Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?
On page 24 of this thread, Tomeucanyellas wrote:
I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.
It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!
Hope it helps!
I am in Canada. iPhone 4S, iOS 7.0.2.
Experienced the same greyed wifi issue since update.
My phone is out of warranty by more than half a year.
Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.
Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.
Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.
I chose the right Country, and clicked the following:
iPhone > Service request & Troubleshooting > Restore or update not working as expected.
Then I entered my serial number. Then choose iOS 7 in the next menu.
I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.
The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.
To get the new phone, he proposed to
-go to an apple store (this is a 3 hours drive for me)
-I send my phone, when they get it the send a new one.
-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.
I chose the last option of course.
The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.
At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.
I must admit I've been pleasantly surprised about the outcome of this issue.
For those not having luck at an AppleStore, I suggest you try this.
Thanks to Tommeucanyellas for bringing this solution out.
Pan
Good luck with that. Maybe there ought to be a Facebook page for this. I posted a link to a change.org petition about this very issue and it got deleted. I'd be interested in what happens with the suit tho it would be best as a class action.
friends, i got my iphone 5 replaced twice as it is under warranty and both my new replaced phones have the same wifi issue after i update to ios 7.
i think all i can do is wait for a favourable update.
btw, am i the only one facing wifi issues on iphone 5 or are there are any other iphone 5 users with this problem here???
I don't know why you had to upgrade to restore. I restored once I got home and I'm still on iOS6. The 5S was released at the same time as the upgrade to iOS 7 so all of those are pre-installed with the OS. No, they won't have a problem.
bourst, my back up was an ios7 backup, so when i try to restore, it forces me to first upgrade to ios7 before i can restore.
thanx for your information. i think i will just shift to i5s in december, when my contract gets over and until then if apple comes with a fix, good for me.
I posted a couple of times about my 4S with the same issue with iOS 7 -wifi grayed out. Then I posted that it started working again. And it did for three days - long enough for me to go on a two week trip to Mexico. Now it is grayed out again and I cannot restore it doing any of the things I did before, and all of the things suggested on this discussion before that didn't work for me at all. I am now 1 month and two weeks over my "warranty". The problem started just after my warranty expired but I thought they might take pity on me and give me a replacement phone but I was worrried (rightly so it seems) that they might give me either a new 4S or a 5, but with iOS 7 and that it would crap out again. I didn't go to the Apple store after my wifi worked again (the store is 45 miles from my home). I will be going to the Apple store when I get back and I will be sure to give them a taste of my true feelings. I do not believe at this point that 1) Apple will fix the problem with a new iOS 7 release because it looks like it damages the phone and 2) Apple will solve my problem in any other way (with a new phone say) because they just don't seem to care. I am going to contact a well-known class action lawyer group to see if they would be interested in this situation. It has to be a problem for thousands of customers. Apple will never get a dime more of my money, nor any of my friends' money after they hear from me. Apple is going to regret this fiasco.
Hi Maggie,
Feel free in using iphone4s-wifi-victims . blogspot . com for communicating with other victims. Since, like you, I have been abroad for the past weeks unfortunately I was not able to keep the page updated. But it is free for you to share your thoughts and to address other iPhone users. Also this page enables us to discuss more freely compared to where we are now...
Best regards,
Bin
Two more dysfunctional iPhones here. Upgraded both 4s phones and now no wifi functionality.
THIS IS CLEARLY A FLAW in the firmware upgrade.
Apple is responsible and doubless will have to fix the issue or suffer media shame.
Social Meida is the way to exert pressure for a fix, suely.
Come on guys get tweetin! #iPhoneWIFI
hi there ok i to have the same promblem with the ios 7 update how every mine was with the update 7.03 now my iphone 4s wifi is grayed out and tryed every think to soft out the issue i even called apple tech team which we went though stages of backing up phone and resetting to factory settings with ios 7.03 how ever i wanted to go back to ios 6 but you know what they said cant do that i think they should give you the opion of going back to oridally ios that was working.
how every after trying loads of differnt things they tell me its a hard wear problem and that i have to pay £146.44 for a recon phone that as only 3 months wanrranty on which i feel is out of order due to there crappy up date soding my phone up and i should be issued with a new phone and so should every one else that has had this problem my phone also beging 2 months out of wanrranty is also not good as a bussiness user i need the wifi on phone
how ever like all these other post i think we should complane to bbc watch dog to help get our point a cross
and that apple should send out beta versons before genral leasing any ios updates
Thanks for the info:) Seems like just a verbal technicality to me though. Ok, it's not the update. It's excess heat. But the update generates excess heat. So it is the update causing the excess heat, causing the malfunction.... So if I just simplify it and say its the update, that's wrong? Ok... I really do appreciate the information but I do feel like we're essentially saying the same thing. I may update, I enjoyed some of the features of ios7, but you can understand my hesitation after 3 new phones that had this "defect". Enjoy your day!!:)
TJBUSMC1973 wrote:
It's not the update. If it WAS the update ALL iPhones would be affected.
