Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
this not havin wifi ******** is ****** me the **** off apple need to fix this asap lazyass mother ******* prob layin down chillin not worring bout this situation ****** **** SUCKERS FIX THIS ****!!!!!!!!!
This is terrible.
I travelled to many countries. Guess what? I can not use internet at all. Wifi not working and only way to use internet is to buy a sim card. This is ridiculous. Only 1 useful thing with this phone is camera.
Phone is useless without internet. And i won't buy a new iphone if i can't make sure that apple take care of old iphone users well.
I can only see that apple ignore old iphone users, if i buy a new iphone and eventually become an old iphone, this kind of problem will happen again. Not worthy paying higher. I'm not a fool.
You will continue to lose your customer more and more. Apple is going down. Since tim cook era, apple *****.
Iphone4s ios7.0.4
Can some1 Help me, since I have updated my iOs 6 to 7.4 my wifi switch becamed grey, and actually i cannot use Wifi, and There is no Apple store in my coutry (Mauritius) But only authorized shops, but still they do not offer assistance, to their customer without warranty. Can some1 please give me an help, i ca not buy another phone, they are expensive here, and actually I have made a lot of research about this bug, and follow all kind of advice, from updating system from Itunes, updates iTunes, reset the network, put the phone on DFU mode, still nothing, i have an iPad and everything is ok I use Wifi connection and 3G connection is expensive. SO please could some1 help me, and yes i cannot put my iPhone in a freeze, it not under guarantee. thanks in advance
Just to add more weight to this issue, I have been using a 4s for two years with no problem but after upgrading to ios7 I had the same wifi grey out issue. I took the phone to my local Apple store and after diagnosis they said that the antenna was broken and the phone needed replacing.
I did this and after a week of using my new 4s the very same issue has occurred whilst downloading Apps from the Apps Store - has anyone else experienced greeting out whilst downloading Apps as I seem to recall that this caused the problem with my original iPhone as well?
I have tried doing all of the suggested fixes mentioned in this discussion thread to no avail. As this is my business phone this issue is a both costly, time consuming and extremely frustrating for me. I now have to wait until the New Year before I can get into an Apple Store to see what they say this time!
Exact same problem, i have three iphone 4 thankfully i only one managed to upgrade its self to ios 7.0.4 and the wifi button greys out. when i do a restore as new phone the wifi works for about 5 minutes before the phone switched it self off for about 10 minutes when it comes back on the wifi is grey out,
This is not the first time apple updates have caused un fixable hardware problems and i have been using apple products long enough to suspect that this is an apple tactic to get people to spend more money with apple to replace apple products. Not happy here...
do not upgrade ios !!! if it aint broke dont fix it
next phone will be an Samsung or some thing similar
now where did i put my other jail broken phones that still work...
There is a Facebook page that might give you technical ideas (https://www.facebook.com/groups/324659107636115/?bookmark_t=group).
Also try these websites:
http://www.change.org/petitions/apple-inc-timothy-donald-tim-cook-fix-or-replace -iphone-5-s-with-the-bad-apple-wi-fi-chip
http://www.change.org/en-CA/petitions/replace-all-broken-iphone-s-caused-by-ios- 7-destroying-wifi-chip
http://www.change.org/petitions/apple-inc-release-an-explanation-on-the-ongoing- iphone-wifi-problems
Has anyone who's phone was within the one year warranty had their phone replaced free? The wifi thing happened to me a year and two months after buying the phone (4s). What I hadn't realized is that people in the EU seem to be automatically covered for an extra year, asides from the one year Apple warranty. is that right? Has anyone successfully replaced the phone for free under warranty?
http://www.apple.com/uk/legal/statutory-warranty/
All of these refrigerator and heat fixes are silly. Are people going to do this every time thay want WiFi? What do you do if you are at a bar... ask to put the phone in the beer chiller? Apple just has to own up to the fact they screwed up and created an IOS that damages iPhones at the customer's expense. Until they do that, everyone is just plain screwed over.😠
@BillGalacticHero - same was my case. With just 7 days left in warranty, Apple replaced my 4S with a new one. It came with 7.0.2 installed. Is it safe to upgrade to 7.0.4 ? I do not want to get into 'WiFi greyed out' issue once again. Anyone has tried upgrading the replacement phone to the latest version of iOS?
Thanks
what the hack Apple ? i have the same problems guys and customer support is just not there ?
i tried everything but i suppose that you already know the answer to that
i hope that that’s not a trick From Apple to make more people to get theirs latest and greatest iPhone’s !
APPLE FIX YOUR MESS
TJBUSMC1973 you constantly and consistently miss the entire point of this whole discussion. Apple released a faulty IOS. It will not accept responsibility for the problems this blunder has caused its customers. It is not a warranty issue and never was. It is matter of Apple owning up to its mistake and making it right with the customer regardless of whether it ruined a warranteed phone or iPad or a non-warranteed phone/iPad. The release of this IOS was premature based on profitability promiese it made to stockholders. And because it doesn't want to take any more of a hit, it won't admit it has ruined the phones of many customers and only in rare cases will it make it 100% right with a full and complete repair or replacement. Get off your warranty speel. You're way off base in this discussion.
This Wi-Fi chip failing issue is nuts. I just finished chatting with some support guy and he really didn't seem to think it was an issue. Maybe I was too nice about it but he said that Apple sells billions of devices worldwide and this is hardly an epidemic. So I guess Apple really isn't worried about their products failing.
I wasn't trying to sound like I was complaining. Just disapppointed really. I understand that just because they are Apple they aren't subject to treating their customers with expired warranties any differently than any other tech company. I just really would like a way to prove this issue one way or the other once and for all. I would like a way to test my device to see if it truly has faulty hardware. I would like to test it on an older iOS like I used to be able to before iOS 7. I would just really like a way to find closure for this subject for everyone experiencing it.
Kennynes wrote:
I would like to test it on an older iOS like I used to be able to before iOS 7. I would just really like a way to find closure for this subject for everyone experiencing it.
https://discussions.apple.com/thread/4313031
Is that closure enough for you?
wifi doesn't work with IOS 7
