wifi doesn't work with IOS 7
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
On the pathological way Apple deals with its customers
http://lessig.tumblr.com/post/65697513808/on-the-pathological-way-apple-deals-wi th-its-customers
Hello APPLE. Im still have problems with Greyout Wifi on 4s?
Want to come out of the closet and speak the truth? I have no warranty! I bought from a friend so this friend could buy a iphone 5. But now your OS systems crashes and destorys wifi? Seriously?
LOL! How cute.
"This update requires a Wi-Fi network connection to download."
While I'm sure we can download through iTunes - I found this to be just a tad bit ironic. I'll post back once I am able to get back to my workstation to install and test.
That's all well and good. I don't live anywhere near an Apple store, however. But the major problem here is that Apple is not acknowledging a problem and providing ways to solve it for an expensive device. If they are confronted with the problem, like meeting a customer face-to-face at one of their stores, then they respond with a fix. Otherwise, THEIR update is the CUSTOMER'S problem. Truly poor business.
I like this guy's take:
On the pathological way Apple deals with its customers
http://lessig.tumblr.com/post/65697513808/on-the-pathological-way-apple-deals-wi th-its-customers
Same f..ing problem. After the updates (all of them) wifi still grayed out and won't turn on. The phone eats through the battery in a matter of hours and it is getting really hot when I use it. is there really no solution to this? I have tried all of the suggestions mentioned in prior posts.
Nothing has changed after the update to iOS 7.0.4, wifi is still out. And they still don't admit their fault. I wonder if Apple knows that its "head-in-the-sand" posture exposes at least one other vital part of its anatomy to attack by other birds lurking in the market jungle which have both their eyes ABOVE the ground? 😠 Pride cometh before a fall... Just a reminder for those in Apple who think this thing will just go away, and they will just wait it out... No way, Jose... There is no company so big that it cannot be brought down by its own arrogance.
Posted on Oct 13th and have been waiting to see how this all plays out:
"My wife's phone is doing the exact same thing. iPhone 4s 64G and soon as ios7 was installed the battery life has gone down the drain (yes I did all the suggested fixes to cut down on the battery drain), but the battery just drains for no reason. It was at 100% this afternoon and now it is at 23% and the phone has been sitting on the dresser not doing anything. Also the Wifi is grayed out. The phone is mint and has always been in an otter box. I am not going to try to freeze or heat my phone, it is clearly something with the update to ios 7. My wife was so mad about the battery thinking it wa apples way of making people upgrade to a new phone, she went out and bought a Galaxy S4. I am also due for an upgrade and was looking at the 5S, but if Apple is not going to do anything about this, I may also look to another manufacturer as well after having an 3S, 4 and 2 4S's, 2 ipods, itouch, etc (10 apple devices over the last 4-5 years). This thread is also making the news http://appleinsider.com/articles/13/10/10/ios-7-update-brings-more-wi-fi-issues- for-some-iphone-4s-owners"
My update from Sunday:
Went to my local Apple Store here in CT at Westfarms Mall in West Hartford. Got the run around like everyone else. My local NBC station even did a story on it (search online for "nbc connecticut iphone issues"). The genius I saw sent me off to a tech and the tech pretty much gave me the "this is what they tell me to say" and blamed it on the wifi antenna, yet he never actually looked at my phone. He had it in his hand but never checked the wifi on it. I upgraded to 7.0.4 this morning then wiped the phone after that. he went strictly on what I told him about the battery and grayed out wifi problems. He did offer to sell me a new phone though. Then he got the lead genius and gave me the same speech, "buying a new phone was the best option" but let the cat out of the bag by saying if they sold me a new phone, not to restore it from a backup because it may bring the same thing back on because it's more software. So wait, first it's a hardware issue and now it's a software issue? Which is it? When I told him that I won't update my phone with ios 7.0.3 or 7.0.4 in fear of it messing up my wifi, he just says "fair enough". it's my chioce to do that. Yet an iPhone which he likes to state that is 300 days over the warranty (bought 1/1/12), which worked fine before the upgraded ios, as soon as it it upgraded, it's my problem now? I don't think so. When I asked so anyone with an iPhone 4S that upgraded the ios and now has the grayed out wifi is just out of luck and he shook his head yes. Oh wait, you can't see him shake his head yes. Oh, yes you can. http://youtu.be/XR6AVn5EPIM . I video recorded the whole conversation and I am wondering if I should put the whole thing up or not, and what else to add to the video as far as video of it not working,etc. Im not letting this one go. Even this video shows that it is a software issue. http://youtu.be/4mVkiU2jNSE Warranty or not, the iphone is like new and everything was fine before she upgraded it to ios7. It shouldn't be my responsibility to have it fixed or have to buy a new phone...We did nothing wrong!
