Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
Yea, great solution if you live near an Apple store and live in Europe with European consumer law backing you up and have time to waste going through the Apple maze. The company needs to admit the problem and create and announce it has an avenue for replacement for all affected users worldwide.
Same here in Greece..
We don't have an official Apple Store here so the Service business is handled by the 3 mobile companies.. Wind, Cosmote, Vodafone...
I send the Iphone4s in the Service department and returned it with a moisture problem.. It is this special kind of moisture that only affects the wi-fi chip, while leaving every other phone function intact..
They asked 210 euros as repariment fee!
Instead of the 210 they are about to get a nice, well documented query from the local consumer protection agency.
Nice going there Apple!
Do you honestly think that anyone (besides those facing severe mental disorders), will ever again trust another IOS donwload?
Do you honestly think that I (and many hundreds of thousands globally) will EVER buy another Apple product after this ordeal?
Guarantee or no Guarantee, admitting or not, shoving the head in the sand or not, paying or not paying for a replacement..
DO YOU REALLY BELIEVE YOU WANT BE AFFECTED BY ALL THIS??
Already switched to another mobile company and certainly another phone... Enough with the i-klain-main overexpensive BS, you are selling...
Will come back with the results of the consumer protection query...
The visibility of the iOS update issues has hit the funnies. See today's (Nov 23rd - Seattle Times) comic strip - "Zits" by Jerry Scott and Jim Borgman:
Alternative dude: "I am holding the most amazingly sophisticated piece of technology in the world." holding a smartphone in his hand
Next panel same dude: "No, wait.... NOW I'm holding... NO,WAIT.... hand on a sec...
Next panel same dude: "NOW I'm.... Oh, shoot...."
Lead teenage character - under his breathe: "iOS updates are murder."
The suspicion is, of course, that one of the authors/drawers has just had an iOS 7 "event" of some sort.
My iPad2 wifi worked after initial download of ios7 but now only functions if I'm in the same room as my router. it worked fine inside the Apple store, therefore the genius bar could not diagnose it (and of course had "never heard of this problem"). Gave me a free Apple Care call and naturally they had never heard this complaint before either. Despite the store employee telling me full diagnostics would be run nothing of the kind happened. Apple Care told me to contact Comcast and have them update firmware on my router. Even as a non-technical person that didnt sound right to me but I called Comcast anyway and of course sounded like an idiot.
Oh, also in the Apple store I asked why photos disappear on my iPhone (also ios7) as soon as I take them. That got a shoulder shrug and a vague response about data corruption and guess what - they can't fix it!
Like everyone else on these threads I've been an Apple booster until this ios7 fiasco and the refusal of Apple to even acknowledge the problem. I'm asking for a Surface for Christmas.
So right now my wife's has no wif and I am stuck at 7.0.2...so what do I do now, leave it or update it? Am I stuck at 7.0.2 forever in fear that I will loose my wifi and battery life? What about those who have a 4s and don't update to ios7? How long does the phone survive with all the apps set up for and designed ios7...not 6?
this is my first post here, never intended to post but i'm very very desperate. I shouldn't have updated my iPhone to iOS 7. I really regret doing that because the wifi was working fine before the update. **** it! but i'd decided to go through with the update because they wouldn't let me install the latest version of whatsapp unless i had the latest iOS version (now seriously, I don't get why). and now that i've updated the phone it's been frustrating me to no end because it can't detect my home's wifi network at all, even though I'm able to switch wifi on/off (the button isn't greyed out). i've tried resetting network settings with airplane mode both on/off, and resetting factory settings as well SIM card in/out - loads of times at that. doesn't help. when I turned on personal hotspot on my other iPhone (still working beautifully iOS 6.1.3) the doomed iphone lol couldn't even detect this network.
the phone's virtually useless. maybe I should try the hair dryer/freezing method sometime because I'm really desperate and sad :'( this whole thing is just wasting my time. i want to be given the option to easily downgrade the phone back to iOS 6 too :( this phone is just going to rot somewhere until apple comes up w another update to rectify this problem, it's obviously not a hardware problem.
it ***** because i bought this for my mum so that we could whatsapp each other and she could use facebook, but now she has to wait again and it hurts me. I don't know. apple, please. i have 3 iphones with me now, the third one is dead too because it keeps seeing my home wifi network's password as incorrect even though it works perfectly on my primary iphone. i don't know how to fix that too :( silly wifi issues. I can't afford to buy a new phone and have these issues arise again just because of a bug in the update. apple please do something for the many helpless customers out there who are facing the same problem. I wonder whether you'll listen to us. :'(((
Hey vaportrails2002,
I have the 4S and my wifi has not been working since updating my iOS to 7.0.2 then 7.0.3 and now 7.0.4. I've been searching high and low for answers or ways to help since I'm not under warranty any longer. I found this link and figured "why not" and IT WORKED!!!!! after the second time. My wifi is now working properly but for how long, only time will tell.