This is a brilliant example of primitive linear logic that produces monstrous consequences in all walks of life, including this wifi debacle. Now, to make such a bold statement, you would have to assume that all iPhones throughout the world are identical clones, and that all of them were updated under the same conditions. Meanwhile the number of variables is mind-boggling, and some of them (like a possible OS-app conflict) are probabilistically more likely culprits. Even if it the heat, its effect on the hardware could have been modified by many factors (most of which should have been tested and taken into account by Apple technicians before they released this OS). Well, didn't the sarge in the boot camp tell you: "Don't assume, because you make an *** of you and me"?
Also, even if it was the heat (which affected the defective chip), questions still remain:
1. Why are other iPhone models (e.g. iPhone 5) and other Apple products also affected? Do they have the same chip? Is Apple putting this defective chip not only into iPhone 4S, but also into other products? Is it still doing that?
2. What was that defective chip doing in my iPhone at the time of purchase when I was told I was buying a top-quality product?
Last but not least, you gracious gesture when you told LiOZ:
iOS 6 is a great system, so keep using it if you like...
was really touching. I also think iOS 6 was way better. Can I get back to using it, too, please? Can you arrange that exception for me as an Apple shareholder? 😉 If the rollback doesn't work, it will prove that you are right, my wifi chip IS fried by the heat generated by the update released by Apple; if it works, implying that all the way it has been iOS 7 released by Apple, I won't tell anybody 😝...
This is not a matter of "heat". Updating your unit should not cause it to "overheat". Read the various threads on this and you will see the genuine problem.
Visit your Apple Store. Their service is usually outstanding.
I have the same issue. My iPhone 4S was working fine after upgrading to IOS 7. Apple Engineers must find a solution to this aberration. It's total unacceptable for a company like Apple set them self to lower standards and the foreign competitors take bigger chunks of their market and profit sharing. As a stockholder I do not appreciate wasting mine monies. Get off your back and laurel; And release IOS 7.0.4 NOW!!!!
Wife's phone has same problem. To be fair, she's had iOS7 installed since it came out. The problem really started when we tried using bluetooth with our new car. Since then, her wifi won't work.
A visit to the Apple Store was completely unhelpful as they say the wifi chip fried and cannot be fixed. And after two years she apparently still owes $240 of the subsidy with Bell Canada. We still need to get more info.
But regardless, this whole thing is **** absurd and she's probably going to take a look at Android phones. And this will certainly give me pause before considering the iPad Air.
For a 54 page thread with 100K views, I'm really shocked that this issue hasn't found its way onto the mainstream Apple blogs.
Apple has already lost so many clients and they still act as if nothing has happened...
Honestly folks, do you really believe you will be left unharmed by all this??
I have been without wifi 2 months now and still no solution... Half-talk and qvasi solutions (50% off from a replacement phone) but I will not pay not even a dime more..
Most people I know, are too afraid to download the 7.0.1/2/3 updates...
So guess what.. No more Apple for many-many-many people (globally) after this fiasco!
Android phones have become equally good appliances at a far lesser price, with a 2 year guarantee and no funny business when it comes to donwloading upgrades..
What's the point on paying for a "ferrari", when the motor dies after 1 year?!?! Apple has become just a cheap, 2nd hand fake..
I have a similar issue, but doesn't seem to be exactly the same. My mom has an Ipad 5. Whenever she visits, she gets on my wifi. I have two wifi routers at my house, either worked fine for her. Since her upgrade to 7.0, she can't access my networks. "Unable to join the network "......"" is the message she gets. I have three Iphones on IOS7 that connect fine, and a MacBook Pro that is connected. Her Ipad won't connect. I have followed every guide(changing IPAD name, resetting, restarting,etc.) and every router configuration possible, without security/password, with, different ones, fully open, etc. Nothing. Can't connect at all. She sees the networks fine, just won't connect.
wifi doesn't work with IOS 7
