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iTunes Match not working in iTunes 11.1

Ever since I upgraded to iTunes 11.1, the cloud logo in the top left corner is perpetually loading, and iTunes Match isn't working at all. Anyone else have this problem and have a solution? I've already tried signing in and out, deactivating iTunes Match and reactivating, etc...

MacBook Pro with Retina display, OS X Mountain Lion (10.8)

Posted on Sep 19, 2013 7:50 AM

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68 replies

Sep 19, 2013 4:29 PM in response to Ferretbite

Um - I'm paying $25 a year for iTunes Match as is everyone else here too! I know that's not a lot in the grand scheme of things on an individual basis, but It would be nice if Apple would keep it running, no matter what, considering we're paying EXTRA for it. Not to mention it handshakes with the new iTunes Radio to make it ad free, which is a new service they're touting. At the very least, Apple could be aware of it over the phone and on their websites, which it appears from those that have called into Apple, and looking at their system's status page that they have no idea it's even down. Makes me wonder what's going in Cupertino these days.

Sep 19, 2013 4:48 PM in response to MKeeno

That is happening to me too! Mine was working fine around 6:30EST last night but that was the last time I used it, hadn't until early afternoon today and I had the same isues as everyone else, I couldn't access songs tried turning itunes match on/off etc. and mow mine says 'The shared library “iTunes Match” is not accepting connections at this time. Please try again later.' also.

Sep 19, 2013 5:12 PM in response to beachdude42

It's improving on all device, but very slowly. My current situation is on iTunes I can see all my music, but it's greyed out. My iOS devices are doing the whole 'loading iTunes Match, blue progress bar'. iPhone has just finished as we speak, all my music is there, no artwork though currently.


^similar to above, it worked on iTunes, now it's displaying the lighting bolt cloud animation.

Sep 19, 2013 5:22 PM in response to MKeeno

My MacBook Pro and Windows desktop are both updating now, as in no lightening bolt through the cloud.


Also, for anyone who had Match functioning on a device today and were worried about the playcounts syncing, the update my iPhone did around 815am seemed to proprogate and update just fine. Will have to see what happens later when it updates again and tomorrow when it updates again.

iTunes Match not working in iTunes 11.1

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