wifi doesn't work with IOS 7

To add to my post 2 days ago about having lost WiFi capability, my upgraded iPhone 4S has now overheated and burnt out. It is useless. It won't even turn on.

Apple. You will NEVER get another $199 from me. And you don't have to worry about being sorry for me and my phone because you will NEVER see me with another iPhone.

I've put up with the crappy Lion "upgrade" (upgrade my ***) and all that has followed Lion in the last year and now this crap.

If you hadn't come along with Retina display you'd probably have me completely gone.

Steve Jobs must be rolling over in his grave at these amateur antics coming from the company he pushed so hard to be a model of perfection and innovation.

Since updating to 7.0.3 I still have a strong connection to my hub but actual internet access is very intermittent. My wife has the same problems on her iPhone4. It's not the hub as my MacBook Pro is working perfectly normally with the internet. It's as if a bunch of amateurs have taken over software development at Apple. I have also purchased 20GB of iCloud storage in order to back up my iPhone as this is now not possible with Mavericks. The trouble is it is now not possible as the internet is virtually useless with my iPhone5. Until last Thursday everything was working fine - Since IOS 7.0.3 and Mavericks it's been worse than useless. This is the definitely last iPhone I shall be getting. If you pay a high price for a Rolls Royce product you're entitled to a Rolls Royce service.

Interesting - last thursday my problems with connecting to the internet started as well. The worst: I did the reset as suggested - only to find out the iPhone backup didn't backup all my apps. Now it's impossible to download them again because of missing wifi connections. This is totally annoying.

mike.b12 wrote:

This article tells you all you need to know why Apple could care less if your 4S won't work anymore.

http://www.nytimes.com/2013/11/03/magazine/why-apple-wants-to-bust-your-iphone.h tml?hp&_r=0

That's such a hilarious article. My 4-year old iPhone 3GS still works perfectly. My 2-year old iPhone 4 still works perfectly.

The primary reasons that iOS devices become obsolete is that the apps that people want to use on them end up requiring an iOS that the device is not rated to handle. The iPhone 3G is now 'obsolete', not because Apple designed it to become obsolete, but because the vast majority of apps require iOS 5 or higher, and the 3G can't run higher than 4.2.1.

It's called 'false coincidence'. Just like an old wive's tale that stated that if you dropped a spoon, a female relative would soon visit. It's not cause & effect; it's just a coincidence that Event B follows Event A. There is no causality relationship.

But, of course, that's easier than actually using any critical thinking skills.

In other words, you want Apple to remove all possible personal responisbiiy and decision making from their customers?

Every change to an operating system, or any technological device, has the possibility of causing (directly or indirectly) harm to the device. That's common sense.

You're proposing a level of 'hand-holding' that I think is unreasonable. I politely disagree with your opinion.

And I adamantly, yet still politely, disagree with your opinion. You seem like a reasonable person, but you sometimes leap to assumptions such as "demand a new phone" when expect a fair remedy would be more appropriate in describing some other posters' expectations. And asking that Apple provide full disclosure before allowing 4S owners to upgrade (when, now at least, there is a well substantiated possibility that the upgrade will damage the owner's phone and will leave two or more of the essential functions of the phone permanently disabled) is nothing like "remov(ing) all personal responsibility and decision making..."

Only an unflinching, Apple apologist could see what is going on here and think that Apple could not do more to warn 4S customers and, having failed that, remedy the mass failure these customers find their collective phones to be. Can you honestly say that all of the software or hardware engineers could have simply missed this conflict?

TheBoatDoctor wrote:

And I adamantly, yet still politely, disagree with your opinion. You seem like a reasonable person, but you sometimes leap to assumptions such as "demand a new phone" when expect a fair remedy would be more appropriate in describing some other posters' expectations. And asking that Apple provide full disclosure before allowing 4S owners to upgrade (when, now at least, there is a well substantiated possibility that the upgrade will damage the owner's phone and will leave two or more of the essential functions of the phone permanently disabled) is nothing like "remov(ing) all personal responsibility and decision making..."

Only an unflinching, Apple apologist could see what is going on here and think that Apple could not do more to warn 4S customers and, having failed that, remedy the mass failure these customers find their collective phones to be. Can you honestly say that all of the software or hardware engineers could have simply missed this conflict?

Other than requiring that each iOS device user speak to a live representative before upgrading their iOS, and agreeing to a voice recording where the customer states that they have read AND understand the Terms & Conditions, not sure what more you'd expect Apple to do.

The Terms & Conditions of the iOS were presented to everyone prior to those individuals agreeing to the upgrade. It's even in BOLDED ALL CAPS.

TJBUSMC1973 wrote:

Quote:

Other than requiring that each iOS device user speak to a live representative before upgrading their iOS, and agreeing to a voice recording where the customer states that they have read AND understand the Terms & Conditions, not sure what more you'd expect Apple to do.

The Terms & Conditions of the iOS were presented to everyone prior to those individuals agreeing to the upgrade. It's even in BOLDED ALL CAPS.

7.2 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BYAPPLICABLE LAW, USE OF THE iOS SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE iOS SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.

Unquote

Dear TJBUSMC1973, in my line of work I've seen enough fancy legalese to know that the waiver you quoted must go together with FULL DISCLOSURE (in this case, in the form of a prominently placed warning to iPhone 4S owners which must also have been in "BOLDED ALL CAPS"), failing which this text basically says: "We don't know what may go wrong with our product (even if you use it correctly), but if anything does (and it will - remember Murphy's law) it's your responsibility." Now, THAT is license to sell crap. To understand how ludicrous this is you simply have to extend such thinking to, say, cars or food products (again: "If anything goes wrong, it's your responsibility"). If you say there's a safety issue there, I'll parry that safety can be of different kinds. This case is about financial safety.

