wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Oct 28, 2013 4:34 PM in response to Fede23

Just a thought. I checked my router configuration. The problems with connecting may have something to do with the WIFI settings. My router channel is set to auto where the router will pick the optimal frequency using some mysterious algorithm. I have also set the router to broadcast the SSID. Perhaps the problem may be that IOS 7 needs to find a broadcasting SSID in order to enable WIFI and allow connection. That may explain why it works in the Apple store but not at a private residence. The Apple stores broadcast the SSID, a home system may not because of misguided concerns about security. Broadcasting an SSID is not a significant risk and setting the channel to auto is probably a good idea.

Oct 31, 2013 11:24 AM in response to Fede23

The plot thickens. I got wifi on today. This will sound lame but I can't remember where I found someone's directions on how to get wifi working. The original list did not work but someone posted an additional step and it worked. Remember though, my wifi worked (not grayed out) on Tuesday too and then when I got home it quit (grayed out). So I will have to wait and see if it will fail again.


Here's what I did:

1. Turned off Airplane Mode (if on)

2. Turn Cellular Data off

3. Reset Network Settings via General, Reset, Reset Network Settings

4. Wifi was up and running and immediately picked up my home network


After it was up I tested it by opening up Safari and going to a website. I don't see any problems right now.


I am NOT convinced that this is a solution yet because of (a) I tried pretty much everything multiple times before and (b) everyone else seems to still have the problem.


I AM convinced that Apple is lame on this issue: the iOS "upgrade" is the villian on this, and, Apple still has not address what is beyond a doubt obvious problem - because the procedure they give for this did not work for me nor most on this thread.


I will keep you posted. BTW - if in fact the hardware is damaged from this iOS deal then Apple will feel the wrath of me and thousands of others. This is not one of those "isolated" issues. My 12 month warranty expired 4 weeks ago and I have 11 months to go unless I want to pay AT&T an ETF. If I bought a replacement phone for $198 I would not want to have iOS 7 on it. And Acesinica, I understand why you may be happy with being screwed by this because of your "investment", but I don't feel the same way. If Apple doesn't fix this one way or the other then they will lose market share even faster than they are and I will be one of the ones who help that along. The one month over my warranty would cost me $198 and I would still not be convinced that my new 4S would be reliable. This is a game changer.

Nov 11, 2013 4:36 PM in response to jamescurt

James,


I took my 4S out of its case and put it in a zip-lock freezer bag and placed it in my freezer for 15 minutes. When I took it out wifi worked, but only for a day or two. After freezing it couple of times, I found these instruction on this thread. After following them I have had no problems and wifi was restored. However, I am not going to download any more software updates that's for sure. By the way, make sure after you do this you keep bluetooth always turned off. Here are the instructions:


1. Turn off Airplane mode (if on)

2. Turn cellular data off

3. Reset Network Settings via General, Reset, Reset Network Settings


Hope this works for you.

Nov 14, 2013 2:33 PM in response to Fede23

just like to inform people the promblem with my iphone is now sorfted i took it to the apple genius and they gave me a brand new iphone 4s which was no cost to my self thank god and it was 2months out warranty they was no arguements what so ever so if you have a promblem with apple project i woud reccomand going to a apple retail store with genius they where really helpful it as stored my faith back in apple

Nov 18, 2013 8:57 AM in response to PhilipRoy

@PhilipRoy this is not router problem, look the attach image..User uploaded file

also, this is the system log: every 5 second:

***********************

Nov 15 21:14:22 kernel[0] <Debug>: 063908.413015 wlan.E[212598] AppleBCMWLANCommander::checkQueues(): Pending queue stall after 63891517 ms (queued @ 16.895095)

Nov 15 21:14:22 kernel[0] <Debug>: 063908.413073 wlan.E[212599] AppleBCMWLANCore::reportProblem(): Problem 'BCMWLAN Cmdr Pending Stall' reported.

Nov 15 21:14:22 kernel[0] <Debug>: 063908.415487 wlan.A[212600] AppleBCMWLANCore::watchdog(): <276e7> 'BCMWLAN Cmdr Pending Stall' state 0x30

Nov 15 21:14:22 kernel[0] <Debug>: 063908.415546 wlan.E[212601] AppleBCMWLANCore::saveDebugInfo(): Please file a radar in "Purple WiFi Drivers" using the instructions at <http://eightball.apple.com/luna/index.php/Debugging_Wifi_Problems#Capturing_Debu g_Info>

Nov 15 21:14:22 kernel[0] <Debug>: 063908.415600 wlan.E[212602] AppleBCMWLANCore::saveDebugInfo(): ... and attach (after syncing with iTunes): ~/Library/Logs/CrashReporter/MobileDevice/<DeviceName>/com.apple.driver.AppleBC MWLANCore/*BCMWLAN Cmdr Pending Stall/**

***************************************

these calls repeated every 5 seconds .. this causes extreme battery drain

if yuo want to watch full log: http://goo.gl/XjXsKH

apple please find a solution! 😐

Dec 4, 2013 9:42 AM in response to Fede23

iPhone 5 (not c or S); iOS 7.0.4.


My phone has actually been working decently since the "Big 7," but started getting glitchy after the latest .4 version. Lately, like many of you I have had WiFi drop problems. The last couple of days I have been unable to connect at all to our home WiFi (my daughter's new 5c and my wife's old 3GS seem to have no troubles or glitches) and I thought seriously about calling the Apple store - yeah, I was looking forward to that!


On a hunch, I did try something that has worked (cross fingers). I tapped the Reset button on my AT&amp;T Netgear 7550 modem - it's located just above the green Broadband port on the back. It's a small black button. Just take a toothpick or anything that will fit in that hole and gently push on the button until your modem lights blink a couple of times. Worked like a charm! The WiFi immediately reset.


Best to all -

Sep 22, 2013 12:13 PM in response to csmith4105

I have this issue on my iPhone 4 an interestingly on my MacBook Pro after installing the latest update for OSX.


Both of them say they are connected under wifi settings but neither are getting an IP address assigned via DHCP. If I manually assign an IP, subnet, router Ip and DNS manually then they both work fine.


I would agree Apple have broken something and manually assisting IP addresses isn't something everyone is comfortable with.


Best thing to do, if you have another working IOS device, is to take the network details from it (settings wifi then click on the wifi network you are connected to). That will show you the details you need. You just need to use those details on your non working device, but increment the first IP address by say 5 so that it is unique.


This may be harder on a corporate or uni network but at home it should be fine.


I hope that is of some help.

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wifi doesn't work with IOS 7

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