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wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

Top-ranking reply

Pan à l'huile

Level 1

0 points

Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:

I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.

It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!

Hope it helps!

I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.

Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.

Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:

iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.

I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.

The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.

To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.

I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.

At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.

I must admit I've been pleasantly surprised about the outcome of this issue.

For those not having luck at an AppleStore, I suggest you try this.

Thanks to Tommeucanyellas for bringing this solution out.

Pan

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1,011 replies

Dec 2, 2013 8:32 AM in response to mrkencn

Exactly my feelings! I refuse to be forced to upgrade another iphone before I should have needed to ... I explained my situation to Apple and they just ignored me ... I explained it to Samsung and they gave me a new Galaxy S4 for the upgrade price and I LOVE THIS PHONE!! I have had it for a month now and wish I would have switched a long time ago. SOOOOOO, thanks Apple for killing my dedication to your company. One phone down and three more Apple phones, two iPods and 2 iMacs soon to be replaced .... I was just getting ready to buy two new laptops when this occurred ... bye Apple..

Dec 2, 2013 5:17 PM in response to sn_eye_per

The phone you mentioned above is only $199 to begin with for a 16 g which you can add another 64g sd card to and replace the battery if needed....unlike others. You know what I'm getting at. I can't mention names because I am on the soon to be booted from the boards list.

Dec 2, 2013 10:45 PM in response to mariusignorello

mariusignorello wrote:

If you have a free developer account (signing up is free), you may file a bug report. If you have a paid iOS developer membership, head over there and see what is available to you

And this does what to get an iPhone working properly again?

Dec 2, 2013 10:47 PM in response to mariusignorello

mariusignorello wrote:

Let's stay on topic, only Apple products are to be mentioned here.

OK, here's an Apple topic. A month ago, I spent 2 hours on the phone with "customer support" talking to various individuals and the last guy I talked to agreed to exchange my phone, which had overheated and stopped all functioning after 2 days of being updated to IOS 7. I am working out in the Pacific, but he refused to give me a shipping address for repair. So I had to send it my US home where they sent a prepaid box. The iPhone was put into the box and sent off. A week later, the iPhone is returned. It was then mailed back to me. The whole process took a bit less than a month. I opened the box and the phone wasn't touched. There was no note or invoice inside. Nothing. I looked on my online report and it says they are waiting to receive my phone. They obviously got it as they sent it back in new wrapping and a new box. I had also "updated" my iPad Mini a month ago. Now the WiFi doesn't work on the MIni. I have tried all the standard fixes. Nothing. So I have no phone, a dysfunctional iPad Mini, a chance to look forward to more hours with a "customer service" rep, products from a company who could care less about customer support or public relations and I am out the money I paid for the iPhone with no avenue of recovery short of small claims court because the US doesn't have consumer protection laws like Europe does. How's that for on topic? Actually, vaoprtrials, tell me more about the Samsung Galaxy line. I would welcome hearing about a product that works and a company that stands behind it.

Dec 2, 2013 11:02 PM in response to Timothy Rock

Actually, vaportrials, tell me more about the Samsung Galaxy line. I would welcome hearing about a product that works and a company that stands behind it.

That's what my wife got after Apple refused to do anything...so far. I am tempted to bring my 4s up to 7.0.4 and take video of the who process just to see what happens. Sacrificial iphone! Of course I will be without a phone also. I'm thinking about it though.

mongi01

Level 1

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Dec 2, 2013 11:32 PM in response to Fede23

Actually that other company mentioned has taken over $10000 of my hard earned money for products that failed/did not do as expected so there out of the question for me! the problem is I talked my family into Apple products because of the quality and such and depending the outcome of this will mean I will seriously have to look at another company. I am happy to pay the price for Apple products but the company really needs to listen to their customers and admit there's a problem when there is clearly one.

Dec 3, 2013 11:04 AM in response to mariusignorello

mariusignorello wrote:

Waiting for a new version is your only option.

The phone is a brick. What good is a new version? And you are right, the Apple complaint department actually never opened. It is the Apple Denial Department we deal with.

mongi01

Level 1

0 points

Dec 3, 2013 3:09 PM in response to Fede23

Ok just off the phone to Apple support and looks like they will replace my ipad as Australia has 2 year warranty, so i may of been a bit hash but I still understand there is a lot of people not so lucky and hope Apple learns from this.

Dec 6, 2013 10:00 AM in response to Fede23

Here is the problem with this: people are complaining too much. If you are patient, Apple will fix these issues. Nobody forced you to uldate to iOS 7, so Apple is not to blame here. Now we know why they keep the developer forums separated from the regular ones.

Dec 6, 2013 10:32 AM in response to mariusignorello

yes but at which limit have to be a patient? is there such effciency to getting down..

i still have problem with wifi,option is shows in ios 7.0.4 but toggle cant be turn it on/off it just high lighted only...

say what should i have to do to solve this problem??

Dec 6, 2013 11:00 AM in response to fkoehn

fkoehn wrote:

Well, should that be true they owe me EUR 199,-- for the replacement 4S they made me buy because "the chip was broken already before the update".

Actually, it's because you were out of warranty, or there was damage to the device. If you had been within your warranty time frame, without any user damage to the device, then it's a free repalcement. Let's keep things honest here.

Dec 6, 2013 12:08 PM in response to TJBUSMC1973

TJBUSMC1973 wrote:

BillGalacticHero wrote:

Agreed. It is very unlikely there is going to be a software solution since Apple has already hard sold this issue as hardware failures and forced people to buy replacements. At best, they may come up with a patch to keep more phones from dieing,

I'm curious how anyone was 'forced' into anything.

Bullies can always find a reason to start a fight. Well done TJBUSMC1973.

Dec 6, 2013 12:10 PM in response to fkoehn

Yes, I didn't choose the optimal word 😀 We certainly had the option to continue using the factory defective phones with a fraction of their stated capability, or as others did, switch to another phone. [I was in warranty, so got no arguments from Apple, but am still pretty unhappy at how it looks like I would have been treated if the failure appeared 11 days later.]

Oubs

Level 1

0 points

Dec 9, 2013 7:37 PM in response to Fede23

I am having the exact same problem with my iPhone 4 and considering I just bought a new iPhone 5s I am not optimistic. I have 10 days to return my phone and at this rate I'm beyond annoyed with the quality of Apple products and their lack of progression and will be making the switch. Thanks apple, you just lost a loyal customer. JOBS I Miss U!

Pol.G

Level 1

0 points

Dec 13, 2013 1:59 PM in response to Fede23

Today in the morning i got my refurbished 4s on ios 7.0.2 after sending my broken one(for power button)..and when i went home i put it to update to the latest version of ios and suddenly the wifi greyd..

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wifi doesn't work with IOS 7