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trbeck1 Author

Level 1

0 points

My Music app keeps crashing in iOS 7

A little bit of backstory might be useful: I'm on an iPhone 4 running iOS 7 and am an iTunes Match subscriber. While I was still on iOS 6 my music app at some point began to only show songs and playlists, not albums or artists.

Now that I've upgraded to iOS 7 the music app is completely inoperable. When I try to open it, it looks like it's loading for a short time before the phone returns to the home screen. The same thing happens when another app trys to access Music, such as downloading a new song from the iTunes Store, playing music through an exercise app (Nike Training Club), and even when trying to see the space usage on my phone (I think because that prompts the phone to see how many music files there are).

I deleted all the songs from my phone when I updated to iOS 7 to get space and because I thought I would be able to get them back through iTunes Match. I know that this isn't a problem with my iTunes Match library, because it works fine on two Macs and my partner's iPhone 4. I've tried turning off iTunes Match just in case. In my frustration, I nearly deleted all the content from my phone to try to start from scratch, but I thought I'd ask here to see if other people are having the same promblem or if anyone has any thoughts for a possible solution.

Any help is much appreciated. Thank you!

iPhone 4, iOS 7

Posted on Sep 19, 2013 5:51 AM

52 replies

Nov 30, 2013 7:13 PM in response to trbeck1

This is what helped me (so far) on my iPhone 5 with the latest iOS 7..

On your device open the iTunes Store app and go to more > purchases > recent purchase and select one of the songs..

It should open the music player app with that song without crashing it.

After that, no crashing here.

I hope this helps you!

prest86

Level 1

0 points

Dec 17, 2013 1:44 AM in response to JPDaly

JPDaly wrote:

I have an iPhone 5, but I was having the same issue ...

After iOS 7 update:

1. Music app opened but crashes after about 10 seconds

2. Video app, same thing

Did the following ... reboot (Source: http://reviews.cnet.com/8301-19512_7-57331922-233/how-to-fix-95-percent-of-ios-a pp-crashes/)

The harsh reality is that sometimes iDevices need to be rebooted.

Don't know how to reset your iDevice? First, let's clarify our terms. A "restart" is when you power off the unit and then turn it back on again. That's done by holding the Sleep/Wake button (the one on top) for several seconds until you see the red slider, then sliding it.

This doesn't meet my definition of rebooting, but it may well solve your app problem. However, I recommend a full-on "reset," which is performed by holding down the Home and Sleep/Wake buttons simultaneously for about 10 seconds. First you'll see the aforementioned red slider; just keep holding the buttons. Then the screen will go blank; keep holding the buttons until you see the Apple logo. Then let 'em go.

Did the 'reboot' and voila ... music app stopped crashing, synced up to iTunes Match, video app launched & displays my videos ... all is right with the universe again.

Hope this helps ... best o' luck.

This procedure solved my problem. Now everything is working well. Thank you!!!🙂

Jan 22, 2014 2:35 AM in response to danjfriedman

I've done the full restore of my iPhone 5s about three times. After the restore my iPhone works perfectly, in more or less one week the problem comes back again. I'm really disappointed, I can't keep restoring my iPhone forever!!

vespa5

Level 1

30 points

Jan 30, 2014 9:11 AM in response to danjfriedman

This is the same problem I'm having with my iPads. It appears that this is clearly an iOS 7 compatibility issue. Either the Music app is in dire need of a patch or update, or iOS 7 needs a patch to address this. I did the full restore procedure already (for the Music app keeps crashing on both my new iPad Mini w/Retina and my iPad Air). I did a full restore to both iPads and the Music store still crashes in mid-song (even after I downloaded the song to my iPad). I can play music fine via Pandora, Amazon Cloud Reader, and Spotify, but Apple's own primary music app (and moneymaker) has not given me a pleasant experience so far since using it with iOS 7. I hope the next update addresses this

Mar 10, 2014 9:14 PM in response to trbeck1

I just had the same issue happen to me with iOS 7.1 on the iPhone 4S update over Wi-Fi. Music and Video apps would hang on start then crash. iCloud backup would not work. Dropbox camer upload wouldn't work. Even startup time would hang on pin code for a few seconds eventually allowing me enter my pin. I tried restarting numerous times, and even changed all the settings in Music and Video thinking that might help. Then I tried restarting while holding the sleep and home button until the Apple logo appeared numerous times. NOTHING worked...until I tried holding the sleep and home button for a while (past the apple logo) untilI got the icon on the screen that instructs you to plug your iPhone into iTunes. After that showed up on screen I let go. Then held down sleep and home button again until it restarted and EVERYTHING was fixed. Startup was smooth, and all apps worked fine after that.

JoeS77

Level 1

10 points

Mar 19, 2015 12:05 PM in response to ballyhoops

Has anyone figured this out? I have been searching the web like crazy looking for a solution. This started happening to me about a month ago. It's still happens with OS 8. I hate it!!!!!!!!!!

Tania.p

Level 1

4 points

May 19, 2016 5:24 AM in response to danjfriedman

You sir are a life saver! I know this post is like 3 years old but I only changed a few months ago to iPhone and came across this issue where the Music app was just crashing all the time. After a long search I cam across your reply and I did what you said.... and it finally fixed it! You have all my thanks! 😀

My Music app keeps crashing in iOS 7