Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
BillGalacticHero wrote:
Agreed. It is very unlikely there is going to be a software solution since Apple has already hard sold this issue as hardware failures and forced people to buy replacements. At best, they may come up with a patch to keep more phones from dieing,
I'm curious how anyone was 'forced' into anything.
Fixed for 40 euros at a non-apple store..
Well, after 3 months of endless debate with Cosmote / Apple Support Provider for Iphones in Greece, I chose not to pay the 220 euros for a replacement phone and went over to a local IT store near by..
The technician, who fixed the iphone told me that the connection between the wi-fi chip and the motherboard has been damaged due to the overheating caused by the IOS 7 update..
He also mentioned that he has tons of iphones 3, 3 and 4s brought to him for the same fix and that it normally gets the job done with that...
AND THE TJBUSMS OF APPLE ASK FOR 220 EUROS! FOR A 40 EURO FIX!!!
I am forced to stay with the messed up Iphone cause I cannot afford a new smartphone at the moment..
Still, I will NEVER, EVER, AGAIN trust another apple device nor I will ever buy another Iphone, Ipad, IKESTODIAOLO..
PS
The law suit is still active. I will seek compensation for 3 months of bs
I tried numerous things based on posts:
- reset my network (didnt work - why should it, all my other devices are working, duh)
- reset the network settings to factory default on my iphone (didn't work - wifi still greyed out)
The problem IMHO is the wifi cheap is overheating.
I took the phone case off, powered off and put the phone in a plastic sandwich bag and put it in the freezer for 10 minutes.
Magic. (not really - theres is a bug in the os that makes the wifi search loop and then overheats the chip - pretty simple fix. The phone probably keeps looking for the network but thinks its already on it and loops to an overheat condition. They would never see this in their lab as they are running a large scale network)
I tried numerous things based on posts:
- reset my network (didnt work - why should it, all my other devices are working, duh)
- reset the network settings to factory default on my iphone (didn't work - wifi still greyed out)
The problem IMHO is the wifi cheap is overheating.
I took the phone case off, powered off and put the phone in a plastic sandwich bag and put it in the freezer for 10 minutes.
Magic. (not really - theres is a bug in the os that makes the wifi search loop and then overheats the chip - pretty simple fix. The phone probably keeps looking for the network but thinks its already on it and loops to an overheat condition. They would never see this in their lab as they are running a large scale network)
IngoKlausWilli wrote:
Same Problem. iPhone 4s. Update to iOS 7. Result: No Wifi connection. No Bluetooth. No help from Apple Support. Congratulation Apple. You love your customers!
They sure do! Name me another tech company that provides a 55% discount on an out-of-warranty replacement device.
If you don't like the fact that you're outside of warranty and not eligible for a wireless carrier upgrade, then call Apple Support and ask very, very politely for them to grant an exception.
Kennynes wrote:
This Wi-Fi chip failing issue is nuts. I just finished chatting with some support guy and he really didn't seem to think it was an issue. Maybe I was too nice about it but he said that Apple sells billions of devices worldwide and this is hardly an epidemic. So I guess Apple really isn't worried about their products failing.
When less than one out of one thousand of a particular unit production has a defect, then the normal warranty process is more than sufficient. And when the manufacturer is offering replacements for out of warranty devices for less than half the full retail cost, that's a major concession on their part.
Tech companies aren't required to offer a discount on a replacement for a device that is outside of the warranty period.
Anybody around here tried rebooting the router?
Mashable already reporting that Apple working on iOS 7.01 to fix bugs. 😟
http://mashable.com/2013/09/20/apple-fixing-multiple-ios-7-bugs-already/
Genius bar visit today resulted in new iPhone RE antenna failure. Apparently a not uncommon thing to have happen. My problem was with the wifi button being greyed out.
Toggling Airplane Mode is like the FIRST step in troubleshooting your wi-fi.
I'm glad it worked for you.
I did toggle the airplane mode a few times , but it didn't make much difference.
I just left it in airplane mode for a few hours while I slept and on charge.
The freezer was the one thing I wasn't going to try. Thanks tatersalad! It worked for me also!!!
Has anyone tried this?
http://www.cadinc.com/why-your-apple-ios-7-device-wont-connect-to-the-wifi-netwo rk
My wifi is still going strong, good speed too, glad it worked for you. Maybe at this stage a channel change for your wifi might speed things up.
wifi doesn't work with IOS 7
