Previous 1 2 3 Next 40 Replies Latest reply: Sep 17, 2014 10:20 AM by Sikbay
Bingism Level 1 Level 1 (0 points)

Anyone else getting this on an iPhone 5 after upgrading to iOS 7? Randomly, without a cable or accessory attached, I'm getting the "This cable or accessory is not certified and may not reliably work on this iPhone" error message! Perhaps my hands or fingers are the wrong type?! )))


iPhone 5, iOS 7
  • LuizPJ Level 1 Level 1 (0 points)

    I was having the same problem. Try cleaning the cable entry. Possibly, cotton waste are creating static. .

    1º - Turn off the iPhone;

    2º Insert a piece of folded paper to remove the dirt from the plug. Do not insert metal substances.

    3º - Ready!

  • wegras Level 6 Level 6 (14,300 points)

    do a reset to start troubleshooting

  • Bingism Level 1 Level 1 (0 points)

    Tried everything... Clean socket, never been wet, never used non-certified accessories, complete hard reset & reinstall. No change! iPhone 5 and iOS7 a total disappointment!!

  • Bingism Level 1 Level 1 (0 points)

    Only way to easily use the phone now, is to have the cable plugged in! That way, no error message! Regret ever updating the phone as it was ok beforehand!! Thanks, Apple

  • Nuno147 Level 1 Level 1 (0 points)

    I am having the same problem !! Just installed the IOS 7 , and  the random messages of "This cable and accessory..." start poping now and then even when no cable connected...

     

    This is 3 month old Ipad-4 which I almost never touched.

     

    Cant believe I upgrade to IOS7......

  • golfendoodle Level 1 Level 1 (0 points)

    Maddening, I am getting it too immediately after upgrading.  The only clue I have is that I paused the IOS 7 download but in continued without incident and everything else works fine...

  • angelofrommd Level 1 Level 1 (0 points)

    I'm having the same issue.

     

    Reset doesn't work, cleaning connector seemed to reduce frequency but error persists.

    As the battery beats up the frequency seems to increase.

    Pops up right in the middle of typing over and over again.

     

    VERY FRUSTRATING!!!

     

    It's one thing to make 3rd party cables not work, but once the error message pops up once, you should be able to select "ignore" so it doesn't pop up all the time.

     

    Going to have to go back to iOS 6

     

    Do Apple support people actually review these threads?

     

    HELP PLEASE OUR APPLE GENIUSES!!!!

     

    Ang

  • angelofrommd Level 1 Level 1 (0 points)

    Also I echo that the error only occurs when nothing is actually plugged in!!

     

    Crazy!

     

    Plug a cable in, no error. 

    No cable in, cable error.

     

    It's popped up 4x while I wrote my 2 posts!

  • Bingism Level 1 Level 1 (0 points)

    I ended up on Apple's live support chat and, after I'd stopped them from getting me to do yet another hard reset, I had to make an appointment at the local Genius Bar (Apple Store). The reps eventual response was, "oh! doesn't sound like a software problem!" My guessing is that the iOS7 update has changed the way in which they ID a cable and made it much more sensitive to something or other!

     

    I never had any problems with ports on any other brand of phone, yet Apple can't get something so simple right ((

  • n0tnagel Level 1 Level 1 (0 points)

    I have the same problem as well. the message just keeps popping up again and again with no cable pluged in. did anyone try a resore?

  • Nuno147 Level 1 Level 1 (0 points)

    Yep. Same as I have.. it happends on my IPAD.

     

    I belive it to be an hardware mal-function which with the new IOS they make the cable detection more sensetive. So those with the mal-function are screwed....

     

    I hate apple.... period!

  • angelofrommd Level 1 Level 1 (0 points)

    I've gotten it to reduce in frequency .. this is what I did.

     

    If you use a bright light and shine into the connector at the correct angle you can see the contacts very clearly.

     

    It turns out that there was some soot on the middle 2 pin (they were not shinny like the outside connectors).

     

    I took some 1500 wet/dry paper . .folded over maybe 4 times so it would fit the opening.     I started with curving the paper so that it would only touch in the middle so that I didn't wear out the already clean connectors.  I pushed the paper in and out of the port a few times until I got copper colored lines on all connection positions.

     

    Then I took a paper clip and bent one end at a very sharp 90 deg angle. I clipped it very short .. only a nub remained, just short enough so that it would fit inside the opening with the bend end/nub facing down. Then I used sandpaper to hone the end sharp enough to fit between the contacts inside the connector (I tried bending a needle, but the metal is too brittle to bend).

     

    I used that to clear any debree between the contacts.

     

    I finished with a couple quick in/outs with the paper again and blew it out with compressed air.

     

    I still get the error .. but it's down to only several a day .... not every 10 sec's like it was before.

  • Usonian2 Level 1 Level 1 (0 points)

    You've got to be kidding--that is way too much work.  Also seems like the possibility of damaging the phone is as great as the possiblity of fixing the problem.

     

    I think I'm going to have to wait for an update. But it is incredibly annoying, and seems bizarre that Apple didn't know that so many people would be having this problem—which I have even when I'm using an authorized cable. Or, for that matter, no cable at all. My phone randomly lights up with the message throughout the night, when it's not even charging.

  • Bingism Level 1 Level 1 (0 points)

    Bizarre! All of a sudden, it's stopped!!

    Haven't done anything - it went from every 10 seconds, to once every hour or so, to nothing!!

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