wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Question marked as Top-ranking reply

Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Apr 25, 2014 5:29 AM in response to fromsouth

fromsouth wrote:


If you will find manufacturer, who replaces phones for free after warranty, come back and let us know. I promise to be first, to buy their phones, tablets and everything else. Until then...

Or until Timothy wins his case...


Agreed. No manufacturer repalces smartphones for free after the warranty has expired, not as a general rule. In specific situations, maybe.


If you don't like the terms of the warranty, don't buy the product.

Apr 26, 2014 7:12 AM in response to TJBUSMC1973

This is a wonderful discussion with you guys about smartphones. And warranties. And blame. Transparency? NO. Responsibility? NO. What manufacturer creates it's own IOS and virtually makes it impossible for phone owners/purchasers to avoid upgrades to the phone via the IOS that the company (Apple) created and imposed on the phone owner, knowing that upgrades created problems with three generations of IOS upgrades, without telling customers of the inherent probelms associated with the upgrades because it had NOT made a concerted effort to replace a WiFi chip that can withstand the rigors of APPLE'S Updates. Again, APPLE'S updates.? We are taliking the iPhone 4s (again... see topic). We are talikng, minus our babbling, roughly 64 pages worth of people in this one thread ALONE (do some Googling) that have had worldwide problems upgrading to APPLE'S IOS!!!! It has NOTHING, NOTHING, NOTHING to do with the warranty TJBUSMC1973. I appreciate your research. You have shown APPLE negligence through three (3) upgardes at least when my problem was with only one. fromsouth - I also participated in a class action suit about collusion of e-book publishers price setting that took 10 years. I got a check for $ 0.78 last month. But we were RIGHT. Apple would rather pay attorneys than face up to customers apparently. Must be cheaper to lose face than admit wrong doing. So keep drinking the Kool Aid. I liked the Apple poduct. I used it daily until it failed. I now have major reservations unless APPLE develops a bit of backbone and integrirty.


<Edited By Host>

Apr 25, 2014 8:29 AM in response to Timothy Rock

Timothy Rock wrote:


This is a wonderful discussion with you guys about smartphones. And warranties. And blame. Transparency? NO. Responsibility? NO. What manufacturer creates it's own IOS and virtually makes it impossible for phone owners/purchasers to avoid upgrades to the phone via the IOS that the company (Apple) created and imposed on the phone owner, knowing that upgrades created problems with three generations of IOS upgrades, without telling customers of the inherent probelms associated with the upgrades because it had NOT made a concerted effort to replace a WiFi chip that can withstand the rigors of APPLE'S Updates. Again, APPLE'S updates.? We are taliking the iPhone 4s (again... see topic). We are talikng, minus our babbling, roughly 64 pages worth of people in this one thread ALONE (do some Googling) that have had worldwide problems upgrading to APPLE'S IOS!!!! It has NOTHING, NOTHING, NOTHING to do with the warranty TJBUSMC1973 , you redundant forum presence. I appreciate your research. You have shown APPLE negligence through three (3) upgardes at least when my problem was with only one. fromsouth - I also participated in a class action suit about collusion of e-book publishers price setting that took 10 years. I got a check for $ 0.78 last month. But we were RIGHT. Apple would rather pay attorneys than face up to customers apparently. Must be cheaper to lose face than admit wrong doing. So keep drinking the Kool Aid. I liked the Apple poduct. I used it daily until it failed. I now have major reservations unless APPLE develops a bit of backbone and integrirty. Take your warranty babble and stuff it where the sun don't shine.


Aw, you're so sweet!

So, you got a $0.78 check from your last class action lawsuit.

Please, keep us up to date on the progess of your current class action lawsuit.


Read what I wrote. I, personally, think that Apple should do more. But, I agreed to the terms of the warranty when I purchased it. And so did you!


You're wanting to change the deal after it's been agreed upon. l think the last guy I heard of wanting to do that was kind of a jerk. Lord of the Sith and all that.


Lando Calrissian: You said they'd be left at the city under my supervision.

Darth Vader: I am altering the deal. Pray I don't alter it any further.


See? Only villians try to alter the deal after it's been agreed upon. Shame on you

Apr 25, 2014 8:27 AM in response to Timothy Rock

Timothy Rock wrote:fromsouth - I also participated in a class action suit about collusion of e-book publishers price setting that took 10 years. I got a check for $ 0.78 last month. But we were RIGHT. Apple would rather pay attorneys than face up to customers apparently. Must be cheaper to lose face than admit wrong doing. So keep drinking the Kool Aid. I liked the Apple poduct. I used it daily until it failed. I now have major reservations unless APPLE develops a bit of backbone and integrirty. Take your warranty babble and stuff it where the sun don't shine.

I actually was under impression, that Apple settled that one to avoid court costs. Never admitting the guilt. But congrats on 78 cents. So where do we go from Apple? Who is going to replace our stuff after warranty?

Apr 25, 2014 8:30 AM in response to fromsouth

fromsouth wrote:


I actually was under impression, that Apple settled that one to avoid court costs. Never admitting the guilt. But congrats on 78 cents. So where do we go from Apple? Who is going to replace our stuff after warranty?


