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smevans Level 1 Level 1

The front camera works initially, but the rear camera shows a blurry image which then freezes the app.  Several hard resets have had no effect.

iPhone 5, iOS 7
  • wcferr01 Level 1 Level 1

    I am having the same exact problem on iPhone 5 after upgrade.  After switching to the rear camera, the Camera app freezes.  After closing the app and a soft reset it will unfreeze the app, but the problem occurs again.  Facetime will work with the front camera, but not the rear.  Tried three hard resets, setting up as new phone, with no luck. 

  • smevans Level 1 Level 1

    I spent some time on the telephone with Apple Support today but they were not able to resolve the issue despite a full reset and installation of a fresh copy of ios 7.  They are consulting their engineers and I might hear something tomorrow.  The Facebook issue you mentioned is also present on my phone.

  • iShreB Level 1 Level 1

    I am also having the similar problem.Front camera is working fine but rear camera doesn't work at all.Tried restoring the phone several times but with no luck.

  • nadine505 Level 1 Level 1

    Same here, did IOS7 update on my iphone5 and then 2 photos later back camera shows just black.  

  • holbrook99 Level 1 Level 1

    I'm having same problem - camera is completely knackered! Any updates yet?

  • smevans Level 1 Level 1

    Expecting to hear from Apple Support soon (two missed calls).  Will update the forum with any progress.

  • smevans Level 1 Level 1

    The Apple engineers simply wanted more information about the fault.  Apparently I am the only caller Apple Support have had regarding this problem.  May I suggest others with the problem call the free support number and register the fault so the Apple are aware that this is not an isolated occurence.

  • Trickmiester Level 1 Level 1

    I am having the same issue. Going in to have them look at it today. Will update with any news or progress on how to fix the issue.

  • Trickmiester Level 1 Level 1

    I was at the genius bar today and it is a hardware issue. (not sure if its connected to the new ios or not) But they replaced the whole phone on the spot.

  • Sargentmachine Level 1 Level 1

    I held down icons to wobble stage. Apparently it gives the phone a nudge. Solved issue instantly.

  • xtremecarbon Level 4 Level 4

    Unfortunately, I am having this issue as well.


    I don't believe it's software related; this just happened while I was running iOS 6.1.3. Updated my iPhone 5 to 7.0 and it's still happening. On my second restore (DFU, setup as new), so let's see what happens. I think I'm going to have to trek 2 hours and get my phone replaced.


    UPDATE: 2 restores later, and many resets later, no dice. However, the app performs worse on iOS 7 than it did 6. Strange.

  • wcferr01 Level 1 Level 1

    Called the help line last night and they said it was a hardware issue and set up an appointment with the Apple store.  Went to the store today and they replaced my phone.  Took about ten minutes.  Couldn't be happier with Apple right now.

  • dsgoncalves Level 1 Level 1

    Having the same exact problem. Only the front facing camera works, when it wants to. Rear camera, forget it, black screen and from time to time it'll go blurry. Did master reset a couple of times and nothing. Scheduled an appointment at the Genius Bar, from what I've read in this thread, hopefully they'll give me a new iPhone and that'll be that.

  • smevans Level 1 Level 1

    Went the Genius Bar today.  Diagnosed as a hardware problem and given new iphone.

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