Now, Apple denies that the new OS has faulty code that prevents devices from working properly; instead Apple seems to be saying that the update ruined (or pushed over the edge, which I believe is the same thing) a faulty wifi chip, so it's a hardware issue. Wait a minute, are they saying they sold me a phone with a substandard chip? Well, the key questions are: Did they know about it? (I certainly didn't - no disclosure there.) Should they have known about it? Should I? So whose responsibility is that?

So the bottomline is, it's not about "hand-holding", it's about ignoring bone fide customers.

Prokhozhy, somehow I am more and more starting to believe that TJBUSMC1973 is actually Apple CEO Tim JBUSM Cook talking....

Mostly since his stand is that Apple clients should take their own responsibility while Apple however doesn't have to take responsibility for what it is clearly responsible for...

Presently I am in Kuala Lumpur for work, and just went to visit the Apple Service Center here. I was told that over the past weeks people come in daily all with exactly the same WIFI issue occurring after the upgrade of iOS 7. The only thing they can tell people is "that it is a defect due to a pre existing condition". Hence, no warranty. The girls at the service center are clearly not very happy with it either, but I was told this is Apple policy they have to follow.

In my over twenty years in IT I have never experienced a situation like this one where the manufacturer would treat it's clients the way Apple right now treats her clients. I still have difficulty believing this.

Apple imho is falling deep...very deep.....

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

........

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

.........

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook

Apple’s CEO

http://www.apple.com/letter-from-tim-cook-on-maps/

_______________________________________________________

Tim, don't keep us waiting to long, the time has come for:

http://www.apple.com/letter-from-tim-cook-on-iphone4s-wifi-victims

________________________________________________________

I just did the 12th restore on my 4S as a new phone (not a restore from backup). Right now wifi is grayed out just as it was from last week - after "upgrading" to iOS 7.0.3. But Maps is working now. Yesterday Maps wouldn't work (when I needed it) and wifi amazingly worked. I got home and wifi was again grayed out. But Maps still didn't work. After my 12th restore this morning Maps now works - or at least is more than a blank screen. I also had my phone locking up on multiple screens, including General Settings.

I am so P.O.'d I could spit venom right now. In addition, the comments from the guy/gal TJBUSMC1973 are repulsive in their own right. The failure of iOS 7 causing these mass hardware failures (if in fact that is the "real" story) is beyond reasonable, and would be deemed so by any reasonable person, and that an agreement to Terms of Service would not stand up beyond legal weasel words.

I wish I had dropped by the closest Apple store (45 miles away) to do a little ranting and demanding. Not because I think Apple will own up to this APPLE problem, not to my or the rest of yours problem, but because I want them to know up front and in person how one lowly customer has screwed himself by daring to upgrade to iOS 7. I waited to upgrade until after iOS 7.01, knowing that the first release can be buggy despite beta testing of the first release. I am an informed techie. I cannot however read Apple's brain, if it has one, as to the danger of actually destroying the hardware on my phone. I have seen OS releases from Apple (anyone remember the Maps debacle - if not see Tim Cook's apology above) that have been huge problems. BUT - it was always possible to fix the problems with subsequent OS releases, i.e. to fix SOFTWARE problems.

It has NEVER been my expectation, in my wildest dreams, that Apple or IBM or Toshiba or anyone else would release an upgrade that destroyed hardware, at least without owning up to it and providing replacements or credits for doing so. It is VERY bad business to not do so.

<Edited By Host>

Dear Apple moderators,

I can clearly see you are reading what we are writing on these pages.

Instead of just removing our messages -which clearly have something to do with our unhappiness with Apple's support- would it not be so much better if you -Apple- would just address these issues we are experiencing?

Why do you read our messages, our frustration, our anger, our despair, and moderate and censor these messages, but why do you NOT SIMPLY ANSWER us and show us that you truly care about your clients!

You read, moderate, censor and stay quiet..... But it becomes more and more clear you -Apple- are fully aware of what is going on.

You have seen so many people asking for an answer, now show you care about your customers:

DON'T JUST MODERATE US. TALK TO US.

Thank you.

<Edited By Host>

Dear Apple moderators,

Thank you for confirming reading my post. :-)

Next step, could you please confirm to me you will do your vest in asking the responsible people within Apple to finally support and answer us on this iPhone 4S wifi issue we are experiencing?

Thank you very much!

do they really care for us ? I was a strong apple brand loyal person for years... I always recommended my relatives and my friends to buy apple products... but unfortunately im experiencing these problems too... and it is so bad to see they didnt do anything about this issue yet....

Do they work on it ?? We need an answer...

Please apple do not disappoint us anymore! we trusted you...

I agree that we agree to update and acknowledge Apple's terms and conditions, but having WiFi and Bluetooth break shouldn't be my responsibility when it was clearly working prior to the update. Apple can have its terms and conditions, but unless there is action taken shortly acknowledging the issue, I fear they have lost a 35 year customer due to MY terms and conditions. It is a matter of principle, and as a person who tries to live that way, I expect others to do the same.

I will be happy to let Apple Feedback know every time I buy a new non-Apple product so they are aware of their lost revenue. I have no issue going to a Linux machine or Android phone even though Apple's products are (or were) superior in most ways. My terms and conditions are controlled by my wallet and my integrity. I feel Apple has lost in in this regard. Never thought I would hear my self say that.