wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Question marked as Top-ranking reply

Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

May 18, 2014 2:32 AM in response to Fede23

Ok to everyone who has the problem try the following....

I have a 4S and first tried backing up to my mac and restoring and again and again.

Still no wifi!

But this (I know it sounds unbelievable) does work.

Grab your wife's hairdryer heat up the phone until it says Iphone needs to cool down

Turn off your phone.

Turn it back on.

Turn on your wifi.

And voila

I know most of you won't try this because it sounds too ridiculous to be even possible.

But....

It works for me!!!

To all of you who do try please tell the rest I'm not trolling and playing with you guys!

It really works!!!

And don't forget to hand me those points cause I am right and after reading page after page with this problem

I deserve the points.

Because my hairdryer/heater/sunshine works!!!!

Sep 20, 2013 7:07 AM in response to berms_248

Yes, it will wipe out all your set wifi passwords. The issue has returned again today in which I had to follow the same steps again to resolve the issue. Given that there seems to be a lot of folks encountering this issue specifically with iPhone 4S I can't help but assume this is a bug with iOS 7 and we'll have to wait for a software update to fully resolve it.

Sep 20, 2013 10:31 AM in response to Fede23

Same issue here. My iphone 4S wifi works fine after IOS 7 install, but my daughter's 4S (purchased at the same exact time and place) has no wifi capability at all. The "on/off" control for wifi doesn't even work. Tried the easy "solution" (Settings /Reset/Reset Network settings) and that did nothing. Then completely re-installed IOS 7. No luck.

Sep 22, 2013 7:28 AM in response to Fede23

I have the same WiFi issues, I did so many factory resets it's just disgusting to think I had to. Nothing was resolved. Contacted Apple, they stated that they are having no issues called in and you can not downgrade to iOS 6. They want you to pay $29.99 for a hardware exchange, which means you get a "new" iphone but they put the value of the phone as a hold on you credit card until they receive your phone via mail. Or, you can drop it off at apple have no phone for like a week until they receive yours then you pay the $29.99 for a refurbished or "new" phone. Either way they try to throw it back at you, pretty much it's your problem not theirs. I should have just bought the Samsung Galaxy s4 when I had the chance. Now my data is being sucked dry and Apple could care less.

Sep 22, 2013 8:43 AM in response to Fede23

I must be yet another on the long list of dissatisified customers - Apple really are making a mess of this.


I have completely reset my iPhone 4S, also tried simple network reset and always end up with one of these problems:


- wifi button greyed out; or

- able to turn on wifi, but no networks shown


At the start after installing ios 7 everything was ok, but then things started going wrong.


ios 4, ios 5 and ios 6 all worked the wifi without serious problems - this can only be a software (ios) bug with so many of us having problems ...


Wake up Apple!

Sep 22, 2013 12:16 PM in response to Fede23

I reset the network settings, removed the apostrophe, and did the hard restart. I called Apple for support and they said it hasn't really been an issue. They suggested my next attempt to reset my phone. Has anyone been having this problem and reset their whole iPhone 4S and had the wi-fi working? I don't know if it is worth it to reset my whole phone if the wi-fi problem will not be fixed. Not only that, I do not have a large celluar data plan and rely on wi-fi very much at college. Please fix Apple!!

Sep 22, 2013 3:02 PM in response to tamarafrombeaufort

removing the apostrophe, turnnung on/off airpaline mode, resetting, turnning iphone on off, Standing on one foot, turnning to the left twice and the right once, pointing the compuss to the east; are all examples of folk programming.

None of this has anything to do with WIFI.

Apple needs to experience this and find out what is different with an IOS7 update to IOS6.

When this is repatable to them they will begin looking for the sw bug.

My iPhone 5 upgrade from IOS6 to IOS7 is not connecting at all to my Netgear 802.11 a/b/g/n router using the 2.4G connection. (I have tried all possible solutions) But It has been working for 24 hours using the 5G connection. This is an issued with iPhone's wifi connection software.

Sep 22, 2013 3:37 PM in response to tamarafrombeaufort

I see two thing that is consistent with all our WIFI issues.

  1. We all upgraded from IOS 6 to IOS 7.
  2. All "at least most" of us had good connections at first.

But subsequent connections fail or will not sustain.

In the code: A check is made to verify if the candidate network was ever connected to in the past. If so it uses the stored connection object that was established at the time. Then, using that "stored connection object", it tries to re-connect. Right here something is different that when the original connection was made. A different path; perhaps the stored connection object is getting clobbered, or the access to is not functioning correctly.

Apple needs to look here "at this place in the code" for potential issues.

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wifi doesn't work with IOS 7

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