Music not syncing after iOS 7 update

I updated to iOS7 on my iPhone 4 and less than half of my music is syncing to my phone. Any thoughts? I am already hating this update for more than one reason and this is adding icing to the cake...

iPhone 4, iOS 7

Posted on Sep 18, 2013 9:29 PM

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999 replies

Oct 25, 2013 3:14 PM in response to yax412

Ok folks. I was on the phone with the Apple tech folks (three separate calls to be exact) earlier today for about 3 hours. I explained to them that none of my songs were syncing and that iTunes indicated that my 32 gig iPone 5s (running iOS 7.0.3) was over capacity by about 16 gigs. I also mentioned that I could not send any iMessages out and that all of my problems started late last night when I updated to iTunes 11.1.2 and then synced my phone. The last senior tech that I dealt with, Bianca, was amazing. The solution that worked for me is as follows:


1. Back up your iPhone via iCloud (has to be iCloud, not a backup you locally stored on your computer).

2. Restore your iPhone from that iCloud backup.

3. Sync via iTunes.


This should work.

Oct 25, 2013 6:51 PM in response to Vivstar33

So I thought I would take a screenshot to send to gizmodo with the story tip... I plugged my phone in and it synced!

The only thing that has changed recently is my version of iTunes. I now have 11.1.2.32 (Windows 7, 64 bit).

This whole thing has been so flaky though, with fixes working for some, not others. Not entirely convinced the new iTunes will be a fix for everybody.

Oct 25, 2013 7:45 PM in response to yax412

This is so frustrating, updated my IPad and my sons iPod touch. To ios7 and now neither will properly update or download apps or songs from iTunes.


Have tried most things except restore as new. Tried backing the iPod touch up to iCloud, any then resetting all and then restoring from iCloud, it restored the settings but none of the apps will download and none of the music will down load.


I tried to sync the iPod touch via my Mac but it needs the latest version of iTunes which downloads on the Mac but won't install


My iPad will update apps occasionally but mostly not, and never when I ask it too.


Really regretting the update to ios7. My wife's iPhone I haven't updated and won't until I know this is fixed.


Really annoying that no one from a Apple gets on these forums to tell us what's going on.


I have 12 Apple devices and was a big fan, because it used to all just work. Now it is all just not working and I am losing patience fast. Might go Samsung shopping later.

Oct 25, 2013 10:50 PM in response to jeebee

Some of us say they fixed the problem but I wonder if they really succeded in syncing multiple smart playlists with many songs in them.


Also, "manually manage music" option cannot solve the the issue at all.


Finally, I cannot even think about making a new smartlist when I have so many playlists I have accumulated for so many years.


My point is that we don't want to give Apple false impression that a few methods can solve iOS7 music sync bug.

Oct 25, 2013 10:55 PM in response to TannieWu

I updated to 7.0.3 and NO the problem is not fixed. I have an older iPhone 4S.

Followed prior suggestions to dump all iTunes music and videos OFF the phone and then resync putting ALL 1000 plus songs and other movies back onto the phone. This worked.

Hope that every time I want to add another song to my playlist and then sync it onto the phone it actually gets added because there is no way I am going to do super long syncs where I keep wiping the phone and then resyncing all songs/movies onto it.

Oct 26, 2013 12:54 AM in response to yax412

I realize there are a bunch of workarounds suggested and not all work for everybody. Here's mine - I discovered my problem was 100% in the Genius files. After days of frustration and fruitless calls with Apple support, I:



1. Turned off genius. itunes>store>turn off genius

2. Restarted itunes

3. Restored iphone.


I've had no problems since.


Apple support did say this was a "known problem" and a fix would be coming "soon", but I couldn't get any more info than that.


In the mean time, I'm happy to be working again...and didn't need genius that much anyway!

Oct 26, 2013 2:28 AM in response to rosygale

as in a previus post, i put a bug report in to apple last week. in it i pasted the link to these threads.


last night a senior advisor from apple rang me from texas (im in the uk btw) and we discussed the issues. believe me, apple have not been my favourite people over the last few weeks, but they want to fix it. at the moment i don't think they know how to resolve it.


although i sorted mty phone by seting it up as new, i agreed to revert the phone back to when i was having trouble.


he is going to call me on monday and we are going to try some different things to pin point the sync issues.


i'll report back.

Oct 26, 2013 5:00 AM in response to yax412

Issue is still not solved (by new Itunes). I've just had to completely whipe me iOS7 IPad to get all the songs back up again. Being patient enough to wait fot endless 'witing for changes to apply' screen to end. It's then syncs but always when you are just about to give up. This stinks!


Just sycned my iOS6 IPad... 500 new songs, deleteing some lists and adding new lists/songs in lists.. No Problem. Works like a charm.


Apple get your iOS7 act together. This is taking way too long!

Oct 26, 2013 6:11 AM in response to yax412

I am having the same problem since updating to iOS 7.0.3 and iTunes 11.1.2. It appears that there's a bug that appears iTunes is stalling the sync and skipping music, but actually the "stall" that displays as waiting for sync to finish is actually the media syncing. I also turned off Genius and it looks like things went much quicker.


There's definitely a bug Apple, please get this fixed!

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Music not syncing after iOS 7 update

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