Music not syncing after iOS 7 update

I updated to iOS7 on my iPhone 4 and less than half of my music is syncing to my phone. Any thoughts? I am already hating this update for more than one reason and this is adding icing to the cake...

iPhone 4, iOS 7

Posted on Sep 18, 2013 9:29 PM

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999 replies

Nov 21, 2013 5:52 PM in response to jengajoh

@jengajoh Having enabled Sharing on you iPhone/iPad and finding all you music available to you on your device (as you would expect when Sharing), have you tried putting your device into Airplane Mode to see whether the music is really stored on your device, independent of the computer you were orginally sharing from?


I too see all my songs while Sharing is enabled. But in Airport Mode all those Shared songs disappear again -- indicating that when they showed up while Sharing that they played off the network, not from my device.

Nov 21, 2013 6:13 PM in response to yax412

Hello everyone, I did try the following with my 4s 64gb

Plugged iPhone to iTunes, I unchecked the music box for the transfers to my iPhone apply the changes and it removes all songs or from your device, once finish make a new back up of your device.

1. Full restore from an earlier backup with no music files, transferring files at 128kbps, no success I only got it to transfer 900 songs before it got stuck in waiting for changes to be applied.

2. Full restore from an earlier backup with no music files, transferring files at 192kbps this time got stuck again at a little over 2000 songs (waiting for changes to be applied).

3. Full restore from an earlier backup with no music files, transferring files at 256kbps and over or normal transfer, this time it did transfer my songs by selecting transfer all song and filling up empty space in my 64gb iPhone, it only transfer 7025 song out of my 8000 songs and it finish the full normal transfer without getting stuck in waiting for changes to be applied.

I know this is not really a full fix for the problem we are having, but before I was able to transfer the 7025 songs I had to delete all of my smart playlist and regular playlist too, I was reading other post where they mention the smart playlist where having problems with the syncing part, I think the problem comes from a corrupted file, that does not want to convert to 128kbps or 192kbps and it keeps getting stuck in waiting for changes to be applied or it just stop transferring the converted song and we keep trying again and again and nothing happens , DO NOT DELETE YOUR PLAYLIST.

If you have more than 8000 song or more videos this will not work if you want to sync more files.

I will keep trying until apple decides to fix it, I hope we get and update from iTunes and our ios before the apple community decides to move on to a competitor.

Nov 22, 2013 10:43 AM in response to jengajoh

@jengajoh Luck you!


Mine songs all showed up when Sharing was enabled, but all those that were previously ghosted were gone again when I put my device into Airplane Mode.


Thanks for adding one-other-way-that works to the growling list of fixes here -- we certainly need options.


Today I tried using Disk Repair to Repair Disk Permissions wondering if that might help. It did not (although there were many iTunes components that needed their permissions repaired, not one song was amongst them.


My problem with syncing both music and video persists. I'm havin to manage everything manually with varied success.

Nov 22, 2013 7:40 PM in response to yax412

I got my music back on my iphone. Apparently, itunes wont sync your songs if there is only one song that is corrupted. You need to find this song (or the many songs that are corrupted) and delete it. Once you did that the music should start syncing by itself. I found the corrupted songs by converting every song from mp3 to AAC format.

Nov 23, 2013 10:58 AM in response to macjay27

I've made some progress, after days of messing about!


To identify any corrupt files, I selected my entire iTunes library of about 20,000 songs, then did 'get info' and changed a field that I never use: BPM. Setting this to 60 for all tracks allowed me to then put BPM in view options, then click on that column to sort the files. There was one (one!) file that showed up at the bottom with an exclamation mark. I deleted this, then tried the sync again.


After ages (around half an hour) on 'waiting for changes to apply', it finally went through the procedure without getting stuck.


BUT just when I was getting all excited about having cracked it, the sync finished and I had an exclamation mark next to the disconnect, which told me that 4080 items were not copied. Each of these said there was not enough space, despite the fact that it's showing nearly 13GB free.


At least this is a different problem!

Nov 23, 2013 11:49 AM in response to Jon Sutton

BINGO!


After the steps above, I synced again and all 4000+ songs copied over (although at the end the info bar in iTunes said I had far less music on my phone than I actually did).


So here's my advice, and believe me I'm very wary of adding to all the 'touch your left ear, do a little dance and deselect this box' type stuff in this thread:


1) Identify your corrupt file(s). Do this by selecting everything in your iTunes library, going to 'get info', and changing the info for some field you don't make use of, e.g. Beats per minute. If you put that to 60 or something for all songs, when you then show BPM in view options you can click on it to sort your library, and at the top or the bottom will be the problem files. Delete them.

2) Sync again.

3) If that doesn't seem to work, sync once more.


That seems to have done the trick for me - it looks like I have all my music on the phone, and playlists up to date, for the first time since this all started months ago.


Good luck!

Nov 23, 2013 12:18 PM in response to Jon Sutton

last week (and after talking with apple tech's in california over the last 4 weeks - sending log files, screen shots and videos) all was well. i was syncing video and audio just like before ios7.


yesterday i started having issues again for no reason. after trying 3 restores it all synced again. tonight i created a new playlist and tried to sync. just doing this has wiped half the songs from my phone.


i've tried re-creating all my playlists (not just duplicating), restoring as new phone, restoring from backup etc. i've also scanned all my mp3's using mp3val and there are no problems with my files.


as i type i'm resetting yet again.


the strange thing is that other iphone users i know have not had any issues. i guess it's only the 138,000 people on this discussion forum?

Nov 24, 2013 11:29 AM in response to cj4411

Don't get your hopes up, they seem to be useless at this point. They keep coming out with "fixes" to everything but this issue that everyone is having. I'm about ready to jump ship if this is what their support is going to do for us.

I loved apple. I got rid of an android for apple and I'm seriously regretting it after iOS 7 and their useless updates thereafter.

Nov 24, 2013 11:36 AM in response to yax412

What worked for me was restoring phone to factory settings, setting up as new and then resyncing each individual playlist. I have one more playlist to go with over 6,000 songs so we will see how that goes. I will backup my settings as they are now before I sync that playlist. Last time before I restored, 2000 songs were missing and my "other" data jumped from 1.45 GB to 13 GB after that sync. No chances this time.


Jim

Nov 24, 2013 11:55 AM in response to NCJBST

i'm with you on this (see my previous posts on this discussion)


i just spent all of last night and all of today getting content back on my phone. so far i estimate 25-30 resets, scanning mp3's exporting libraries.....


last week all was well until i modified a playlist ( i had added a song and synced before prior to failure)


i've spent around 60-70 hours (at least) on this


there is no pattern to the failures and no assured fix. today i erased the phone again, tried restore from backup 6 times and setup as new phone 3 times (4th time worked). so far resyncing throws up different results. 1st resync i added some photos and all went as normal. i then added an audio track and sync failed to start. 3rd time all ok. again no continuity.


when it all goes wrong and audio content is lost (songs have circle/stop icon by them), it seems itunes thinks they are on the phone as they are listed on the phone so will not sync them back.


today i've been looking at alternative phones


all i want to do is listen to music and create playlists (is that too much to ask)


after talking to apple in california 5 times, sending emails, videos, log diagnostics etc....i've come to the conclusion apple do not know what to do and have no idea how to resolve the issue.


i will not be spending anymore time on this. i have helped apple out emensely by sending data and having lengthly conversations with them.


no more!


bye bye apple

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Music not syncing after iOS 7 update

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