iPad2 IOS 7 updated, now locked out, there is no password. Restore backup does not work. HELP

Try entering the 4 digit birth year for the iTunes user who is the primary user. It worked for my mother in laws iPad which had the same issue

My friend can't get his ipad2 unlocked can I get it unlocked by him signing in iTunes with my ipad?

I spent 2 hours on the phone with a senior apple tech last nite on this issue. My problem is that iTunes never recognizes the device...and I am left with the plug into itunes screen.

I've tried multiple cables. I've applied all Windows updates. I've uninstalled iTunes.

What else?

Kudos to camnago 5 and Marine Wolf. My kid decided to put in a passcode and lock me out. Your instructions ended a 5 hour trouble shooting mission. I'll now enter my own passcode and allow natural consequences to instruct my son.

I did have to follow the instructions exactly.

Hi I seem to be in a different situation:

I upgraded my iPad 2 to iOS7 and it prompted for a pin which I believe I entered correctly (but only asked for it once)

It then doesn't recognise it. I only really use one pin for stuff like this so this was a bit disorienting

I can sync photos and download all apps onto my Mac

But sadly the backups I had were on a computer that's been wiped, so I have no backups.

I can even access Guided Access which I've locked with a pin (yes, same pin) and that works and accepts that pin, but not on the main screen.

People say that the pin encrypts the iPad but I'm able to access so much and do things like add / remove clocks from the world clock, take pictures etc what exactly is encrypted?

More to the point, with no restore option, I can't quite understand that the data that's so tantalizingly close, cannot be retrieved. I'm talking a years' worth of music compositions, some of my son… all that are priceless. Yes I should've backed up.

Any thoughts most appreciated…

Well........... Had the same problem.

To fix it,

1. Hold down dat home button!

2. Keep holding it while shoving in the usb cord connected to yo computer.

3. Recovery Mode? Yes. Now just restore it!

Reply to kjvisual

I absolutely agree! The password is to protect the owner from unsolicited use of his/her devices by others, not to cause the owner unnecessary frustration and grief! There should be a way that you can unlock your device using apple id and perhaps a series of questions - at least once it is connected to itunes on the owner's computer!

Message was edited by: Pauline789

The set up is simple. As Apple has made their computer products the simplist to use in comparison to any other, a customer simply has to to follow the on screen directions, writing down any and all information such as security questions and answers, emails used to log in with passwords, etc. as not to be locked out of items. The frustration is not caused by that of the machine but of the lack of attention the customer pays when setting up the device or they would not be locked out in the first place. Apple is not liable for the loss of data either as they have provided not one but two ways to back up the data on the device and it is up to the customer to press "back up now" to back up their data. I have provided in previous posts the directions in order to resolve the issue. Should you have further questions please feel free to ask.

Hi MarineWolf - Many thanks from me too for posting the steps to clear this as I just hit the same problem with my wife's iPad, and after much wasted time this now seems to have resolved it.

I don't agree however that this is pefectly good behaviour from Apple/products - IF that is what you meant above. It was a perfectly valid configuration option to have no locksreen PIN active, and no warning was given that accepting the software update may lock you out and then find yourself in a seeming Catch-22 with the 'restore' option where the on-sceen instructions - which you say one 'simply has to follow' - instructed you to go and change some settings in the iPad (which you cannot access) etc.etc. and then end up wasting several hours in my case before eventually resolving the problem. I'm also pretty unimpressed that this has not been remedied/improved 5months later than when this thread started - the trap has just been left there. Yet it must be a well known issue within Apple.

Apple's reputation for reliable and easy to use products that play nicely together will get incresingly tarnished, and pretty quickly, if they do things like this.

Before you abanondon MANY minutes to resetting, and restoring your iPad after the recent iOS update, try punching in your Birth Year. One other post mentioned this, so I think it can't be coincidence that my father-in-law tried it on a whim while I was reading the advise here, and he got in.

I promptly walked him through the steps to turn off the passcode, and that same pascode was required to do it.

If this works, repeatedly, it might be important to start asking why our personl information is being thrown around so sloppily! It seems odd that such information (not on the device) is being pulled from the servers during update.

Here is the simple solution I used:

For me, the passcode was simply the code I had entered for "find my iPhone" moments before :-)

(Cudos to JasW for initially posing this in the imore forum !!!)

I am thinking this might be why some users have found the birth year trick to work - if this coincides with what they entered for their find my iphone code, the maic birth year trick coincides with my solution (and there would be no need to become sceptic about "personal information being thrown around").

I've been helping an elderly neighbour with their iPad which has never been updated (it's a least 2 years old), and have come accross the same problem, she has no idea what passwords were put in when she first set it up, or rather it was first set up by her son. When we did the upgrade it suddenly asked for a password which she doesn't have and now we have to restore back to the original setting which means she loses all her photos as she didn't know how to backup her iPad, really that there is no way to access your iPad using your apple id & password is rediculous even if it meant you had to go through apple's helpdesk to do it (or some other secondary validation). It seems that it now sets passwords even if you have never asked for one to be set, it is up to us whether we choose to password protect the device not apple.

Will this work on the iPad 2?

Need.a passcode after updating my iPad air I'm not sure what 2 do

Had same problem, locked out nothing worked and couldn't even turn off. Held down on/off button and home button at same time for short time, iPad rebooted and all ok after adding password.