Sep 19, 2013 3:31 AM in response to Redski

My bad - the restrictions passcode would most likely be built in the back up. But that should not cause any problems as that is how you have set up your device, for example, to restict children using in app purchases. That should remain the same. You may need to do a complete wipe and start again in order to remove the restrictions passcode.

Sep 19, 2013 3:34 AM in response to mshakir

No worries at all mshakir - thanks for the response.


Unfortuantely, it does however cause an issue.


Essentially, this is because I used Restrictions to prevent changes to Location Services - the reason for that being if I lost my iPhone or it was stolen, it would prevent the culprit from very simply turning off Location Services and making Find My iPhone completely useless for me to track / trace it !


So, now I'm in a position where I didn't toggle Location Services 'on' in the iOS7 install process in the phone boot up, and I have forgotten the restrictions passcode !


Ultimately meaning now none of my Location Services are switched on - so I need a solution !


Hope that makes sense.

Sep 19, 2013 3:55 AM in response to Redski

Redski,


I think your explanantion of why restrictions was password enabled may be true for others too.


Bottom line is, if you cannot remember your RESTRICTIONS password, when you wipe the iPhone and connect to iTunes, you will need to set the iPhone up as a new device, and NOT restore from a backup.


However, (and this has just occured to me), your contacts and iCloud-based content should still be available if you use the same Apple ID when setting up. Maybe someone can correct me if I'm wrong.

Sep 19, 2013 4:00 AM in response to StuartH

Thanks StuartH ... appreciate the response.


Does anyone know if it's possible to open the BackUp File via a File Editor on the Mac and edit it, to overwrite the existing Restrictions Passcode, or disable it, and then reinstall from back-up ?


I know this was possible for iOS6, but not sure if that loophole has been closed in iOS7 ...


Cheers

Sep 19, 2013 9:15 PM in response to Richs79

Hi all... I had this problem too on my wife's mini iPad and here is how I managed to fix it.


After some trial and error, I did the get plist editing solution using iBackupBot tool available at http://www.icopybot.com/itunes-backup-manager.htm. A couple notes:


My backup contained two plists named Library/Preferences/com.apple.springboard.plist when I opened it in iBackupBot. (For ease in finding them, iBackupBot lets you click on the Path header to sort the files.) The second instance already contained


<key>SBParentalControlsBlockTimeIntervalSinceReferenceDate</key>

<real>362258969.244102</real>

<key>SBParentalControlsEnabled</key>

<true/>

<key>SBParentalControlsFailedAttempts</key>

<integer>9</integer>

<key>SBParentalControlsMCContentRestrictions</key>

<dict>

<key>countryCode</key>

<string>us</string>

</dict>


I made the highlighted changes below:


<key>SBParentalControlsBlockTimeIntervalSinceReferenceDate</key>

<real>362258969.244102</real>

<key>SBParentalControlsEnabled</key>

<false/>

<key>SBParentalControlsFailedAttempts</key>

<integer>0</integer>

<key>SBParentalControlsMCContentRestrictions</key>

<dict>

<key>countryCode</key>

<string>us</string>

</dict>

<key>SBParentalControlsPIN</key>

<string>1234</string>


I found that the only way I could make these changes actually transfer to my iPad during restore was to connect my phone to iTunes and wait for it to backup and sync. Then, while still connected to iTunes, I used iBackupBot to edit the backup file. WITHOUT ejecting my iPad, I then started the restore process based on the most recent backup. After the restore, I was able to use the above password (1234) to unlock my restrictions again. Hope this helps.

Sep 20, 2013 7:28 AM in response to Richs79

Mine is doing exactly the same, must be a bug in IOS7, after update my location was set to the Canary Islands, Location services have been turned off and restrictions password locked after too many failed attempts.


Frustrated , Surely someone from Apple must read this APPLE support !!


Rang Apple they want £25 to tell me its a bug in their software, no thanks.


Is there a way to downgrade to IOS 6 ??

Sep 20, 2013 2:53 PM in response to Richs79

Also having this issue since the update, and i am 100% sure that i have the correct passcode. My location services have been disabled, and it's fustrating as i cannot use the maps app, which i use alot. I really do not want to restore my phone as a new phone and loose all my data. Think i'll wait it out and see if an update is released to fix this issue.

iOS 7 forgot restrictions passcode

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