**** yes, put the whole thimng on YouTube and call that TV station and have them come interview you. I wrote to the NY Times Tech Guy and the BBc editors on this. Who does Apple think it is? Their attitude and policy is rude, crazy, unjust and arrogant to name just a few. Broadcast it anywhere and everywhere until they own up. My iPad Mini, when you try to read an enhanced book in iBooks, won't display the video properly either. My iPhone 4S id fried. This isn't a coincidence. It all started with IOS 7. I hope you video goes viral.
Here's the TV News link:
http://www.nbcconnecticut.com/investigations/LWRD--231684671.html
I suffer the same problem since weeks. iPhone 4S, no WLAN anymore. What made me suspicious is the following: the wifi just stopped working on my iPhone minutes BEFORE I updated to iOS 7. I updated with a computer-connection; not with Wifi. Apple, what's up???
Exactly the same problem. Been on the chat line to apple and even 'brad' the supervisor said he'd had the same problem and had to pay to get it fixed ....my heart bleeds!
Phone is currently in the freezer waiting to see if the 10 minute cooling off period works. Seems this many people with the same problem is too much of a coincidence....if the freezer doesn't work I'm off to the Apple Store tomorrow....most disappointed in the attitude of Apple....hope your shareholders take notice and demand action otherwise Apple you won't be getting my business again!
Best thing to do is to bring this issue under the attention of all media you can think of.
I have tried doing so with as result AppleInsider publishing an article which was then picked up by other media as well.
It has to be brought under the attention of the media and hopefully some journalist will pick up the subject and start asking Apple embarrassing questions.....
It is time Apple is forced to respond to the questions of all of her clients now stuck with iBricks....
So my thought: write any worthwhile website, newspaper, IT magazine and explain what is going on here....
I am doing this on Thursday. They are doing a follow up to this story and want to talk to me about my issues and my Apple Store experience from Sunday. I also took video of the whole apple store visit. I didn't post it yet, just a small clip.
http://www.nbcconnecticut.com/investigations/LWRD--231684671.htm
Fight them all the way, you did nothing wrong but upgrade your phones to their own new ios, which caused the battery and wifi issues. Out of warranty or not, it's just not right. There are so many reasons people say it fails, the upgrade process itself, the heat generated from it, that the hardware was faulty to begin with and the new ios caused it to fail. Who really knows except Apple, yet no one there will officially address it. Sunday the genius (their name, not mine) didn't even look at the phone and only went what I told him, but wanted to sell me a phone. He also said it was hardware, but later the lead genius said it was software and not to restore a new phone from a backup. Which is it? Bring it to Apple, chat online with support, call them, overwhelm them so they know to do something. They already know about it, but make them address it and don't take no for an answer. You should have to bake or freeze your iphone to make it work because their ios destroyed it!
that URL does not work page not found , 😕 OS7 made me sell my phone , it was perfect before the Update ., I have turned off all automatic updates to all my electronics now , My new car dealer call me the other day wanting me to come in for a computer update in my 2010 😕 it now has 375 HP ,, will they downgrade it to 160HP 😁
then tell me I need a new Car ., lol
I didn't notice my wifi was off until I received a txt-alert from my phone company telling me my data had been used up. It's hard to believe Apple still does not have a fix. I will hold tight and wait for an update as I'm not paying to replace my phone and end up with another 4s which could be subjected to the same issue. The update caused issue so hopefully an update can fix the problem.
Hello fellow iphone users. I had all the problems you had and tried everything except putting the phone in the freezer. Part of me wants to do it to try it but the other part of me thinks that once I do and then take it out, the moisture will start to build internally and then Apple will say it was my fault placing the phone in the freezer. I have an appointment at Fairview Mall in North York, ON with one of the "genius'" so I'll let you know what transpires with this. After reading everyone's problem I don't think they'll have a solution. Fingers crossed.
Same WLAN and bluetooth problem since 8 months with my 4s (23 months old)! The first time it appears directly after an iOS 6.1.x - update.
The dryer-method work for almost 3 weeks. Then I have to repeat the procedure.
wifi doesn't work with IOS 7