wifi doesn't work with IOS 7
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
fromsouth wrote:
Kennynes wrote:
I would like to test it on an older iOS like I used to be able to before iOS 7. I would just really like a way to find closure for this subject for everyone experiencing it.
https://discussions.apple.com/thread/4313031
Is that closure enough for you?
🙂 Yeah that works. I didn't realize it was an issue for an older iOS. Still stinks though! Thanks!
Well the same thing happened to me. I updated to IOS 7.1, and right after, no wi-fi. I went to the "genius" bar and the guy gave me some BS that this was not the update but that the problem was going to happen but their new update identified it.
After reading numerous threads about 4S problems with wi-fi, I was not expecting much. I didn't make a stink but I demanded that if I was not given a replacement handset, there was no way I would stay with a company that doesn't stand behind its products. The phone was a couple of weeks outside of warranty (my 2nd 4S as the first one broke too). So I purchased a NEXUS 5 yesterday as a better solution and will see how something new works. Most of my tech geek friends are andriod users which leads me to believe the cult of mac is quickly dying.
Ok, I tried the freezer and it worked for a little bit, then I have to put it back in and do it again..pain in the ***! This is also a replacement 4s. Disgusted too.. My plan is up on march 28, and I wanted to wait for the 6 to come out..I don't know what to do..I found that the Genius Bar will not help.. U have to call tech support to get a replacement.. They set up an appt with my apple store for another 4s..I love my apple products, or I did!
I am completely give up for the this issue.
It's over six month tracking regularly this thread from Sep. 2013.
I couldn't use wifi through my 4s from Sep. 2013 with iOS 7.
Still many people comes this thread, but saying same things over and over.
I am confidient there will be no apology or resolution from Apple at all.
A little shame, as a Korean, quite familiar this kind of tyranny from government and Samsung.
I have no other choice, I would go buy 5s.
I have been having the same problem, went from wifi on and off to couldn't connect to wifi, didn't recognise net work to completely grey out. I paid three visits to apple store, did all steps people said above, they didn't find the problem, didn't admit it's because of their latest update software, and they told me to BUY a new phone. ....Great service!!!
Wonho, dont listen to the Apple advocates. I have inside knowledge that not only is it simply an IOS issue that is misreading the chip temperature, but that they knew about this. There is a class action suit being started because of this. Have you tried my video here?
http://www.youtube.com/watch?v=mK5Piz5XZVg
Excellent and mutually beneficial decision can be archived by reading that thread. People who expect Apple to cover phone replacement costs way beyond warranty can start by voting with their money to transition to other brands. Applle employees will get a benefit of working with customers with relatively "reasonable" expectations. After all some customers may realize that Apple was not that bad and some employees may realize that their job was lost due to customers leave. Plus IMHO why would anyone after trial of Android phone go back to Apple?
Timothy Rock wrote:
TJBUSMC1973 is dillusional and has been since this thread started. I think he/she is an Apple employee.
At least I identify myself.
chauvn... you got screwed.
Nope, not an Apple employee. Just someone that has decades of experience with troubleshooting electronics and software/hardware issues, and also has some common sense and the ability to use logic.
If the operating system was the root cause, then all devices running the same operating system would have the same issue. Since this is not the case, the root cause must be something else.
This is called deductive logic.
The WIFI on my iPhone 4s died after a year and two months of purchasing it when I upgraded to ios 7.04 in November. Apple were no use, as everyone else has already shared on here, but they did suggest I take it to the shop I bought it from as consumers have a two year warranty in the EU by law (5 years in the UK). The reseller I bought it from said I was covered and they would send it off to be repaired. I thought I might be in luck until they phoned me two days later saying it wasn't valid as the phone had already been opened!! I never opened it, I bought it (brand new) in a sealed box so that only leaves the official Apple repair center. Go figure. Quite unbelievable!! Adding insult to injury.
Let me repost it for you buddy, That will show you another bunch of opinionated people saying same things about ios 6. If you review that other thread carefully, you will find one of the old timers posting same threads with ios 3, 4 and 5. But your opinion is very important to you - you welcome to stay with it. If your claim had a little basis Apple by now would give up and give something to people with problems without admission of guilt. Just like they gave out 29 dollars (probably cost them 19 cents to make) to people with pseudo reception problems of iphone 4. Or just like they refund money purchased by kids-30 bucks worth of software per person(Those people must have purchased thousands and already have refunds for long time) who can prove that their kids did that. And I know I am Apple employee just cause you want to label people with other opinions (I wish I was making as much as them guys).
Kennynes wrote:
I would like to test it on an older iOS like I used to be able to before iOS 7. I would just really like a way to find closure for this subject for everyone experiencing it.
https://discussions.apple.com/thread/4313031
Is that closure enough for you?
What do you mean it can't be both? It is that exact combination.
I stated that Apple was loathe to admit it's error in rolling out a less than tested IOS due to a premature commitment it made to stockholders.
And now it will say this officially? Where's your logical deduction?
On the 66 pages on this single thread alone the complaints come from around the world. Read.
Keep drinking Kool Aid Mr. Logic.
Keep living in Dreamland.
To good ol' fromsouth, you proved that Apple does indeed respond to lawsuits. That's about it. You are wlecome to your opinion. It is just wrong. Apple won't "give up" unless its hand is forced. I am sure Apple is taking applications. Go for it.
TJBUSMC1973 - Well this discussion is about IOS 7 and it is the only IOS I have personally had a problem with. However, by your own admission, this has been an ongoing problem that Apple is obviously aware for quite a while. Yet it makes no effort to replace a WiFi chip that can withstand the rigors of APPLE'S Updates. Again, APPLE'S updates. Did Apple warn anyone that updating an iPhone may cause these heat and WiFiu problems? **** no. Yet you continue to maintain that Apple is not at fault at all and is, indeed, a generous benefactor by offering $200 fixes to $600 phones that the Apple IOS update caused the $600 phone chip to overheat.
A known problem not fixed in three updates and it's is the buyer's problem? Well, yes it is because Apple accepts no responsibility for costing Apple phone owners a bunch of money and headaches. But heat isn't the problem. Apple's lack of transparency and Apple's inaction are the problems.
Keep drinking the Kool Aid.
Timothy Rock wrote:
There are already some class action suits being formed. I have signed on to one. I have no desire to work at Apple if the company's investor-first as opposed to customer-first attitude prevails.
How is the class action going?
Not to worry. My husband has now defected to Samsung, having been told by a "genius" that it was a hardware issue and he'd need to buy a new phone (out of warranty; insurance doesn't cover; yada-yada-yada).
I'm due an upgrade but even though my phone works right now, how long for? And, despite several upgrades of iPhone/iTunes, I still can't sync music from iMac to iPhone (it's all apple after all?!).
Apple seriously need to get their act together.
wifi doesn't work with IOS 7