Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
I wrote an open letter to Tim Cook here in the forums but it was removed by apple. My phone is still problamatic. I freeze it every night and it usually works in the morning. I am starting to think may be I should leave it in the freezer and get myself a windows phone!
Bin Kroon wrote:
Tim, don't keep us waiting to long, the time has come for:
http://www.apple.com/letter-from-tim-cook-on-iphone4s-wifi-victims
________________________________________________________
Broken link. Doesn't work. Try again.
It is not an actual existimg link.
It is a mere suggestion for Tim Cook to create this link as he did on the Maps issue, where he stated:
To our customers,
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
.....
Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.
Tim Cook
Apple’s CEO
http://www.apple.com/letter-from-tim-cook-on-maps/
After spending about 2hours with "support"... they are so sorry... I finally got a guy to agree to exchange my phone but it is not a simple process. I should bill them for my time and input to this unacceptable situation that they are so sorry about. I did not get a sure guarantee of an exchange but a good possibility. It should keep me without a phone for at least a couple of weeks. Thanks Apple.😟
TJBUSMC1973 wrote:
Haters gonna hate. Doesn't change reality.
To TJBUSMC1973: You have just insulted a lot of people who are (or have been until recently) loyal to Apple, who loved their iPhones, and who are now experiencing FRUSTRATION, not HATE, because they have been duped into buying defective devices (there seems to be a consensus regarding the faulty wifi chip), and are now being ignored by the manufacturer who is engaged in spin-doctoring a bad situation at their cost rather than recognizing the problem and dealing with it (that's the REALITY).
To everybody else: Just a reminder that TJBUSMC1973's lack of empathy for the victims may derive from the fact that (according to his/her profile) his/her devices are still running on iOS 6.
Prokhozhy, I just wrote a similar message like yours and it was censored within minutes, even though my wording was civil similar to yours. Much more respectfull compared to him. Polite we are. Looks like he has some friends at Apple's....
Best advise to everyone: just ignore him.....
Apple Support Communities has removed your recent post titled, "Re: wifi greyed out after update to ios7," because it contained language or comments that were inappropriate. Please see the "Be Polite" section of the Apple Support Communities Use Agreement for a description of comments that Apple considers inappropriate: https://discussions.apple.com/static/apple/tutorial/tou.html.
These forums are designed to help users of Apple products address their questions and to promote civil dialogue.
We hope you understand the reason for our decision to remove your post.
Somehow with what he is saying, (it's the fault of the customer since we did not buy extended warranty) I am starting to believe more and more TJ----73 is just an alias used by Tim Cook, and it's just Tim Cook giving us his opinion on Apple customers... ;-)
Why, I do believe that if we keep on goading Malus (Lat.), we might actually bore them into action :-) Incidentally, the petition on Channge.orrg is picking up slowly but surely despite all their efforts to hush-hush this thing. When more and more affected customers scattered throughout the world start to realize what is going on, things might get really interesting. The truth shall be known, and I truly don't care how this happens - through a voluntary "own-it-up-and-disclose" exercise or under a subpoena ;-)
Well, regardless of who that person is, it appears that the fan's gonna be hit big time because of the magnitude of this debacle. I read a post on another thread where a guy from South Africa said that in one city alone about a hundred people had come within one week to complain about their wifi going belly up. It's only a matter of time before some big paper picks up on this piece of news. And that will be instant karma in action.
What the heck are you blabbing about???
If and if and if..
It's a fault caused by Apple's untested (willingly or not) software causing damage to the hardware (faulty or not)... Their fault has caused damage to many iphone 4s and even iphone 5s and even ipad users WORLDWIDE..!
The least they can do, is to come out, admit it and replace phones regardless of whether they are under waranty or not..
Come on folks, do you honestly believe that if Apple does not address the problem and rather tries to just hide it under the rug, that they 'd get away with it?
Is it not obvious to realise that the corporate image has already been damaged beyond recognition?
BUT SERIOYSLY what do you think for the future???
Do you honestly believe that Apple will be trusted again by users, existing, future and past?
Wake Up and Smell The Roses!
I found a solution to my problem. Nothing I have tried was working, so I went into a Verizon store. I am writing this on a Galaxy Note 3. My friends are all shocked, thinking I would never leave Apple. I'm shocked too. But hey, now my wifi works just fine. I'm glad I was able to find a solution to this problem, despite Apple not thinking they could help me.
Timothy Rock wrote:
After spending about 2hours with "support"... they are so sorry... I finally got a guy to agree to exchange my phone but it is not a simple process. I should bill them for my time and input to this unacceptable situation that they are so sorry about. I did not get a sure guarantee of an exchange but a good possibility. It should keep me without a phone for at least a couple of weeks. Thanks Apple.😟
So, does Apple get to bill you for the time involved in troubleshooting your device?
Prokhozhy wrote:
TJBUSMC1973 wrote:
Haters gonna hate. Doesn't change reality.
To TJBUSMC1973: You have just insulted a lot of people who are (or have been until recently) loyal to Apple, who loved their iPhones, and who are now experiencing FRUSTRATION, not HATE, because they have been duped into buying defective devices (there seems to be a consensus regarding the faulty wifi chip), and are now being ignored by the manufacturer who is engaged in spin-doctoring a bad situation at their cost rather than recognizing the problem and dealing with it (that's the REALITY).
To everybody else: Just a reminder that TJBUSMC1973's lack of empathy for the victims may derive from the fact that (according to his/her profile) his/her devices are still running on iOS 6.
Thanks for the reminder, Prok. I hadn't updated that in a long time. I'd actually been running iOS 7 on my iPhone 4 for a few months, just never updated my profile.
The reality is that you bought a device with a one-year warranty. It functioned properly for one year. Your warranty was fulfilled.
Do I think that Apple should have a longer, built-in warranty? Absolutely. But ranting and yelling about it on this forum does absolutely nothing (other than make you feel better by venting your frustration).
If all you want is to vent, okay. Keep going. If you want something to actually CHANGE, then take more appropriate action. Give feedback to Apple. Use apple.com/feedback. Write a letter to Apple. If you're a shareholder, express your opinion on the matter through those channels (as I have).
Claiming you have some sort of right that isn't supported by any documentation is pointless. You want change? Go take appropriate action to promote that change. This forum isn't the place for it.
Bin Kroon wrote:
Somehow with what he is saying, (it's the fault of the customer since we did not buy extended warranty) I am starting to believe more and more TJ----73 is just an alias used by Tim Cook, and it's just Tim Cook giving us his opinion on Apple customers... ;-)
I wish I had Tim Cook's money!
I'm an Apple customer, just like you Bin. Stop with the conspiracy theories. Besides, if I was Tim Cook, then why wouldn't I just block your access to apple.com and void your Apple ID? 😉
Pererau wrote:
I found a solution to my problem. Nothing I have tried was working, so I went into a Verizon store. I am writing this on a Galaxy Note 3. My friends are all shocked, thinking I would never leave Apple. I'm shocked too. But hey, now my wifi works just fine. I'm glad I was able to find a solution to this problem, despite Apple not thinking they could help me.
Galaxy Note 3 is a good device. I hope you enjoy it!
To bikic13,
Very well then, do what you like about the phone. Ease up, it's just a phone. Pick your battles. Can you prove cause and effect in court? Then go for it. If not, then choose a new phone wisely this time. Life goes on.
wifi doesn't work with IOS 7