You are the one responsible for replacing your out of warranty device.

You can always try using the script that I provided to try to convince Apple to grant you an out-of-warranty exception, and I wish you the best of luck on that.

Apr 25, 2014 4:31 PM in response to fromsouth

It was not a class action lawsuit against Apple. It was price-fixing against some e-book publishers,as I stated. Nowhere here is anyone discussing warranty except you and TJBUSMC1973. That is because the problem stems from an IOS that, as TJBUSMC1973 so aptly verifies, has consistently and constantly damaged a consumer's product. Apple is obviously aware and made no effort to fix this manufacturing flaw while continuing to sell a flawed product. Apple also continuosly urged people to upgrade to new IOS develped by APPLE! You guys are constantly and consistently missing the point. No one is asking for a warranty replacement. People here want Apple to own up and admit it has sold a flawed product and do whatever necessary to give relief to its customers so that the phones work as advertised. The posts here echo the frustration of the Apple customers who have invested a bunch of money for a useless product rendered useless by the Apple IOS install. And your response is always "it is covered under the warranty". OK, go work at the Genuis Bar becaise that is also the response there. But unless you actually have a solution to the topic "wifi doesn't work with IOS 7" I think your warranty drivel has run it's course and you can go input some other forum.

Apr 26, 2014 12:26 AM in response to Timothy Rock

I also wish he would stop banging on about the warranty. My phone was covered for two years under EU law, except when the store sent it off to be repaired, the apple repair center claimed that it was ineligible as the phone had been opened by someone! I bought it brand new and never opened it myself (in which case it must have been them). Blatant lies to avoid repairing or replacing the device! It's also hard to prove the phone wasn't opened when they have just opened it. So the warranty hardly counts for much!

Apr 26, 2014 3:11 AM in response to Fede23

Last Thursday my wifi connection started to get issues for the third time. Luckally I have a two year warranty. I bougt my white iPhone 4s 32 GB in October '12, and in December '13, I encounered my first wifi issue with the greyed out wifi, and no bluetooth, after upgrading iOS. A part was replaced (I don't know which one) and it was sent back to me. It worked fine until march '14. After upgrading the iOS, a few days later the same issues started again. But this time only wifi was affected. I still had bluetooth.


Again my iPhone was repaird by replacing a part (I still don't know what part). And it worked fine until last Thursday.


As with the second issues, my wifi connection was irragular, and my iPhone frooze trying to go throught the menu in order to switch off and on the wifi connection. For about 20 to 30 seconds I only had a blank screen, and then the wifi menu appeared. This time however, I didn't upgrade to iOS 7.1.1 yet.


I'm sending back to the shop where I bought my iPhone. I hope they will replace it this time.

Apr 26, 2014 6:10 AM in response to Timothy Rock

Timothy Rock wrote:


It was not a class action lawsuit against Apple. It was price-fixing against some e-book publishers,as I stated. Nowhere here is anyone discussing warranty except you and TJBUSMC1973. That is because the problem stems from an IOS that, as TJBUSMC1973 so aptly verifies, has consistently and constantly damaged a consumer's product. Apple is obviously aware and made no effort to fix this manufacturing flaw while continuing to sell a flawed product. Apple also continuosly urged people to upgrade to new IOS develped by APPLE! You guys are constantly and consistently missing the point. No one is asking for a warranty replacement. People here want Apple to own up and admit it has sold a flawed product and do whatever necessary to give relief to its customers so that the phones work as advertised. The posts here echo the frustration of the Apple customers who have invested a bunch of money for a useless product rendered useless by the Apple IOS install. And your response is always "it is covered under the warranty". OK, go work at the Genuis Bar becaise that is also the response there. But unless you actually have a solution to the topic "wifi doesn't work with IOS 7" I think your warranty drivel has run it's course and you can go input some other forum.

I am really sorry, I didn't realize that warranty is not discussed here, can you please give me a list of topics that can be discussed?

Apr 26, 2014 6:22 AM in response to Knarfield

Same here on my 4s. First I updated to 7.1.1 via wifi, and thewifi started to fail occasionally: small phone freezes, and the screen when black.

Then I restored the firmware via iTunes, 7.1.1, and afterthis, thewifi worked for about an hour. Now whenever I turn the wifi on, everything freezes,and a reset with both buttons is inevitable.


Heeeeeeelp!

Apr 27, 2014 5:04 AM in response to fromsouth

Ah, you mean the fact that speculation on Apple policies are not an allowed topic of discussion for this forum? Yeah, I'm thinking the same thing.


THis forum is for discussing technical resolutions, and staying within Apple policies. If someone wants to rant about what Apple should do, this isn't the forum for that.


Technical solutions.


That's what this forum is for.


Debating on whether or not Apple should change their policies is not what this forum is for.


If you want a technical solution, read what's already been written, or post a technical question.


Otherwise, find a different forum.

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wifi doesn't work with IOS 7

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