Facetime activated but won't connect after ios 7 update

This last fix did not work for me 😟. And i really really do not want to do the reset fix either since I would have to do it on both mine and my wife's phone. Hopefully Apple will come out with a patch soon to fix this.

Bummer! This may be a long shot but try turning off both iMessage and FaceTime in settings before resetting the network settings. If you're trying to FaceTime to another iPhone 4 do the same to that one too.

Having same problem between two iPhones and iMac all logged into Facetime with same Apple ID and worked fine before iOS7. Now I either get "trying to connent" and then cut off or an immediate "not available for FaceTime" message. Seems to depend on which way I'm trying to call.

Have tried:

-variations in phone #s and email addresses

-logging into Facetime on iMac with different Apple ID

-turning Facetime and iMessage on and off

-resetting network settings on iPhone after turning Facetime and iMessage off

-restarting iPhone

-rebooting iPhone

-erasing all content and settings and restoring iPhone from a backup

-forgetting wifi and turning wifi off on both iPhone and iMac, resetting network settings and restaring both

-went thru everything here: http://support.apple.com/kb/ts3367

-several other thing which I can't even remember

The only thing I haven't tried so far is to erase all content and settings from iPhone and setup as new device. Not sure exactly what I would lose and have to set up again. Plus I can't do it to my wife's phone since she's out of town. Hopefully Apple will address the issue in iOS 7.0.3 update very soon.

We also had many other problems ranging from my wife's iMessage not sending messages to our computer suddenly renaming itself saying that the current name was already being used on the network. I was starting to think I created this problem while fixing all those other items but it's starting to sound like this is just another Apple problem.

In case I need to set up as new, can anyone tell me what I would be able to restore from our iMac and what I'd have to put in manually.

The process that gavthom explained works. Set up as new phone without connec to itunes go connect to itunes and restore apps and music and such. Contacts come back when you sign into Icloud. Do not do any restoer from itunes or icloud only, contacts will come back. Solution to other data on phone just take all off and add on after you do the process. It really doesn't take that long to do. I tried all other fixes to no avail. But this worked for me. THanks to all for troubleshooting.

These are some of the things i had to put back on phone, pictures, email set up with passwords. Music and apps were in itunes but data that was in some apps is gone but for me i didnt really care. only data i had in apps were some pics in a passcode app which i had the pics on the computer so no big deal. The process of resetting the phone itself is only about 5 min but the email set up and music and app reinstalll was the time consumer.

Exhorder,

thanks for the info.

I'm having the same issues. I'm about to try the full restore as new method, my question is: What will happen to my previous text and iMessages? I'm assuming I will lose them all (including any pics that were sent in txts), is there anyway to get that info back?

Thanks

Ryan, you should Be able to save the photos to your computer before doing the restore. Also we have messages on our computer which has a copy of all the messages. I don't think you can do it after the fact but worth a try. You can select the messages you want and send them again. A pain but might work for you.

Good luck.

yes...same probelm here....facetime was working fine till i update to ios 7....then 7.0.2....i am not able to make facetime to either iphone/ipad/imac....

Apple please fix this problem as early as possible. tried all the things but not working....

please help anyone

kamal

I've seen a lot of people commenting that this must be a problem with iPhone 4...I'm letting you know it is not. My iPhone 5 worked perfectly fine for FaceTime before the most recent IOS update, and now after updating, I'm experiencing the same 'connection failed' and 'contact unavailable for FaceTime' as the rest of you. I've tried all the fixes mentioned and nothing has worked. It is not an iPhone 4 glitch...it's an update glitch apparently effecting all iPhones.

kamalakar pandit and Jagassner,

Try the fix mentioned earlier by gavthom:

On your iPhone go to Settings; General; Reset; Erase All Content and Settings.

Then click to confirm you want to erase everything.

Then plug your phone into your computer and open iTunes. It will ask if you want to set the iPhone up from a back-up or as new. Choose Set up as New.

Then add your info, aps, etc. back to the phone. *Do Not* go from a previous back up.

I did this on both my and my wife's phones and facetime worked perfectly afterwards.

Many others have used this fix and were successful.

Good luck.

WARNING! Patch 7.0.3 broke my iMessage now. While having the original issue, my iMessage worked fine and even FaceTime said it was activated but just wouldn't connect. Now after upgrading to 7.0.3 both Facetime and iMessage won't activate and I cannot use either now.

Please Apple fix your stuff!!!!!!

Finally a fix..and one that was easy to do.

https://discussions.apple.com/thread/5480731?answerId=23511837022#23511837022

The fix in here worked. Basically I resetup the phone but then restored from backup and everything now works...even Facetime. And I lost nothing and didnt have to reinstall anything.