Hope this helps.
http://www.iphoneincanada.ca/how-to/fix-wifi-greyed-out-iphone4s-ios7/
anyone4twos wrote:
Hey vaportrails2002,
I have the 4S and my wifi has not been working since updating my iOS to 7.0.2 then 7.0.3 and now 7.0.4. I've been searching high and low for answers or ways to help since I'm not under warranty any longer. I found this link and figured "why not" and IT WORKED!!!!! after the second time. My wifi is now working properly but for how long, only time will tell.
Hope this helps.
http://www.iphoneincanada.ca/how-to/fix-wifi-greyed-out-iphone4s-ios7/
Is it broke yet?
i hv like this problem
frist time to ios7
I was like a fool
i can't connect to wifi ...
but for now, i hving this problem everyday . I use to have this
Solving tips: Keep Calm, Wait for auto connect , don't touch to the screen, even the network is familiar wait for auto connect,
now i'm fine with that problem
It Works so much 🙂
I have the exact same issue... though it appeared out of nowhere. Been working with iOS7 fine for a couple of weeks... and then wifi and bluetooth just decided to stop working. ***?
If you would ask me.... this stinks of "planned failure"... a method a lot of companies use to make previously bought devices useless after a predefined time and force people to buy a new one... in short: it's a method to make money. And it's highly illegal!
so apple: react to this! fix it!
I have the same issue on Iphone 5. After IOS 7.04 was installed my Wifi conection startd to fail and the wifi and bt stop working. I did a lot of things, hard reset, IOS reinstall, hair dryier, freezer and nothing works. I'm waiting for the new IOS version. Let's see what happens..
iphone4 (ios7) Wifi not searching.
I tried all these steps.
1. Reset Network Settings (with or without turning on airplane mode).
2. Remove apostrophe from name.
3. Did hard reset also.
4. restore with itunes.
5. update firmware of router.
Still bad luck. My iphone4 catch signals only when i'm very near to the router. And i cant contact apple centre b/c i'm from pak.
What to do? Please help me. I'm really fed up from this situation. -_____-
Still no Wifi after upgrading to IOS 7
I tried everything suggested here and all over the Internet, spent about 3 days on this if I combine all the hours I put into this and nothing, I still don't have wifi on my wife's iPhone 4, walked over to the Apple store and I was told that my solution was to buy a new iPhone, since mine is already out of warranty. Really?
Those people here trying to justify Apple wont' help on these matters, they did something wrong and have to fix it, they obviously need to do a lot of work when it comes to pushing out updates to their users for both IO's and OS X. their process still needs a long way to match Microsoft's patch tuesday. I hope they come out clean on this one, otherwise they will loose my trust on them. A good product is not only having good design.
Just to keep the numbers up my GF ipad 3gen failed a couple of days ago with the no wifi thing but will sometimes connect to my iphone's hotspot for a short time but have noticed a speed issue and range issue in the short time it works. I have tried most of the ideas suggested, as a Apple family we have several ipads and a lot of iphones but I also feel they will be the last Apple products we purchase.
PS: I would like to add we were waiting with cash ready to purchase 3 iphone 6's outrite when released next year.
This is pathetic. Charge premium for your product and get free Q&A work from your Customers. I have never witnessed so many trial and error troubleshooting in my life. This is technology, not magic. Here's how to solve most Apple issues: PUT IT IN YOUR FREEZER!!! ??? OMG.
1. Disable the service.
2. Click your heels three times while chanting "Apple is the best!" (you have to do it with passion, otherwise it won't work).
3. Re-enable the service.
If that doesn't fix it, try another possible fix:
1. Disable the service.
2. Change all your computing devices to Apple requirements, regardless... DO IT, DO IT NOW!
3. Reset your Apple device to factory condition (imagine if we had to do that with computers and laptops everytime there was an issue).
4. DO NOT CUSTOMIZE the device in any way as it may render it nonfunctional. As long as it stays in "factory condition" it will most likely work... almost.
If that doesn't work, then change everything to NEW Apple products being careful to follow #4 above.
Pffft... Doubtful if this post will survive the infamous Apple Community Message Board Gestapo (or iACMBG).
BTW - on a serious note - I just told my CEO to just "deal with it" to his iOS7 issue because there is no real fix for it. He will just have to let his device retry over and over and over until the stars line up or something magical that makes it work or put it in the freezer or whatever LOL.
wifi doesn't work with IOS 7
