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Level 1

4 points

Documents in icloud are not downloading to my mac

I have three Macs two ipads and two iphones that all share the same apple ID. However dcouments done in pages, numbers and preview stop downloading into one of the macs. I have tried signing out and back in of iclouds, I have tried restarting the computer and I have tried unticking the documents and data option and reticking it. Now the documents are in icloud but they are all have a status "waiting" and none of the documents are downloading. When I try to open a document I get this message:

The operation couldn't be completed (LibrarianErrorDomain error 1 - Unable to initiate item download.)

This has be going on for about 8 hours.

Shennique

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Sep 19, 2013 10:31 AM

17 replies

Ross71

Level 1

10 points

Mar 21, 2014 9:32 AM in response to shennique

I had this problem. It appeared to be caused by a file not uploading properly to iCloud.

The solution (for me) was to locate the Mobile Documents folder in the library. To do this...

Go to the Finder;

Hold down the Alt key

Click on the Go menu

Select Library

(If you don't hold down the Alt key it is hidden from view).

Inside the Mobile Documents library are various folders with odd sounding names, but at the end is the name of the app that it relates to. Inside you'll find the various documents you have on iCloud. Just double click on the one that's causing the problems. It should open normally, after which just save it and the file is refreshed on iCloud and should open normally again.

Jul 25, 2014 7:07 AM in response to Ross71

I just had this issue on my iMac with numbers and used Ross71 'fix' which has worked, thanks!

Documents in icloud are not downloading to my mac